Ultraviewer Recenzje 31

Odpowiedź od Ultraviewer

Zaktualizowano 7 paź 2024

Dear AR,

Thank you for taking the time to share your feedback. We sincerely regret to hear about the difficulties you've experienced with your computer. Please allow us to address your concerns.

First, we want to clarify that our software, UltraViewer, is designed to be safe, secure, and user-friendly. However, issues like the one you're describing are uncommon and are usually the result of external factors. We take all feedback seriously and would like to investigate this matter thoroughly to determine what may have occurred in your case.

UltraViewer is trusted and used by hundreds of millions of users worldwide, with millions of new downloads each month. If our software caused issues that led to a computer malfunction, it would be a widespread concern, and users would not continue to rely on it. Furthermore, UltraViewer is marked as safe and clean by all major antivirus vendors, including BitDefender, McAfee, Avast, Avira, Kaspersky, and Microsoft, as confirmed by VirusTotal.

Regarding the Microsoft message you and others have encountered, it is important to note that this is a common scam tactic. Scammers often create fake pop-ups on websites they control, prompting users with alarming messages that trick them into downloading malware or other harmful software. These fake messages are designed to make users believe their computer has an issue when, in fact, the problem originates from the scammer’s deceptive methods.

We highly recommend that you seek assistance from a professional technician who can help recover your data and check your system for any potential malware or external issues.

Please feel free to reach out to our support team directly for further assistance. We are committed to helping you resolve this issue and answering any additional questions you may have.

Best regards,
UltraViewer Support Team

Odpowiedź od Ultraviewer

2 cze 2024

Dear Sherry Cain,

We hope this email finds you well. We are writing to you today with a deep sense of concern and regret regarding the scam incidents associated with UltraViewer, our remote desktop software. We have been made aware that scammers have misused our software to exploit innocent individuals like yourself, causing distress and financial loss. We would like to express our heartfelt apologies for any inconvenience or harm caused by these unscrupulous individuals.

Please know that we do not affiliate with or endorse these scammers in any way. Our team at UltraViewer is dedicated to providing a reliable and secure remote desktop solution that facilitates legitimate business and personal connections. Unfortunately, some individuals have taken advantage of our software's capabilities for their own malicious purposes.

We understand the impact these scams can have on individuals, and we want to assure you that we are taking immediate action to protect our users and prevent further misuse of UltraViewer. We have implemented enhanced security measures and are working tirelessly to identify and block these scammers from using our software. To aid in our efforts, we kindly request your assistance.

If you have encountered a scam incident or have any information related to such activities, we urge you to visit our dedicated webpage at https://www.ultraviewer.net/report-scam.aspx. By filling out the provided form, you will enable us to swiftly block the IDs associated with these scammers from accessing UltraViewer. Your input is crucial in safeguarding our community from these deceptive practices. .

Furthermore, we would like to address any concerns you may have regarding the security of UltraViewer. Rest assured, our software does not possess any hidden remote actions or covert file transfers. The scammer cannot copy files from your PC without your knowledge, as long as you are actively using your computer. We prioritize transparency and user safety above all else, and we are committed to maintaining your trust.

For those who are unfamiliar with UltraViewer or have no intention of using it in the future, we kindly request that you uninstall the software from your computer. To do so, please navigate to the Control Panel, select "Add or Remove Programs," search for UltraViewer, and click "Uninstall." This will remove the software from your system entirely.

While we are diligently working to prevent further misuse of our software, it is crucial that you also take the necessary steps to report the scam incidents to the relevant authorities or police. Reporting these incidents will not only help protect yourself but also aid in the larger effort to bring these scammers to justice and prevent them from victimizing others.

Once again, we deeply apologize for any negative experiences you have had due to these scams. Our mission at UltraViewer is to facilitate legitimate remote connections and provide a secure platform for users worldwide. We appreciate your patience, support, and understanding as we actively combat these fraudulent activities.

