I have a 85 year old relation who rents and needs to change a standing order to a new estate agent. Doesn't do any online banking and no mobile phone. How can a standing order be set up because two c... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Behind the times, slow in responding to requests, slow systems. They need to move with the times as it is a challenge to get anything done i.e. to change an email address, takes at least 1 day (phon... Zobacz więcej
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Slick, quick, easy transfer using a 0% offer for a credit card. The application, the updates, the document arrival, registering for the app, information within the app - easy. The only thing I found d... Zobacz więcej
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I was very happy with the experience. The whole process was quick, straightforward and easy to understand. Everything was clearly explained, and opening the account was completed much faster than I e... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Virgin Money is the UK’s 6th largest bank and a proud member of the Virgin Group. By making banking better, we aim to deliver on our purpose of ‘Making you happier about money’, offering award-winning products and services to meet the full range of our 6.6m customers' retail and business banking needs. Our strategic ambition is to be the UK’s best digital bank.
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Zjednoczone Królestwo
- uk.virginmoney.com
3,1
Średnia
13 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 98% z negatywnych recenzji
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Inni użytkownicy przeglądali również
I had a problem logging into my credit…
I had a problem logging into my credit card.
Now I am 76 and not the smartest when it comes to Tech.
I was assissted by a young lady called Mia.
She was absolutely marvelous cool, calm and knowledgeable.
She patiently guided me through the process of getting me access and never once showed any signs of frustration with me for my lack of knowledge.
A 5 star all round service from this young lady.
Thank you
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Mr Drummond - we're delighted to hear from you!
Thanks so much for taking time out of your day to share this wonderful feedback for Mia in our Credit Card team, it's made our day.
We'll ensure this is delivered to Mia and our leadership team right away.
Thanks, Virgin Money
terrible customer relations and slow…
terrible customer relations and slow response time.
example 1 below─ 8 weeks they say
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good Morning Terry, thanks for heading this way to share your feedback.
We're sorry things haven't gone to plan, you've had cause to raise a complaint, and you feel we're too slow in sorting this out for you.
If you have a complaint registered with our Customer Relations team, it can take up to 8 weeks for your case to be reviewed, and for us to get back to you with our outcome.
The team will keep you in the loop with any updates, and we hope the matter is resolved to your satisfaction soon.
Thanks, Virgin Money
It was simple and everything was made…
It was simple and everything was made clear and quick
30 lipca 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Fantastic to hear from you, Janis - we're delighted to be awarded a 5 star rating, and to read such wonderful comments!
Welcome on board - it's great to have you with us!
Thanks, Virgin Money
Worst credit card to use and bad customer service
Don’t bother!
Having this card has been so much hassle. If id known I would never have taken one out. I will be closing my account. Every time you order something online you have to go to the app, open it and authorise payment, then go back to your checkout to confirm this! Takes a world of time and pain. Then they like to renew your card every few months! To prevent POSSIBLE future fraud. So you have to change all your regular accounts like Amazon and food shopping outlets etc repeatedly for no reason than the fact they are really anal about security. The number of questions you answer b4 being security passed on the phone is ridiculous. About 15 questions 😬 Don’t bother. They don’t care about customer service at all !
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi there, we're so sorry that you've not had the high level of service we'd expect and that each step has been more difficult than we'd hope.
Merchants will look to reach out to verify it's you upon making certain transactions, but you'd usually also have an option for a text to avoid heading into the App each time, apologies if that option wasn't available.
It's difficult to understand that you've had the card renewed every few months, as it would be unusual unless there has been potential fraud on the card.
We're always looking for ways to improve customer experience. It may be worth raising your feedback through our Customer Relations team. you can do so here: https://uk.virginmoney.com/service/complaints/
We'd not want to lose you as a customer so raising this with them may lead to positive changes on your Card going forward.
Apologies again from our side if you do head down that route!
Thanks, Virgin Money
about as much use as a chocolate fire…
about as much use as a chocolate fire guard.
I ordered a new card over 10 days ago. still not received it.
now they want to send me another card, which is going to take another 10 days.
absolute Joke!!!
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi John, thanks for leaving your review today.
We're very sorry that the original card you requested did not arrive, and understand how frustrating it is having to now wait for another to make it's way to you.
