Emailed support when having a problem getting their SmartDNS to work on my PC. Daniella replied very quickly and gave me very clear instructions on how to resolve it. Great service.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Having been long term customer’s we recently had a little blip with our service. After contacting Unlocator via the chat service Mallik responded to us and guided us through first steps to get reinsta... Zobacz więcej
Reakcja na opinię
I’ve been using Unlocator for a year now, purchase they’re 2 year special. They have a simple UI interface and are prompt with supporting their users with trouble shooting any issues in an efficient a... Zobacz więcej
Reakcja na opinię
Good looking, polite, fast, super reliable. I use this service now several years and I can‘t see no end. Whether at home for your favorite shows from abroad or for safety issues during a trip. Whether... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
World Class VPN and Smart DNS provider. Our service allows you to surf the Internet in privacy with military grade security. Unblock streaming services and use the Internet without borders.
Dane kontaktowe
Hammerensgade, 1267, Copenhagen, Dania
- info@unlocator.com
- unlocator.com
4,4
Doskonała
1 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent and very helpful customer…
Excellent and very helpful customer service.
27 marca 2025
Opinia niezależna
Odpowiedź od Unlocator
Hello Anthony,
Thank you for the good review, we appreciate it a lot! If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Highly Recommended
I’ve been using Unlocator for years now and I’m very satisfied with the product and mostly the customer service and technical team. Anytime there were issues, as there always are with any of these type of services, Unlocator always addressed them in a very fast and efficient manner. I’m very happy with the service mostly compared to other services I’ve used prior to finding this one. Highly recommend!
21 marca 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any further assistance with our service in the future, please don't hesitate to contact us again at support@unlocator.com
Unlocator DNS & VPN travels the world with me
I've used Unlocator DNS & VPN service for many years and it has travelled with me throughout EMEA and SE-Asia. Media companies continue to evolve their systems so there are occasional hiccups, but they are resolved, sooner or later, by the Support Team. I have no hesitation in recommending Unlocator for very good service value. Tip: As with any service, read the setup instructions carefully.
20 marca 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi James,
Thank you for review! If you do face any issues in the future, please don't hesitate to contact us again at support@unlocator.com
Unlocator: Access & Protection in One Package
I've been an Unlocator subscriber for years. When I moved to a smaller town I found my favorite baseball team's games blacked out, despite being in the proper geography where local broadcast SHOULD be available. Enter Unlocator. Other local fans of my team are jealous that I have access when they don't. I've also added their VPN service and use it religiously anytime I'm working with personal / sensitive information. Great service, and very easy to setup and use. Highly recommended.
15 marca 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for your good review, we highly appreciate it!
Excellent customer service
This is the only vpn app that actually works for all of my needs. I had an issue with my account and the customer service was excellent and they fixed the problem and gave me two extra months as compensation.
27 lutego 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any further assistance with our service in the future, please don't hesitate to contact us again at support@unlocator.com
Highly recommended
Highly recommended! Very reliable service + swift support in case of any issues.
24 lutego 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there.
Thank you for the good review, we appreciate it a lot!
Great and quick support
Great and quick support. One channel stopped working for me and they managed to get it up and running again in no time. Very happy with the Smart DNS solution and the provided support.
20 lutego 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any further assistance in the future, please don't hesitate to contact us again at support@unlocator.com
I got great support from Mallik
I got great support from Mallik! He was prompt, polite, and effective.
19 lutego 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you face any issues in the future, please don't hesitate to contact Mallik and the rest of our support agents again at support@unlocator.com
Odpowiedź od Unlocator
Hi there,
Thank you for your good review, we appreciate it a lot!
If you need any assistance in the future, please don't hesitate to contact us again at support@unlocator.com
Great Customer Service
I joined the Unlocator platform for use while in Ecuador. Unfortunately, I was unable to get it to work and decided to cancel my subscription. I'm not entirely certain why it wouldn't work. In dealing with the folks at Unlocator, I found them to be timely and very helpful in their responses.
I plan to give it another try when I return to Canada.
7 lutego 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
You are welcomed back anytime, and if you do face any issues in the future, please don't hesitate to contact us again at support@unlocator.com
Best VPN Service
Too many VPN service in the market, but nothing compare the Unlocator superb customer service . 1000%% recommend
28 stycznia 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Program works well but BEWARE of the…
Program works well but BEWARE of the upgrade button. I just wanted to check the pricing (even from that page you had no choice but to click on a plan). ONE click and you are subscribed, whether you are ready or not, no confirmation etc. I'm out of pocket by money I couldn't afford to lose this month.
EDIT: They responded, and I got a full refund and very friendly customer service. Rating adjusted accordingly
7 stycznia 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Always receive timely and exemplary…
Always receive timely and exemplary customer service from Unlocator. Highly recommended.
5 stycznia 2025
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Support Services: Very poor interaction with the clients
The Support Services is absolute unreliable. They take their time in replying to your issue. But most of all, they arrange times for a VPN session and then do a no-show. They don't react. Absolutely horrendous services.
27 listopada 2024
Opinia niezależna
Odpowiedź od Unlocator
Hi Suzane,
We are very sorry for the inconvenience caused by this issue! We've contacted you on your email in order to resolve this matter and schedule a new Teamviewer session, and we are looking forward to your reply.
Excelente Service and Support
Excelente Service and Support! Thanks all!
14 listopada 2024
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Fast response
Reported an issue with a couple of channels during the weekend and it was resolved first thing Monday morning.
4 listopada 2024
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
Thank you for the good review, we appreciate it a lot!
If you need any assistance with our service, please don't hesitate to contact us at support@unlocator.com
Great customer service
Great customer service! I have been with Unlocator for years and they have always been both responsive and professional.
19 października 2024
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
We are glad to hear that you are satisfied with our service!
If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
Sorry…this is not a positive…
Update: The company gave me a full refund, they told me they had a 30 day money back guarantee and they honored that. Thank you Unlocator!
So I am happy with the company’s refund, but the product did not work well for me.
Sorry…this is not a positive review…first, I was charged $131.00 when it was supposed to be a 7 day free trial..
Then I am trying to watch some programs and it will step and I will get an error message, I try to restart it, but then I get a “retry” message..and if it comes back in, it is in mute…so I need to stand there to get it unmuted, so I miss a lot of the program..it’s all chopped up…
I need to cancel.
16 października 2024
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
We are very sorry to hear that! Please contact us at support@unlocator.com so we can have ore insights about these issues and resolve them as soon as possible.
Odpowiedź od Unlocator
Hi there,
We are glad to hear that you are satisfied with our service!
If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
Quick and efficient help
14 października 2024
Opinia niezależna
Odpowiedź od Unlocator
Hi there,
We are glad to hear that you are satisfied with our service!
If you need any assistance in the future, please don't hesitate to contact us at support@unlocator.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.