Thank you for your cooperation and for being a part of the UltraViewer community. Together, we can combat these scams and protect one another.

Sincerely,
UltraViewer Support Team

Odpowiedź od Ultraviewer

2 cze 2024

Dear Kate,

We hope this email finds you well. We are writing to you today with a deep sense of concern and regret regarding the scam incidents associated with UltraViewer, our remote desktop software. We have been made aware that scammers have misused our software to exploit innocent individuals like yourself, causing distress and financial loss. We would like to express our heartfelt apologies for any inconvenience or harm caused by these unscrupulous individuals.

Please know that we do not affiliate with or endorse these scammers in any way. Our team at UltraViewer is dedicated to providing a reliable and secure remote desktop solution that facilitates legitimate business and personal connections. Unfortunately, some individuals have taken advantage of our software's capabilities for their own malicious purposes.

We understand the impact these scams can have on individuals, and we want to assure you that we are taking immediate action to protect our users and prevent further misuse of UltraViewer. We have implemented enhanced security measures and are working tirelessly to identify and block these scammers from using our software. To aid in our efforts, we kindly request your assistance.

If you have encountered a scam incident or have any information related to such activities, we urge you to visit our dedicated webpage at https://www.ultraviewer.net/report-scam.aspx. By filling out the provided form, you will enable us to swiftly block the IDs associated with these scammers from accessing UltraViewer. Your input is crucial in safeguarding our community from these deceptive practices. .

Furthermore, we would like to address any concerns you may have regarding the security of UltraViewer. Rest assured, our software does not possess any hidden remote actions or covert file transfers. The scammer cannot copy files from your PC without your knowledge, as long as you are actively using your computer. We prioritize transparency and user safety above all else, and we are committed to maintaining your trust.

For those who are unfamiliar with UltraViewer or have no intention of using it in the future, we kindly request that you uninstall the software from your computer. To do so, please navigate to the Control Panel, select "Add or Remove Programs," search for UltraViewer, and click "Uninstall." This will remove the software from your system entirely.

While we are diligently working to prevent further misuse of our software, it is crucial that you also take the necessary steps to report the scam incidents to the relevant authorities or police. Reporting these incidents will not only help protect yourself but also aid in the larger effort to bring these scammers to justice and prevent them from victimizing others.

Once again, we deeply apologize for any negative experiences you have had due to these scams. Our mission at UltraViewer is to facilitate legitimate remote connections and provide a secure platform for users worldwide. We appreciate your patience, support, and understanding as we actively combat these fraudulent activities.

Thank you for your cooperation and for being a part of the UltraViewer community. Together, we can combat these scams and protect one another.

Sincerely,
UltraViewer Support Team

Odpowiedź od Ultraviewer

28 lut 2024

Dear Keith Caplan,

We hope this email finds you well. We are writing to you today with a deep sense of concern and regret regarding the scam incidents associated with UltraViewer, our remote desktop software. We have been made aware that scammers have misused our software to exploit innocent individuals like yourself, causing distress and financial loss. We would like to express our heartfelt apologies for any inconvenience or harm caused by these unscrupulous individuals.

Please know that we do not affiliate with or endorse these scammers in any way. Our team at UltraViewer is dedicated to providing a reliable and secure remote desktop solution that facilitates legitimate business and personal connections. Unfortunately, some individuals have taken advantage of our software's capabilities for their own malicious purposes.

We understand the impact these scams can have on individuals, and we want to assure you that we are taking immediate action to protect our users and prevent further misuse of UltraViewer. We have implemented enhanced security measures and are working tirelessly to identify and block these scammers from using our software. To aid in our efforts, we kindly request your assistance.

If you have encountered a scam incident or have any information related to such activities, we urge you to visit our dedicated webpage at https://www.ultraviewer.net/report-scam.aspx. By filling out the provided form, you will enable us to swiftly block the IDs associated with these scammers from accessing UltraViewer. Your input is crucial in safeguarding our community from these deceptive practices. .

