Yves Delorme UK Recenzje 

48
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I would rate 6 stars if there was 6. Fantastic service, I wanted 4 ralph lauren pillowcases the website listes only 2 it was a discontinued item. I messaged and within a couple of days they got back... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

By mistake, I ordered two of the items I wanted instead of one. I contacted Jenal Rousseau at Customer Service and straight away was impressed by the attention and by her courtesy. The problem was res... Zobacz więcej

Oceniono na 5 z 5

Bought a couple of Hugo Boss bathrobes. The weekend following they had a flash sale where the robe was 10% cheaper. I purchased it again with the intention of cancelling the original order. They... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I like Yves Delorme products and have ordered both their bedding and towels in the past. At the end of March, I placed an order with their outlet for three towels. One was delivered two weeks later, a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wyposażeniem domowym

Napisane przez firmę

Yves Delorme is a French luxury linen brand combining Poetry, Style, Excellence and Expertise, since 1845. A Sustainable Luxury. Offering a range of bed, bath and home products from brands including: Yves Delorme, Ralph Lauren Home, BOSS Home, Lacoste, Olivier Desforges, Kenzo, Laurence Tavernier and Brinkhaus.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

48 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(48)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Three Generations Love Yves Delorme

My mum has been buying from Yves Delorme for years. I am now following in her footsteps, as is my daughter. Beautiful patterns, fabulous quality & great service from their UK division make purchasing the latest in bedroom design a joy.

7 października 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you for the review, we are so happy that your whole family love the brand!

Oceniono na 5 z 5

A luxurious experience every night!

The price is high but the luxury reflects this. The fabrics are beautiful and feel just wonderfully light and soft. I have tried the bedding, the robe and bath linen. I’m now totally spoilt and hooked for ever! The delivery time for the last order was short and it was easy to return an item that was ordered in error. The customer service is excellent if you have a query.

1 października 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you so much for your lovely review. We are so pleased that you are happy with your order and with the service!

Oceniono na 5 z 5

Lovely product

Lovely product. Feel so luxurious. Worth the money. Great service - quick and easy. Definitely will explore more things to buy!

5 września 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

We are so happy you are pleased with your purchase, enjoy!

Oceniono na 5 z 5

I was in Harrods and I saw the bedding…

I was in Harrods and I saw the bedding on display. I had to have it. I did not realize it was an exclusive brand at the time. I just knew I loved the duvet and had to have it. I came home to the US, gutted my upstairs and designed my bedroom around the duvet. It has been washed over and over, still looks amazing and reminds me of my trip to London every time I put it on the bed.

29 maja 2022
Opinia niezależna
Oceniono na 5 z 5

The best customer service experience

The best customer service experience! Fast to reply, helpful in finding ways to handle theissue and they keep in touch till the problem is solved.

22 maja 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you for your review, we hope you enjoy your items!

Oceniono na 5 z 5

Always helpful, prompt responses, assured of quality items always

Always helpful. lovely items as always and no problem returning some as robe was too short hence co-ordinating towels etc. Awaiting new stock of long winter robes!

Always buy my bed lines here as they only sell quality.

16 maja 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you very much for your review and we are so glad that you are happy with your items! Our winter robes will be launching beginning of August :-)

Oceniono na 5 z 5

We have purchased Yves Delorme bed…quality products

We have purchased Yves Delorme bed linen over the last 10years and again we were not disappointed with our latest buy.
The big benefits of the bed linen are it is beautifully made , Wears well and a wonderful feel

10 maja 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you for being such a loyal customer! We are so glad that you enjoy the products :-)

Oceniono na 1 z 5

Still waiting for delivery after 5 weeks

I like Yves Delorme products and have ordered both their bedding and towels in the past. At the end of March, I placed an order with their outlet for three towels. One was delivered two weeks later, another has just been shipped five weeks after placing the order and the third is still somewhere in France. At no time has the company sent an update and explained why two/three towels have been despatched separately and the third remains undelivered. I'm now chasing them for the latter.

4 maja 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Dear Diana, thank you for your feedback and I am so sorry to hear that you have had this experience. Shipping from the Outlet site can usually be expected within 3-10 days so this is well outside our usual window and I apologise for this. I have had a look in to your order and the reason for the delay was due to a lack of stock in the UK so this needed to be sourced from France. I can see the remaining item has now been delivered and that our customer services team got back to you straight away when you got in contact regarding your order. We will be refunding you your delivery cost due to your experience and hope that you will shop with us again in the future. Kind regards, Chloe.

Oceniono na 5 z 5

Excellent service from start to finish…

Excellent service from start to finish when buying from YD. Packaging and delivery was spot on, and the bedding was as described and absolutely stunning. Awesome brand and company.

29 marca 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you so much for your lovely review. We hope you enjoy your items!

Oceniono na 5 z 5

Luxurious!

I couldn’t be happier with our new bedding, it’s like staying in a luxury hotel every night! These were a beautiful wedding gift - so soft & such lovely quality.

25 marca 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you for your review. We are so glad you are happy with your bedding!

Oceniono na 5 z 5

Excellent service

My Yves Delmore bedding arrived promptly and beautifully wrapped.. extremely happy with this company’s service.

28 marca 2023
Opinia niezależna
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Odpowiedź od Yves Delorme UK

Thank you, Maggie. We hope you enjoy your items :-)

Oceniono na 1 z 5

Unreliable- their mistake has cost me money

Unreliable

I purchased half a set online, sourcing the other items for the set that weren't available from Yves Delorme from another vendor. Both orders were placed within 15 minutes of each other. The other vendor was excellent, dispatching immediately. A couple of hours after receiving the completed order products from the other vendor, however, Yves Delorme told me that in fact their inventory was wrong and they didn't have the parts of the set available. Consequently, due to their tardiness and failure to keep adequate inventory, I now have to pay significant return costs for the items successfully received from the other vendor, or else be left with an incomplete set. I placed that order in reliance of Yves Delorme fulfilling the order I had just placed with them. All they said was 'sorry for any inconvenience caused'. Hardly premium customer service. I'm just thankful I didn't buy the remaining missing sheet from the USA as I nearly did- the rigmarole of sending back, not to mention foreign transaction fees, would have been horrendous, not that Yves Delorme would care.

17 czerwca 2022
Opinia niezależna

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