Urban Outfitters Recenzje 

Niet bestellen hier ! Levert niet of een totaal ander product dan dat je bestelde! Scam! Oplichters!

Schlimmer Kundenservice bzw. gar kein Kundenservice. Versuche seit Tagen einen Retourschein zu bekommen ohne Erfolg. Werde wohl auf der Bestellung sitzen bleiben. Ich empfehle jedem dort nichts zu bestellen, es sei denn ihr seit euch sicher die Bestellung zu behalten.

I’ve never experienced customer service this incompetent or infuriating. I placed an order (TP50798547) with Urban Outfitters on 5th June 2025, with delivery advertised as 2–4 working days. Not only was I charged immediately, but the order was repeatedly delayed, miscommunicated, and ultimately cancelled without a single notification.

I had to chase them through live chat and email multiple times, only to receive the same copy-paste response: “We’ve raised this to Head Office.” This line was repeated by six different agents over two weeks, and not one of them actually resolved anything.

I was promised the item would ship on 17th June — instead, it was suddenly cancelled and disappeared from my account, with no email, no update, and no refund. When I pushed for answers, they falsely claimed no money had been taken (my bank confirmed otherwise), and still offered no apology or compensation.

I have now reported the issue to Citizens Advice and it is being escalated to Trading Standards. I’m also pursuing a chargeback with my bank.

This experience has been stressful, time-wasting, and frankly insulting. For a company of this size, the lack of responsibility, basic communication, and decency is shocking.

Avoid Urban Outfitters completely — they do not value their customers.

Dommage qu’on ne puisse pas mettre 0 étoile. J’ai commandé un bon cadeau de 100€ ils ne me l’ont jamais envoyé et jamais rendu mon argent malgré tous mes mails pour me plaindre. Obligée de porter plainte.

Well for an otherwise reputable company, the website experience was one of the worst. First, it tells you that you qualify for "Free Shipping" (for a purchase that was over $200) but then a mysterious Handling charge is added to the bill in roughly the amount of shipping. Just know that you will not get Free Shipping at the site. So, if that is a deal breaker, go elsewhere. Second, I was promised 15% for annoyingly giving them my email and mobile no. Every site does this now, so while it bites, is fine. But then, I put in the code they provided and it was accepted but on check out the 15% was never taken off the total. I wanted the item so lived with these little scams. But they are scams and a really bad way of doing business. The Chat help feature was less than useless. Its another AI driven bit of useless technology that the company purchased and but it did not resolve anything - just added to the frustration with endless ques of empty questions and answers.

Impossible de faire un retour car aucun point de dépôt en France … pitoyable. Articles avec des coutures assez douteuses en plus.. pour le prix fuyez.

Ze hebben hier echt op bijna alles geen bezorging beschikbaar en ook geen pick up.

My daughter paid £55 for trousers that never arrived and UO just refused to refund. We got sent a photo of a parcel that was delivered but couldn’t even see the step so couldn’t tell where it was. When contacted they just said tough and took no responsibility. Stolen my daughters money but apparently it’s legal as they challenged us to take them to small claims court.

Customer support doesn't respond. Can't return items for free outside of a few countries. Extremely unclear instructions when you want to do so. Clothes were fine but felt cheap. You as customer will have to pay all customs etc. They also take a $5 cut if you return something, and if you're outside of previously mentioned countries, you'll have to pack and return items yourself, including paying for all corresponding fees. Never byuing here again.

Three weeks and no refund received on my return.
Applauded. Most of my emails disregarded.
Keep away ☹

Sehr schlecht, würde keinem Empfehlen! Meine Bestellung nie angekommen, 80.- verloren, bekomme ich es auch nicht retour! Es wurde geschrieben das die Bestellung unterwegs ist, jetzt am Schluss das die Lieferung älter als 120 Tage ist und sie nichts mehr machen können. Sehr entäuschend!

Ordered a mushroom stool, it arrived with threads hanging off, a shame as pattern and material were nice. They offered a 20% reduction in price… this didn’t magically make it “repaired” or passing any quality control checks. The stool was collected on the 13/5 various photos taken by the collection company. Nothing has happened since and when I chased yesterday they asked about the return of a completely different item which wasn’t faulty and I’m keeping. Now being fobbed off with it takes 28 days to refund(why? ). I want proof they’ve processed the item rather than hang on for a month and have to start the chasing process again.