Furthermore, we would like to address any concerns you may have regarding the security of UltraViewer. Rest assured, our software does not possess any hidden remote actions or covert file transfers. The scammer cannot copy files from your PC without your knowledge, as long as you are actively using your computer. We prioritize transparency and user safety above all else, and we are committed to maintaining your trust.

For those who are unfamiliar with UltraViewer or have no intention of using it in the future, we kindly request that you uninstall the software from your computer. To do so, please navigate to the Control Panel, select "Add or Remove Programs," search for UltraViewer, and click "Uninstall." This will remove the software from your system entirely.

While we are diligently working to prevent further misuse of our software, it is crucial that you also take the necessary steps to report the scam incidents to the relevant authorities or police. Reporting these incidents will not only help protect yourself but also aid in the larger effort to bring these scammers to justice and prevent them from victimizing others.

Once again, we deeply apologize for any negative experiences you have had due to these scams. Our mission at UltraViewer is to facilitate legitimate remote connections and provide a secure platform for users worldwide. We appreciate your patience, support, and understanding as we actively combat these fraudulent activities.

Thank you for your cooperation and for being a part of the UltraViewer community. Together, we can combat these scams and protect one another.

Sincerely,
UltraViewer Support Team

Odpowiedź od Ultraviewer

Zaktualizowano 20 wrz 2023

Dear Noordin,

Thank you for sharing your thoughts and concerns with us. We take your feedback seriously and share our commitment to ensuring a secure and responsible environment for our users.

We understand the importance of proactively preventing scammers from misusing our Remote Desktop software. To address this issue effectively, we have implemented several measures and encourage our users to actively participate in maintaining a safe community:

- Reporting Scams: We urge you and our users to report any suspicious activities or misuse of UltraViewer through our dedicated reporting form, which can be found here: https://www.ultraviewer.net/report-scam.aspx .Your reports are instrumental in helping us take immediate action against scammers.
- We are committed to taking swift action upon receiving reports of misuse. Your assistance in reporting such incidents is invaluable in helping us protect our users.
- We provide educational resources and guidance to our users to help them recognize and avoid potential scams while using UltraViewer ( https://www.ultraviewer.net/en/200000150-how-to-avoid-remote-scams.html ).
- We are currently researching the implementation of AI-related technology to automatically block scammers based on accurate user reports.
- We actively collaborate with law enforcement agencies to address criminal activities involving our software.

Please be assured that we are dedicated to responsible corporate practices and maintaining the integrity of our product. Your feedback serves as a vital part of this ongoing effort.

By working together with our users and their vigilance in reporting scams, we can effectively prevent misuse and ensure a safe experience for everyone. We greatly appreciate your support in helping us achieve this goal.


Thank you for being a responsible and vigilant member of the UltraViewer community.

Sincerely,

Odpowiedź od Ultraviewer

19 cze 2023

Dear Ted,

We genuinely appreciate your concerns and would like to assure you that we are deeply committed to addressing the issue of scammers exploiting our software. Your feedback truly touches our hearts, and we want to emphasize that the safety and security of our users are of utmost importance to us.

We completely understand your frustration, and we want to clarify that the presence of scammers is not related to whether our software is free or not. Unfortunately, scammers can misuse any software or service, including paid ones. However, we are actively taking steps to combat these cybercriminals and prevent them from exploiting our platform.

To report any scam incidents, we urge you and all our users to visit our dedicated scam reporting page at https://www.ultraviewer.net/report-scam.aspx. By reporting scams, you help us in identifying and blocking these scammers effectively based on the information provided.

We genuinely sympathize with your concern about vulnerable individuals, particularly seniors, falling victim to these scams. Rest assured, we are working tirelessly to enhance our security measures and raise awareness among our users to protect themselves from potential threats.

Thank you once again for sharing your feedback. We sincerely value your support and trust in our efforts to combat scammers. If you have any further questions or require assistance, please feel free to reach out to us.