So our cards usually do take between 7-10 working days to arrive, but usually do come quicker than this, so hopefully it wont be another full 10 working days before this one arrives, so please keep a look out.
If you have any other issues though, please do let us know.
Thanks, Virgin Money
Terrible customer services
I have a Virgin Money Credit Card account and, despite completing everything required of me correctly, my app has been blocked and I am currently unable to use my account.
While having the app blocked is frustrating, that isn't even the main reason for this complaint.
I have now called Virgin Money **four separate times** trying to resolve the issue. On each occasion, I have gone through the required security checks, only for the call to be disconnected shortly afterwards.
Not once has the person dealing with my call attempted to call me back.
This means I have repeatedly had to start the entire process again, wait to speak to another member of staff, complete security checks again, explain the situation again, and then somehow end up disconnected again.
Four times is no longer an unfortunate technical issue. It demonstrates an extremely poor standard of customer service and a complete disregard for the customer's time.
I have done everything that has been asked of me, yet I still cannot properly access or use my account and cannot get anyone at Virgin Money to take ownership of resolving the problem.
For a financial institution restricting access to a customer's account, I would expect considerably better communication and support. If you are going to block access for security reasons, there needs to be a competent and reliable process for the legitimate account holder to resolve it.
At this point, I simply want someone at Virgin Money to take responsibility for the issue, contact me directly, restore access to my account or clearly explain what is preventing this from happening.
The current level of service is completely unacceptable.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Paul, thanks for sharing details of your recent experience with us when attempting to resolve your issue with a blocked Credit Card and App.
We're so sorry that through multiple attempts to get this one fixed, while passing the needed checks your call has ended shortly after.
We value your feedback and heading this way to give it today, so we can step up and get the right team to reach out and help you have your Card unblocked please email reviewhelper@virginmoney.com with your name, address, contact telephone number and the case reference #83497 and we'll take it from there.
Thanks, Virgin Money
This bank is well let's say its not…
This bank is well let's say its not one.
Jokers.
I've never spoke to a manager.do they have any.
Yesterday promised a call back from one 2hrs they stated.message recorded by them and myself.
Nothing no call back DISGRACE.
have to speak to one as advised by customer relations.
As direct debit they cancelled without my consent.
It seems they do this to others too.this is wrong.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Dean, thanks for bringing this to our attention.
We apologise that you've been having some issues and not received a call back in the time you'd expected, but let us help with this.
Usually call backs can be within 24-48, if the incoming lines get busy, our team may need to take those calls to get the wait times down. However, when able, they will give you the call back, so keep an eye out for this.
Should you wish to log a complaint with our Customer Relations team, you can do so here: https://uk.virginmoney.com/service/complaints/
When you log a complaint with us, if there's no resolution within 5 days, we'll send you a letter to inform you that we have up to 15 days to resolve a payment complaint, and up to 56 days on non-payment complaints.
- If we breach of these timescales, you'll then have your right to take this to the Ombudsman.
- However, once your complaint is allocated to a handler, they'll contact you to confirm the complaint details to make sure we have the correct information.
You can contact our Complaints Team on 0345 266 1244, they’re available Mon - Fri between 9am - 5pm
If the Direct Debit has been cancelled, this would only be done if the details didn't match, your Bank has requested it, or the Direct Debit has reversed for 2 months in a row - However, our team will be able to see why this has been cancelled when you contact them to get to the bottom of this.
Thanks, Virgin Money
Stay away from Virgin Media
What a pain in the backside this company is, the call center is in India and its hard to have a resonable conversation. Then they open compaints as they cant follow their own processes, then they offer rates that they then cancel later down the line but dont inform you.
Just stay away and bacnk elsewhere, so much easier.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Stephen, thanks for taking the time to make us aware of this.
We're very sorry to hear you've been having trouble with your account, and when trying to get the support you've been looking for.
For us to help with your rates, we'd appreciate if you could try and give u a call again, as we'd love to help and have a look into this for you.
You can find all of our contact information here: https://uk.virginmoney.com/contact/
We hope to hear from you soon.
Thanks, Virgin Money
Easy, quick and professional.
Quick, friendly, confident and professional customer Service, unlike some banks!
Great, easy experience, I would personally recommend.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good afternoon Stuart, thanks so much for your amazing review!
