I was notified by my HSA plan to provide info on my Upstep purchase from a few months back. The original receipt only showed a charge with no description of purchase. I emailed customer care at Upste... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am very happy with ustep custom orthotics. Mary, Sarah, Steph, and the whole team is very knowledgeable, helpful, replies and answers all my questions quickly. The last orthotic that you just sen... Zobacz więcej
Negative reviews are not published on their website that itself tells they have issues with the product. Ordered in 2025 using my FSA funds, never got an impression kit. They kept sending some rand... Zobacz więcej
I have worn prescription orthotics for almost 50 years. Until recently, insurance has paid for them. The last time I tried to get them, my providers said insurance (Medicare) would no longer pay and t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions. We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support. Our in-house professional Podiatrist designs each custom orthotic. Our Guarantee: If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Dane kontaktowe
Stany Zjednoczone
- 1800-945-4770
- customercare@upstep.com
- upstep.com
4,3
Doskonała
4 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered insoles and I'm thrilled
I ordered insoles and I'm thrilled. Just ordered 2 additional pairs so i don't have to keep moving them. Daisy was wonderful answering all my questions and quelling all my concerns! Thank you Upstep!!
11 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your insoles and that you decided to order two additional pairs for convenience — that’s a great way to make switching shoes easier.
We're also very glad to hear that Daisy was able to answer your questions and help put your concerns at ease. We'll be sure to pass along your kind words to her!
Thank you again for choosing Upstep — we truly appreciate your support! 😊
Daisy was amazing and very helpful.
11 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your kind feedback! We're so glad to hear that Daisy was amazing and very helpful. We'll be sure to share your kind words with her — it will definitely make her day. We truly appreciate you taking the time to share your experience! 😊
Well I can say that Upstep must be very…
Well I can say that Upstep must be very thorough, as I am asked to give a review of every single time I communicate with someone, whoever it may be. Do I think this is a little over obsessive, yes, I do but I will leave one more review. Everyone at Upstep does a good job at their job! Although I do not think a review of every time a contact is made it is needed! Just my opinion, but it is my opinion.
10 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for sharing your honest feedback — we truly appreciate it. We understand that receiving multiple requests for reviews can feel a bit excessive, and your perspective is valuable. Our goal is to make sure we’re continuously improving our service, but we also appreciate you taking the time to share your thoughts about the process.
We’re very glad to hear that your interactions with the Upstep team have been positive and that our staff has been doing a good job. Thank you again for your patience and for continuing to share your experience with us! 😊
Odpowiedź od Upstep Custom Orthotics
Thank you for your feedback! We're glad to hear that the process felt quick and smooth for you. We work hard to make every step as easy and efficient as possible, and we truly appreciate you taking the time to share your experience! 😊
Mary was very helpful in ensuring that…
Mary was very helpful in ensuring that I had ordered the products that I wanted and made sure there were no errors in my order.
9 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your kind feedback! We're very glad to hear that Mary was able to help ensure your order was exactly what you wanted and that everything was placed correctly. Providing careful support and making sure orders are accurate is very important to us. We truly appreciate you taking the time to share your experience! 😊
Great Product!
Great customer service and communication with them during the process made it easy. I was glad that I already had a purchased a pair in the past as they still had my foot mold. Great product - I love them and far cheaper than the expensive medical companies that charge $600 for a pair
9 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you so much for your wonderful feedback! We're thrilled to hear that the process was easy and that our customer service and communication helped make your experience a positive one.
It’s also great to know that having your previous foot mold on file made reordering more convenient for you. We're so glad you love your orthotics and appreciate you recognizing the value we strive to provide compared to more expensive options.
Thank you again for choosing Upstep — we truly appreciate your support! 😊
Customer service is great
Customer service is great; haven’t gotten my orthotics yet but help with activities I do to get the best fit and answering f/u questions is very important
4 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you so much for your kind words! We're really glad to hear that you had a positive experience with our customer support team. Providing guidance during the fitting process and answering any follow-up questions is very important to us, as we want to make sure you receive the best possible fit.
We hope you love your orthotics once they arrive, and please don’t hesitate to reach out if you need any assistance along the way! 😊
Great Customer Service
Great Customer Service
Mary was Amazing and very responsive
6 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your kind feedback! We're so glad to hear that Mary was able to assist you and provide a responsive experience. Our team works hard to make sure every customer feels supported throughout the process. If you ever need anything in the future, please don’t hesitate to reach out. We truly appreciate your support! 😊
Custom Insole Experience
I used Upstep's Contact Us Email to give and receive all the details for Custom Insoles.
My Old Shoes and Insoles are well worn, and I replaced the Shoes, however the Stock Insoles will not work for my Medical Condition and I needed to find someone to make a Brand New Insole out of my Old Stock Insole to maintain Rehabilitative Position, Strengthening and Conditioning.
Mary at Upstep Customer Service was able to answer every question, and same day, beginning February 25, 2026.
Then within a few days, the Physician requested additional details pertaining to my Condition and Discomfort for the Insole.
I decided the company and Insoles sound just about right for me and Ordered them on March 2, 2026.
Upsteps Imprint Box was here by March 6, 2026.