Warm regards,

Odpowiedź od Ultraviewer

25 maj 2023

Dear customer,

Thank you for your review and for bringing this matter to our attention. We want to clarify that UltraViewer is a free remote desktop software and is not associated to the scammer claiming to be from AOI tech solution. We apologize for any confusion or inconvenience that may have resulted from this incident.

If you ever encounter any suspicious or fraudulent activity while using UltraViewer, please do not hesitate to report it to us. We take reports of such activity very seriously and will take appropriate action to investigate and prevent further occurrences.

You can report any scams or suspicious activity by visiting the following link: https://www.ultraviewer.net/report-scam.aspx

We recommend that you report this incident to the appropriate authorities and provide them with any information that you have.

If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your feedback and we will do our best to prevent these types of incidents from happening in the future.

Best regards,

Odpowiedź od Ultraviewer

Zaktualizowano 16 mar 2023

Dear Andrew,

Thank you for your review and for bringing this matter to our attention. We want to clarify that UltraViewer is a free remote desktop software and is not associated to the scammer claiming to be from McAfee. We apologize for any confusion or inconvenience that may have resulted from this incident.

If you ever encounter any suspicious or fraudulent activity while using UltraViewer, please do not hesitate to report it to us. We take reports of such activity very seriously and will take appropriate action to investigate and prevent further occurrences.

You can report any scams or suspicious activity by visiting the following link: https://www.ultraviewer.net/report-scam.aspx

We recommend that you report this incident to the appropriate authorities and provide them with any information that you have.

If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your feedback and we will do our best to prevent these types of incidents from happening in the future.

Best regards,

Odpowiedź od Ultraviewer

Zaktualizowano 6 lut 2023

Dear user,

When someone connects to you, you will see a chat dialog pop up on the screen and appear on top, a message also appears on the computer and there is a sound to signal that someone has just connected. The desktop wallpaper is also turned off and turned gray. The chat dialog box also shows the name and list of computers that are connected to you.

To see who connected to you, you can also go to menu File > View Logs.

The random password used for remote support is similar to other popular software like TeamViewer. You can change the password or turn off the software when you no longer use it, when you reopen the software will automatically change the password.

Please don't hesitate to tell us if you have any further queries or concerns.

Thank you & Best regards!
The UltraViewer Team

Odpowiedź od Ultraviewer

11 paź 2022

Dear Sin Reaper,

We deeply and sincerely apologize from the bottom of our hearts for any inconvenience caused to you and anyone who is the victim of scammers.

If you're writing to us about UltraViewer, a remote desktop software, and some scammers who are using it,

We can assure you, we are not associated with any of these instances. Almost all users are using UltraViewer for good purposes (for remote working, remote support, etc.); there are just some scammers abusing our software, and we're working hard to combat them.

It would be inaccurate with our efforts if we took little to no action to block them.  As the software is partly free, anyone can download it freely on the internet and use it for free remote support. So we got no money from those scammers. We have nothing but the trouble they bring.
It's not only our problem, but it's the problem of all other remote desktop software on the market.
However, we are still working hard to upgrade our automated system to better block these scammers. We also established an email address, abuse@ultraviewer.net to receive reports and analyze those reports to block those scammers from using our software as soon as possible.
It will take time to do everything better, but we just want to let you know that we're still working hard to prevent it. We hope you understand and help us by reporting the scammer's ID : If they have already been connected to your PC for a while , please close UltraViewer by going to menu File > Exit so they can be disconnected from your PC. Next, please open UltraViewer, go to the menu File > View Logs to see their UltraViewer's ID. Please tell us their UltraViewer's ID so we can block them from our system. Also, if you have lost money or anything, please contact the police and tell the police contact at abuse@ultraviewer.net so we can help the police find the scammer. 

