Unique Vintage Recenzje 268

Sent my order back 3 months ago which cost £50 to send! Still haven’t received my refund and I’ve emailed twice with no response

All the employees at UV are so helpful and honestly so patient.

I had placed an order at UV during the same week that so many things in my life had begun to fall apart. While I was frazzled and had been asking the employees question after question, they remained calm, collected, FRIENDLY, and extremely helpful and welcoming.

The responded to my questions while I was there to shop in person, gave me honest opinions about the fit of clothing I was trying on in the fitting room, and replied to each email I had sent in a timely manner.

So thank you, Unique Vintage.

Not only are the products great, but the customer service is wonderful! I recently bought two swimsuits and had to exchange a top and it was quite a painless experience. Very happy to continue being a customer!

Thank you for your time ! :)

I recently bought a swimsuit, but unfortunately had to return the bottoms due to a fit issue. Customer Service answered my question regarding the process quickly and kindly. I've been a customer of UV over the years and will be returning again. Thank you!

Contacted customer service to verify that the dress I had returned was on its way. They responded quickly and were friendly and professional in their response.

Customer service has been EXCELLENT! Sylvie not only responded immediately to an email my daughter sent with a question she had, but she also handled a problem that was completely my fault - after hours, and within minutes of me sending the email - when she really didn't have to. It's rare to see such great service - super friendly, too. This was our first time ordering from this company, and we're international customers - but it won't be our last!

Terrible. Tee shirt never came and they tried to stiff me the refund. Have a complaint going through with them on PayPal. Avoid like the plague

Unique Vintage does not take care of their customers. I had to pay an big amount to customs (never had this before). Their is an item in my package from final sale. They do not refund final sale. If I want to return the other items in the package, I first have to pay customs. Then I can tak out the item on final sale en then pay shipping to return the other items.
The answer from this company to my email could be interpreted as: not our problem!

The clothing was just as it looked online! Perfect for our costume party, i had a sizing issue that they worked with me on so i didn’t have a delay in receiving the exchange! Very pleased with this site and this customer service.

Second time I got the wrong order from them, I asked for a resolution other than just a refund or replacement and all they sent me was their standard cookie cutter reply. Not even a personal reply apologizing, just a pre made email reply for returns. I'm done with this place! Don't order from them!!!

I love this site! They’re clothing is adorable and great pricing. Its difficult for me as a plus size woman to find vintage clothing that’s not gonna cost me a months worth of car insurance. I recently made a mistake where I purchased the same item twice. They made it easy for me to cancel my item and refund my money back right away. I would totally suggest this site to my friends.

This was a lousy first impression. I placed and order and happily waited for my item. When I noticed the order still hadn’t shipped after almost 2 weeks, I tried to reach out. I emailed....no response. Tried chat....even though it noted they typically respond in a few hours there was no response. Tried to cancel the order but the website wouldn’t allow it. Called their customer service number and got a message that they cannot take the call after being on hold for 20 minutes. Since it had been 15 days, I put in a dispute. Suddenly within a couple or hours I got a response from the company that my order was canceled and being refunded. Then got another email that the item was actually not in stock when I placed the order. Strange that they processed my payment and held on to it for 2 weeks for an item that was never available. Buyer beware!

Ordered 13.03. No update provided when shipped, I had to chase for a tracking number multiple times on Facebook, web chat and via email. Eventually it was provided and showed parcel has been on hold with DHL due to no electronic data being provided since 18.03. I have been ignored by customer service when I have asked them to investigate with DHL because DHL have said they’ll only deal with the merchant. I am very disappointed with the customer service and doubt that I will receive my parcel. PayPal claim opened and refund now received.

Order took a while to arrive, which was OK as we were advised that was the case.
It was a mystery order so we were expecting a nice surprise. How wrong we were... items were not vintage they were old dirty and fit for the bin.
Did email, as I wanted to return for a refund, and was asked to clarify why my order was rubbish. Haven't heard from him since

Jeg er så skuffet over mine 2 oplevelser med Unique-Vintage. Første gang modtog jeg en rigtig pæn kjole, men i en ringe kvalitet og med ødelagte bæltestropper. Det kunne jeg dog leve med. Men anden gang var det værre: jeg modtog en pakke med en brugt kjole i, en brugt kjole uden indpakning... Det er simpelthen ikke ok.

Jeg har forsøgt at skrive til kundeservice, og modtaget en adresse til at returnere mine køb. Det vil dog stadig koste mig dyrt i porto og gebyr.. Jeg er skuffet - og vil ikke handle hos dem igen.

Really cute styles that are hard to find! I bought the white with black hearts one shoulder cut out sweater. I get compliments every time I wear it. I’ve loved all my pieces!
Shipping time was as expected.

The selection, quality and prices are phenomenal!!!

Sizes are NOT accurate imo

Ordered a shirt for my boyfriend using the size chart given. He is always a size Small. Tried on the shirt, its too small.

Email the company about the issue, looking to simply exchange the product. Apparently their "Policy" is nothing can be exchanged (even unworn product) after 30 days. They link me to some BS policy page where it says RETURNS cannot take place after 30 days.

NOTHING in the policy says Exchanges cannot happen after 30 days. I brought this up with the representative, she didn't care. Most companies have extended their return policies due to the pandemic, or are at least up front about the policy.

Product wasn't even that great, certainly not worth the $75 I spent on a stiff men's short sleeve button up. I will never be purchasing from them again.

My customer service experience with this company was excellent. I ordered an umbrella but it was damaged when it came. They respond to their emails right away and they are very helpful. They told me my options because they didn’t have more in stock at the time. But I waited a bit and when I saw it was restocked I inquired about it and they sent me a replacement right away. Very friendly and pleasant experience.