Client régulier depuis de nombreuses années chez Urban Outfitters, je suis aujourd’hui extrêmement déçu par la manière dont ma dernière commande a été traitée.

Après une erreur d’adresse liée à un déménagement récent, j’ai immédiatement contacté le service client pour signaler le problème, avant même que les colis ne soient livrés. J’ai pris les devants en contactant Colissimo pour intercepter un colis à temps, ce qui a été possible. En revanche, l’autre colis, contenant deux articles rares ou épuisés, a été retourné à l’entrepôt. J’ai demandé à ce qu’il me soit simplement réexpédié à ma nouvelle adresse, en me déclarant prêt à payer les frais de port.

Malgré mes démarches proactives, ma réactivité, et la situation très spécifique, le service client est resté inflexible, répétant systématiquement les mêmes réponses automatiques. Aucune considération pour le fait que les articles n’étaient plus disponibles à la vente, ni pour l’effort fait de mon côté. On m’a simplement renvoyé vers un remboursement automatique, sans aucune possibilité d’exception ou d’arrangement, même à mes frais.

Ce manque total d’écoute, de bon sens et de flexibilité est inadmissible de la part d’une enseigne de cette envergure. Ce n’est pas tant l’erreur qui me dérange, mais l’absence totale de volonté de résoudre une situation évitable et documentée.

Je ne commanderai plus chez Urban Outfitters. Une relation client ne se construit pas à coups de CGV, mais par la capacité à faire preuve d’écoute et de bon sens.

Sehr unseriös bei der Abwicklung von Retouren. Leider wird von sich nicht auf retour reagiert und versucht, die Kosten trotzdem auf den Kunden abzuwälzen.
Sie akzeptieren nur physische Zettel als einlieferungsbeleg, online Paketverfolgung wird nicht anerkannt.
Bei der überwiegend billigen Qualität der Kleidung zu relativ teuren Preisen kann ich dringend abraten dort zu bestellen.

So, I placed an order from Urban Outfitters, expecting a standard international shipping process. But after confirming the purchase, I suddenly received an unexpected email asking me to pay customs and tax fees through a third-party link — something that was never mentioned upfront during the checkout.

The email was from Asendia (their shipping partner, apparently), but it looked unofficial and sketchy. It wasn’t verified by my mail app, and there were links asking for payment through unfamiliar websites. Naturally, I was concerned about whether it was legit or a scam.

When I contacted Urban Outfitters for clarification, all they kept doing was redirecting me back to Asendia. Every time I asked a direct question, I’d either get a vague copy-paste response or told to “wait for Asendia to respond” — which they never did.

It felt like no one at Urban Outfitters actually knew how the shipping or customs process worked. They couldn’t tell me who was handling my delivery locally, why I was being charged, or even confirm whether the payment request was real. I kept getting conflicting answers from different people, none of whom actually seemed to know what to do.

It’s been frustrating, stressful, and incredibly unprofessional. If they had just been transparent about the extra fees from the start, or actually had a support team that could give proper answers, this whole mess could’ve been avoided.

Horrific shopping experience.
I made my order, it went through. Got a confirmation email. Instantly sent this email after from them.

-Please contact the company that issued your card for the Authorization Number or Trace Code related to this purchase, and then respond to this email or call us at 877-454-2507 with the number. Your card company will verify that you are the card holder prior to releasing information, and they may require the date the order was placed and the order dollar amount to locate the number.-

YOU CANT EVEN ORDER FROM THEM. without having to go through hoops to prove your identity.
What a terrible company. DONT EVEN TRY TO ORDER. unless you want to make phone calls and get banking approval.
Never had such a terrible experience. NEVER AGAIN

I received of torn pants from them, and they are not send a new one or a refund

Wat een oplichters. Op 2 april 2025 2 polo's besteld en betaald. Hierna netjes een mail gekregen met alle gegevens, echter was de link en het tracknummer na een paar dagen niet meer geldig. Hier nooit iets bestellen, het zijn grote oplichters, Ik vrees dat ik naar mijn bestelde produkten kan fluiten.

They will take longer than their return processing time to refund you after they receive your return. Instead of communicating any delays with you, they permanently ban you from shopping with them or other brands such as Anthropologie and Free People if you dispute with your bank to get your money back that they want to hold on to for whatever reason. Very odd business practice. Spend your money elsewhere.

Ein Stern ist schon zu viel selten so ein schmuddeliges Geschäft gesehen. So viel Schmutz Kleidung liegt am Boden. Einmal und nie wieder