If you don't know what UltraViewer is and what it's used for, or if you don't use it for any other purposes, please remove it from your PC. It's just a remote desktop software (for remote working, remote support etc.. ). To remove UltraViewer, just like any other softwares. Please go to Start > find 'Add or Remove program', then find UltraViewer from the list of software and click remove to remove UltraViewer from your PC

Looking forward to hearing from you,
Sincerely,

Odpowiedź od Ultraviewer

Zaktualizowano 24 sie 2022

Dear Daniel,

It is an automatic response from our mailbox, in the letter we said that we will reply to the message as soon as possible. Because the software is free and there are many free users who contact us for normal technical support on a daily basis, sometimes we cannot answer all technical questions in a timely manner for free users. However, we always respond to scam related issues. All reports of scams are recorded by us. We need some time to reply and due to the timezone difference our company has. We usually respond within 1 working day to all spam reports in our mailbox.

We're really sorry for any inconvenience caused to you and your grandmother,

If you're contacting us about UltraViewer, a remote desktop software and about some scammers using our software,

We can assure you, we are not associated with any of these instances. Almost all users are using UltraViewer for good purposes (for remote working, remote support etc..), however there are just some scammers who are abusing our software to scam other people. We're taking further steps to block those scammers from using our software,

If they are already connected to you or your grandmother 's PC for a while , please close UltraViewer by going to menu File > Exit so they get disconnected from your PC. Next, please open UltraViewer, go to menu File > View Logs to see their UltraViewer's ID. Please tell us their UltraViewer's ID so we can block them from our system. Also if you have lost money or anything, please contact the police and tell the police contact at abuse@ultraviewer.net so we can help the police to find out the scammer.

If you don't know what UltraViewer is and what it's used for, or if you don't use it for any other purposes, please remove it from your PC. It's just a remote desktop software (for remote working, remote support etc.. ). To remove UltraViewer, just like any other softwares. Please go to Start > find 'Add or Remove program', then find UltraViewer from the list of software and click remove to remove UltraViewer from your PC

We're really hating scammers and we're making our system better recently to fight scammers. And so we need your help to block all of them from the UltraViewer community.

Looking forward to hearing from you,
Sincerely,

Odpowiedź od Ultraviewer

15 sie 2022

Dear Meribeth Jolliffe Kelsey,

Please calm down. I think you have confused us with someone else, they are usually some scammers on the internet, who contacted and tricked you? That's not us for sure. Please double check who contacted you.

Odpowiedź od Ultraviewer

26 maj 2022

Dear Joan,

We're really sorry for any inconvenience caused to you,

We can assure you, we are not associated with any of these instances. Almost all users are using UltraViewer for good purposes (for remote working, remote support etc..), however there are just a few scammers who are abusing our software to scam other people. We're taking further steps to block those scammers from using our software,
If they are already connected to your PC for a while , please close UltraViewer by going to menu File > Exit so they get disconnected from your PC. Next, please open UltraViewer, go to menu File > View Logs to see their UltraViewer's ID. Please tell us their UltraViewer's ID so we can block them from our system. Also if you have lost money or anything, please contact the police and tell the police contact at abuse@ultraviewer.net so we can help the police to find out the scammer.

If you don't know what UltraViewer is and what it's used for, or if you don't use it for any other purposes, please remove it from your PC. It's just a remote desktop software (for remote working, remote support etc.. )

Looking forward to hearing from you,
Sincerely,

Odpowiedź od Ultraviewer

Zaktualizowano 26 maj 2022

Dear sir/madam,
We're really sorry for any inconvenient,
Have you purchased a license yet?
Due to too many questions from free users everyday, we unable answer technical questions for all free users.
If you are using the licensed version, please provide us with your email or order number so that we can contact you as soon as possible and assist you with the above issue.
Updated reply: If you don't want to public your email, you can give us the order number and any other information so we can easily contact you from our side. Our email to receive complaint feedback about technical service is sales@ultraviewer.net, please don't hesitate to send us an email.

Looking forward to hearing from you,
Thank you & Best regards!