We're glad to hear you've been more than satisfied since opening an account with us, as this level of service is exactly what we aim to offer all of our customers.
Your feedback means a lot to us, so again thank you for taking the time to let us know.
Thanks, Virgin Money
I was accepted and I understood the…
I was accepted and I understood the process and perks very easy application and very swift response
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi there, thanks so much for the amazing 5* review!
We're glad to hear the application process went through quick and easy for you without any issues.
If you ever need help, you know exactly where to find us.
Thanks, Virgin Money
Very swift application.
Very swift application and my request for a money transfer also happened very quickly even before my card arrived!
31 lipca 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Samantha, thanks so much for the amazing review!
We're glad to hear our Application, and money transfer process was exactly to your liking, and both were able to go through quickly.
If you ever have any questions please let us know.
Thanks, Virgin Money
This has got to be the most pathetic…
This has got to be the most pathetic company I've ever had for a bank and credit card, put in so many complaints about this pathetic company is beyond a joke. So be passed security then once in the staff ask again for another 6 security questions then because got one question with had no input like mother maiden name etc etc then because I couldn't guess one question out 12 already asked then hang up on?? No secondary question or anything what so ever? The staff are disgusting then asked to speak to a manager to put in a complaint then handed over to a manger on the woman's phone so she can hear the complaint of me talking to him on her phone? What a disgusting pathetic company the banks are so corrupt its become pathetic
17 lipca 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good morning, thanks for sharing your point of view - we're so sorry you hold this opinion of us, and have had cause to raise multiple complaints as a result.
The security of accounts is of the utmost importance to us, and if we're unable to verify your identity via that telephone route, we're unable to continue with the call - this should certainly be explained before the call is terminated. We completely understand how this can leave you feeling frustrated, however our process is that you're encouraged to give us another call to start that process again.
As you've raised a complaint on the telephone, this will be escalated to our Customer Relations team for review, and they'll be in touch in due course.
We hope this matter is resolved to your satisfaction soon.
Thanks, Virgin Money
I opened my account in 1986 with…
I opened my account in 1986 with Yorkshire Bank. I am a Yorkshire bloke and the fact that they had branches almost everywhere in the midlands and north was a rather silly sense of pride. As if it was something that connected me with home. Obviously nonsense now. Everything seemed ok for decades. My local branch closed. 10 miles away, 15 miles away, 20 miles away, to a whole day needed to go to branch. But as around ten years ago, I made it a secondary account for holidays and pension. Going to the branch seemed unnecessary.
After six years separated from my wife, we still shared the account. I talked to her one day and she said she thought the account should go over to me. She hadn't accessed it in 6 years.
I made a call to Virgin. Got cut off. Rephoned. Spoke to a guy. Explained what I wanted. He had no clue what to do. Got cut off.
Phoned back and spoke to a guy I could understand. He said my wife would need to visit a branch. I said "ok, thanks".
The next day I was going on holiday. Needed to transfer money.
I went to the app. Account was locked.
I phoned them. Explained the situation. Got cut off.
Phoned again. They said "go to a branch". I said "I'm not happy with this, I'd like to speak to a supervisor. It's a error on your side".
Got cut off.
I returned from holiday, phoned , explained. Got cut off
I phoned again .
They said there was a note on my file. "When he comes back...tell him to go to a branch"
I said that was a days travel and I'd like to speak to a supervisor, and that I did NOT want cutting off.
Got cut off.
Maybe they have very delicate connection?
In short. If you want to join this bank, you would be far better just stuffing your savings into a pillowcase.
You would earn more interest and at least your life savings would be accessible.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Mr Blockley, thanks for bringing this to our attention.
We apologise that you've been having some issues access the account, and that the calls to our team to get this sorted haven't gone straight forward with the request to go in branch and the line disconnecting, but we can help you with this.
To see what we can do, could you please email us to reviewhelper@virginmoney.com with:
Your full name
Post code
Mobile number
A summary of your query and the type of account you hold with us (please don't share specific account details)
And include the reference as #83445
We'll be able to take it from there and see what the next steps are.
Thanks, Virgin Money
Odpowiedź od Virgin Money UK
Hi Simon, thanks for going out of you way to leave us this review!
We're glad to see that everything has been professional and efficient for you, as this is the type of service we aim to provide.
