UKMEDI Recenzje 

80
•
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Abysmal service and breach of privacy. This company will opt you in to postal marketing asking if you want to reorder, with no way to opt out meaning anyone at the same address can see you've ordered... Zobacz więcej

Oceniono na 5 z 5

Dpd seems to have lost my package so I emailed ukmedi about it twice. First day, refund issued for delivery, second time they sent out a replacement shipment. This is amazing customer service as yo... Zobacz więcej

Oceniono na 3 z 5

Yes believe what people are saying!! It says total to pay at checkout but only AFTER you have paid the postage is added on so you don’t see the extra £4 postage but you have already paid - truly shock... Zobacz więcej

Oceniono na 4 z 5

The delivery was fine, searching for small amounts of what I needed was a bit more problematic but thanks to a link from the vets I managed to find everything, in less than 100s. The money off offer... Zobacz więcej

Informacje dotyczące firmy

  1. Sprzęt medyczny

Napisane przez firmę

UKMEDI is a leading online retailer of high-quality medical supplies in the United Kingdom. We offer a comprehensive range of products for healthcare professionals, caregivers, and individuals, including personal protective equipment, first aid kits, mobility aids, and everyday medical essentials. With our user-friendly website, competitive prices, and fast worldwide delivery, we strive to make accessing reliable medical supplies convenient and affordable. Our dedicated customer service team is committed to ensuring your satisfaction with every purchase. Trust UKMEDI for all your medical supply needs.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

80 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 16% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(80)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

2 different kinds of needles :(

I seem to have got boxes of needles that differ slightly. I have been sent one box of BD Plus and 5 boxes of BD Ultra. It looks like BD Plus are better, tho to be honest I'm not sure which I ordered. I didn't even realise there are 2 kinds, as BD's packaging could be clearer.

7 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Prompt delivery

Product arrived earlier than had been stated when ordering and was exactly what had been ordered.
Did not have to buy 100 of the items as is required on many sites, just the 10 that were required.

2 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

A company I would recommend

I was delighted to find the oral syringes I needed on your extensive website. My order was dealt with promptly and the syringes arrived ahead of scheduled time. I would certainly recommend this company.

1 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Very disappointing service

The items I ordered were sent in a thin cardboard box with no packing. Unsurprisingly, the box split open in transit. Some of the contents could easily have fallen out or be damaged. The i-gels that were sent were the basic i-gel and not the i-gel Resus pack which was illustrated on their website and was what I wanted. I understand that since complaining, the Resus pack photo has been removed from the website. Finally, I ordered two 20G cannulae and was sent three.

2 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Stay away

Place order on 22/06/25, approved and shipped on 23/06/25 according to the email I received, I paid for DPD next day. No order received till date, dpd website saying, order not received for delivery yet. I should have checked reviews before placing my order. Going to contact papal to get my money back.

23 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

VERY recommended company

Top quality supplies at very competitive prices. Customer service is second to none. Robbie helped me sort my queries with zero fuss and waiting. Very fast responses by email. Can't thank you enough. Will definitely buy from again.

25 kwietnia 2025
Opinia niezależna
Oceniono na 3 z 5

Yes believe what people are saying!

Yes believe what people are saying!! It says total to pay at checkout but only AFTER you have paid the postage is added on so you don’t see the extra £4 postage but you have already paid - truly shocking and misguided information - IT SHOULD BE MADE CLEAR BEFORE PAYMENT IS TAKEN!!

20 kwietnia 2025
Opinia niezależna
Oceniono na 3 z 5

False the price that makes you decide

We have bought a product and it has indicated that it cost a final price, but after making the payment with the card it increased by 70%. I don't recommend this website for online shopping, because they hide the final price until you have already finished the payment. BE VERY CAREFUL.
We are grateful that, finally, when we requested the cancellation of the order, they refunded us the full amount.

10 kwietnia 2025
Opinia niezależna
Logo UKMEDI

Odpowiedź od UKMEDI

Hi,

Thank you for your review, I'm sorry to hear you are unable with the service you received.

I've reviewed your order and can see that you are based in Spain and your order was placed on our UK Website.