I will call back to let Upstep know how they work out for me personally.
Thank you Upstep!
Jane
2 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for sharing your experience with Upstep! We're glad to hear our customer support team was able to assist you and guide you through the process. We hope your custom insoles provide the comfort and support you're looking for, and we look forward to hearing how they work for you. 😊
Email with Mary
Mary replied to my email & was very professional, giving me exact & all the information that needed. I'm thankful that I found this company to assist my husband in his foot care needs.
6 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your kind feedback! We're so glad to hear that Mary was able to provide the information you needed and assist you. It means a lot to us that you chose Upstep to help with your husband's foot care needs, and we truly appreciate your support. 😊
Daisy
Daisy. There as confusion about my order as it had my email but was for my granddaughter. Then the automated emails confused everything so much that even though I and my wife love the inserts I was ready to cancel the order. My pleas to speak to a person were ignore. Finally, Daisy did call! She is great! Cleared everything up and even did a follow up call. You should hired more folks like her. And your automated emails are misleading and annoying. People help, not AI.
3 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your honest feedback. We're glad to hear that Daisy was able to step in, clarify the situation, and follow up with you — we'll be sure to pass along your kind words to her.
We also appreciate your comments about the automated emails and will share this feedback with our team as we continue working to improve the customer experience. We're very happy to hear that you and your wife are enjoying the inserts, and we truly appreciate you choosing Upstep. 😊
From: Luthell Bozeman
From: Luthell Bozeman
lou.bozeman@outlook,com
To: Mary, Foot Care Expert at (Upstep - Customer Care)
I received the new foot beds, I had foot surgery 2 weeks ago, and will not have an opportunity to test the foot bed for my left foot for another 2 weeks, but if they work as well as the one for the right foot, they will be fine.
I am using just the one for the right foot which is doing verry well.
Thank you for your support
Luthell
20 lutego 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your review and for sharing your experience.
We’re glad to hear that the orthotic for your right foot is working well so far. We hope your recovery from surgery continues to go smoothly, and that once you’re able to begin using the left orthotic, it provides the same level of comfort and support.
If you have any questions or need any assistance as you continue using them, please don’t hesitate to reach out. We’re always happy to help.
Wishing you a smooth and speedy recovery!
Odpowiedź od Upstep Custom Orthotics
Thank you so much for your kind review of our CS rep Mary!
Odpowiedź od Upstep Custom Orthotics
That is so great to hear! We value Mary, and it is awesome to read that our customers do as well!
Very professional
3 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
We are thrilled to hear you found us professional. It is what we strive for! Thank you for choosing Upstep!
Fabulous Customer Service!
Fabulous Customer Service!
Mary was so helpful and got me my detailed FSA receipt immediately when I used the Chat feature on the Upstep site. Thanks, Mary!
3 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your kind review! We're so glad to hear that Mary was able to assist you quickly and get your detailed FSA receipt to you right away. We truly appreciate your feedback and are always here if you need anything else! 😊
My custom Upstep orthotics are well…
My custom Upstep orthotics are well made and of high quality materials. I've tried several other types of inserts and none of them offered an immediately natural feel for my shoe & foot. The Upstep process of taking an imprint of your feet, gathering pictures of your shoe type, requesting details about your daily wear & activity; as well as relevant diagnoses and pain symptoms resulted in inserts that fit perfectly in my shoe and offered support in the areas that I needed. I did not give 5 stars because there was a 7 day delay in the building and delivery of my inserts, which was frustrating, but the Upstep Customer Service was responsive and answered questions in timely individualized fashion. At times I ended up talking to multiple customer service reps on the same question, which was confusing at times. Overall I HIGHLY recommend Upstep for professionally made, carefully designed, quality custom inserts at a very fair price.
27 lutego 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for your thoughtful review and recommendation! We're so glad to hear your custom orthotics fit well and are providing the support you need. We also appreciate your feedback about the delay and communication, and we’ll use it to continue improving our process and customer experience.
They charged me before I submitted order
They charged my credit card when I never actually submitted the order. I filled the order form out, including credit card, but I changed my mind and I backed out of the site. To my amazement they processed the charge immediately. I called to ask why it was charged and to cancel the order that I never placed.
I was told it would be 18 days to refund $328 on an order I never really made. On day 18 I emailed for the refund and was told it was being sent to process the refund that day and it would be another 2-5 days. Well, guess what?? Yep, you got it!! Still no refund, no more email reply, nobody answers the phone... yeah!!
You get negative stars for your review.
5 lutego 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for sharing your experience. We're very sorry to hear about the frustration this situation caused and understand how concerning unexpected charges and refund delays can be. Your feedback is important to us, and we would appreciate the opportunity to look into this further and ensure it’s properly resolved. Please contact our support team so we can assist you right away.
Ryan was very helpful once again!
2 marca 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
Thank you for letting us know Ryan has helped you more than once! He is amazing!
Answered my question very quickly and…
Answered my question very quickly and was very helpful.
27 lutego 2026
Opinia niezależna
Odpowiedź od Upstep Custom Orthotics
We are delighted to hear your questions were answered quickly and were helpful. Feel free to always reach out with questions. Thank you for choosing Upstep!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.