Please take care, and have a great day.
Thanks, Virgin Money
Excellent choice for my buisness banking
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Ian, thanks for leaving us the 5-stars!
We're glad to see that our Business Banking has been an excellent choice for you, as this is the type of service we aim to provide.
Please take care, and have a lovely day.
Thanks, Virgin Money
Beware if you want a business credit card
Beware if you want a business credit card. After 5 years as a business banking customer, I applied for a credit card. Loads of ridiculous questions followed in emails from a never heard from before Business Banking Manager (I feel that's an unmerited title for that particular staff member ), so many that I withdrew the application. Applied somewhere else and was immediately approved for a credit card. Maybe the limit I asked for was unreasonable in Virgin's eyes (although the limit I have now with a different bank is significantly higher) but all they needed to do was to offer a lower figure . I felt the business manager was on a mission to prove herself on a level that didn't include being interested in the customer. Whatever the reasons, being quizzed in such a way after five or so years with the bank didn't cut it for me - I'm moving the account now. Oh and when I emailed that business manager to explain why I was leaving - no reply, what a surprise...
24 lipca 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good morning, thanks for sharing details of your recent experience with us - we're sorry to hear as a result of that, you've chosen to withdraw your application and move on to another provider.
We value your feedback, and this will be shared with our Business Banking team as standard. Should you wish for your details to be accompanied with that directly, please email reviewhelper@virginmoney.com with your name, address, contact telephone number and the case reference #83429 and we'll take care of that.
Thanks, Virgin Money
Amazing customer service
Amazing customer service, chuka was so helpful, they sorted everything out for me
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Fantastic to hear from you, Hannah - we love to see a 5* review drop in!
We're so pleased that Chuka was on hand to guide you through any processes, and you have some amazing feedback to share about your experience.
Have a great rest of your day.
Thanks, Virgin Money
Nightmare closing account
I had a child's savings account for my daughter and trying to close it has been a complete nightmare. They take forever to answer the phone, I was asked to write them a letter which I had to do twice. They finally wrote me a cheque but didn't verify it so the new bank wouldn't accept it. My problem couldn't be solved after a 45min call and I was told he'd email me. Two weeks later I still haven't had a response. I've just been on hold for 20mins and the line has been disconnected. Avoid at all costs!!
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Kellie, thanks for heading over to give this review.
We're really sorry to hear that the process for closing the savings account hasn't quite been as straightforward as expected.
Our team is working hard behind the scenes to answer calls as quickly as possible, and we can only apologise if the call has disconnected unexpectedly. We can assure you that this isn't the standard we aim to provide, and we'll take this into consideration when moving forward.
Should you wish to make a complaint in relation to this, you're welcome to do so. You can get the ball rolling by sending an email to customerrelations@virginmoney.com, and they'll take it from there.
You can also find more information relating to our Complaints' procedure over here: https://uk.virginmoney.com/service/complaints/
We hope this is resolved to your satisfaction soon.
Thanks, Virgin Money
If I could score a negative number I…
If I could score a negative number I would. Three days and still the admin team remains I contactable. Lovely staff Joshua, Cindy, Danny and Zainab have all escalated but no managers are available and the technical fault can only be sorted by the admin team, who is not replying to any of the Virgin Staff. Just emailed you as requested. But this is a poor service for business customers shocking. I would advice others to look elsewhere for business banking this had cost me a fortune in time.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good Afternoon Jess, thanks for you updated review.
We're so sorry the matter is ongoing, and we appreciate you sending in your details, as requested in response to your initial review on Saturday.
As advised in our email, we've escalated your case across to our Business Banking leadership team for review, alongside all of your comments, and they'll be in touch as soon as they can.
We hope this matter is resolved to your satisfaction soon.
Thanks, Virgin Money
Love the Virgin Brand Staff excellent…
Love the Virgin Brand Staff excellent services excellent actually listen. booked aqn appointment for face to face within same day for additional services i needed and not just that the services i received are the best value i have ever had.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Matt, thanks for taking time out of your day to award us with a 5* rating, backed up with your fantastic comments - we're delighted to hear from you!
It's a pleasure to have you onboard, and we're always on hand if anything else crops up.
Have a wonderful day ahead.
Thanks, Virgin Money
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