The price you saw on the product page doesn't include shipping and will have had UK VAT included.

When you reached the checkout, you will have been shown the delivery options, which for Spain is Spring GDS and has one price.

The price for the item, Spainish VAT and Shipping will all have been shown to you prior to checking out. Our website runs on Shopify, and this is the way all Shopify stores work, its not possible for us to charge any more for products after you have agreed and completed checkout.

I can see that you contacted us after placing the order and that your order was refunded completely.

Regards,

UKMEDI

Oceniono na 5 z 5

Superb

I just received my order, it was delivered promptly and exactly right. Superb to find a company that can deliver the kit I need to administer my B12 (cobalamin) jabs. Our gp surgery seems to struggle to supply the right things! Thank you for an easy to use and speedy service.

28 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Never received item

Never received item, when complained that I never received Item, they told me that it's delivered to old shipping and billing address, which is absolutely impossible! I double checked letter by letter and I don't know what happened, but it's impossible to put wrong address typing letter by letter.
Anyway my money is lost and I don't do business with them ever again!

26 stycznia 2025
Opinia niezależna
Logo UKMEDI

Odpowiedź od UKMEDI

Hi,

Thank you for your review, I'm sorry to hear you've had an issue.

I've gone ahead and checked your order. The information we provided is correct. Your order was placed using the address we shipped it to.

This can be confirmed in the email we sent when you placed the order and when the order was dispatched, the shipping address is also shown on the order confirmation page after you have completed checkout.

We never change customer shipping addresses, and it's not possible for us to know if an old address has been used, this is why we show the shipping address at multiple stages, to allow customers to spot mistakes for us to update before despatch.

As your order was delivered we can't recover the items and attempt to find a way to have them delivered to the correct address.

I'm sorry if this isn't the resolution you were hoping for.

UKMEDI

Oceniono na 5 z 5

Superb experience with UKMedi

Items easy to order. Prices are very reasonable for the items I ordered. I contacted them to see when I would receive my order as it was ordered over the festive period. Email was answered within an hour of being sent. Item received the next day. Can't fault UKMedi for prices , website , delivery or customer service.

2 stycznia 2025
Opinia niezależna
Oceniono na 3 z 5

I had a mixed experience with UKMEDI

I had a mixed experience with UKMEDI. The ordering process was straightforward, and delivery was prompt. However, the pricing seemed misleading as I received fewer syringes than expected, which was disappointing. Additionally, the delivery service used was unreliable, which may cause issues if you need items urgently. Customer support could be improved as well. Overall, a decent service with room for improvement. 3 stars.

25 listopada 2024
Opinia niezależna
Oceniono na 4 z 5

Apology to UKMEDI...they where absolutely correct in the order they sent after checking with my partner,it was us that put the wrong order in not UKMEDI ..Once again my apologies..

Second time used this company second time order was wrong ...give up ....ordered 1 box of green needles and 1 box of blue ..what I got was 2 boxes of green needles and 6 separate blue needles in the bottom of the box it all came in ...yes they are cheaper than most but at least the orders are correct...

4 listopada 2024
Opinia niezależna
Logo UKMEDI

Odpowiedź od UKMEDI

Hi Darron,

Thanks for your email sorry to hear there has been an issue with your order.

I've check our helpdesk, and I can't see that you have ever contacted us before about any order issues.

Looking at your order, you ordered

Unisharp Green needles x 100
Braun Green needles x 50 (x2)
Braun Blue needles x 10

So that would be 2 full boxes of Green needles and 10 loose needles.

I've also reviewed the video footage of your order being packed and can confirm they were the items picked and packed into your order.

UKMEDI


Oceniono na 4 z 5

The delivery was fine

The delivery was fine, searching for small amounts of what I needed was a bit more problematic but thanks to a link from the vets I managed to find everything, in less than 100s.
The money off offer could have arrived earlier than after my order had been placed, otherwise everything was ok

3 października 2024
Opinia niezależna
Oceniono na 5 z 5

pills daily dispenser…

this is ideal for putting my wife's daily 6 pills ready for her each day . a good point is when closed they are child proof but even adults struggle to open them.

7 października 2024
Opinia niezależna

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