I have a 85 year old relation who rents and needs to change a standing order to a new estate agent. Doesn't do any online banking and no mobile phone. How can a standing order be set up because two c... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Behind the times, slow in responding to requests, slow systems. They need to move with the times as it is a challenge to get anything done i.e. to change an email address, takes at least 1 day (phon... Zobacz więcej
Reakcja na opinię
Slick, quick, easy transfer using a 0% offer for a credit card. The application, the updates, the document arrival, registering for the app, information within the app - easy. The only thing I found d... Zobacz więcej
Reakcja na opinię
I was very happy with the experience. The whole process was quick, straightforward and easy to understand. Everything was clearly explained, and opening the account was completed much faster than I e... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Virgin Money is the UK’s 6th largest bank and a proud member of the Virgin Group. By making banking better, we aim to deliver on our purpose of ‘Making you happier about money’, offering award-winning products and services to meet the full range of our 6.6m customers' retail and business banking needs. Our strategic ambition is to be the UK’s best digital bank.
Dane kontaktowe
Zjednoczone Królestwo
- uk.virginmoney.com
3,1
Średnia
13 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Shambles
Cant believe its not possible to switch over to new account and keep all the details of DDs SO's and payees from other existing Virgin accounts.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi there, thanks for getting in touch to share your thoughts on this topic - we get where you're coming from, and we're sorry this isn't as easy as you'd have anticipated.
We've checked in with the team, and we are able to arrange this for any Direct Debits, but when it comes to Standing Orders and payees we regret this isn't possible. We value your feedback, and we do take this into consideration for future improvements.
Thanks, Virgin Money
Not only simply computerized YES or NO…
Not only simply computerized YES or NO banking system. It is a real bank that has humanaterial communications and understanding
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Bekir, we're delighted you've stopped by to rate how you've found everything so far!
We're so pleased you've found this to be the case, and we're very happy to have you onboard!
Have a great day ahead.
Thanks, Virgin Money
Terrible service for a new account holder
Opened a second account with Virgin Money recently for a new company.
After 7 days of the account opening we were still unable to make transfers into the account, which we raised as an issue with customer support. Initial telephone support was dire as the operator seemed to have no knowledge of how to tackle the problem or even how the platform worked. After being transferred to another department and escalating it as a complaint we were told that the matter would be prioritised and we would hear back within the day.
Two days later, following further chasing, we still did not hear back from anyone and the issue was not resolved (it's not easy operating a new business when you can't pay money into the account)
Closed the account and went elsewhere. Sick to death of incompetent corporates offering inadequate service.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi there, thank you for taking the time to leave your feedback today, we really appreciate it.
We're so sorry to hear that after opening up your Business account with us you were not able to make transfers into it, and that when calling for assistance, then raising a complaint, you feel you still did not receive the support you were looking for.
We completely understand how frustrating this must have been for you, and why you feel so let down, to the point that you've now closed the account, and went elsewhere.
But again we do apologise for the inconvenience this has caused.
Thanks, Virgin Money
Want to say big thank you to lady in…
Want to say big thank you to lady in leeds town shop today helped me with bank account want her day bless her love virgin money
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Great to hear from you, Paul - thanks for stopping by!
We're over the moon you've headed this way to leave feedback for one of our colleagues in the Leeds branch, and we'll be sure to make them aware of your wonderful comments.
Have a fantastic day ahead.
Thanks, Virgin Money
I took out the Virgin credit card 5…
I took out the Virgin credit card 5 months ago, I have in touch with Virgin credit card cannot be put into my apple wallet, 4 months later and at least 8 calls and online discussions and still waiting to get this issue resolved.
Had a phone call from customer services went through all my issues, then was told to phone some number which I told them you were phoning me to I assumed to resolve this unbelievable service.
My wife has a card also and tried to get the credit amount increased due to my issues, but cannot do it as my wife needs to have had the card 6 months which she hasn’t
I cannot believe the terrible customer service with a small issue getting a card put into my Apple Pay
Haven’t used the card for a while & the reason I did as was advised by a friend and the air miles what an absolute joke Virgin are the worst experience I have ever had, should have stayed with AMEX
1 maja 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good morning Lorri, thanks for bringing this to our attention - we're sorry things haven't gone to plan with your Credit Card account, and for the frustration this has caused you.
Let me escalate this matter to our Mobile App experts to see if they can pin point the issues with Apple Pay to put things right. Please email reviewhelper@virginmoney.com with your name, address, contact number and the case reference #83579 and we'll take it from there.
Thanks, Virgin Money
No card delivered
No card delivered, was proposed to cancel the card when called to complain!!! Wow! I expected help, apology, redress but not, well you can cancel if you wish....
20 lipca 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good evening Alim, thanks for sharing your feedback with us - we're sorry things haven't gone to plan, there's been a delay with your card, and you've had cause to complain about the way this matter had been handled.
We can only apologise that you felt we've not dealt with this appropriately when you called. If you've raised a complaint over the telephone all of your points will have been relayed to our Customer Relations team for review - should you wish to add to this, you can do so by email to customerrelations@virginmoney.com.
Complaints can take up to 8 weeks to be investigated, and the team will keep you in the loop with any updates.
We hope this matter is resolved to your satisfaction soon.
Thanks, Virgin Money
Efficient Service
Very easy application system on line followed up by helpful phone calls.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good afternoon Alison, thanks for leaving such a great 5-Star review, we appreciate you taking the time to write it!
We're glad to hear that when setting up your account you found the application process easy didn't run into any problems, and that follow up calls with our Agents over the phone were helpful!
Thanks, Virgin Money
Antiqated system
Very poor service , antiquated systems, 2 days to verify a login .
Totally unacceptable , avoid at all costs !
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good Afternoon Carl, thanks for sharing your views - we're sorry to see you're feeling let down by your experience and things are taking longer than you anticipated.
We'd encourage you to share this with the team directly, in order for them to step in - at the moment we're a little unsure of which way to direct you as we're not clear on the account type based on your review.
All contact details are found here if you need them: https://uk.virginmoney.com/contact/
We hope this matter is resolved to your satisfaction soon.
Thanks, Virgin Money
Odpowiedź od Virgin Money UK
Great to hear from you, Chris - we're delighted to see a 5* rating drop in, alongside your wonderful comments!
We're so pleased that you found your experience to be great, and we're happy to have you with us.
Have a fantastic day ahead!
Thanks, Virgin Money
Worst for banking and credit cards fraudulent company
They have tricked me sign up for a credit card, did a hard search on my credit file and gave me £2400 credit limit and everything was written on contract signed by both parties but as soon as I activated card it dropped my credit card limit to £500. What a load of nonsense, take that £500 in your arse. Wasted my time, disturbed my credit file and gave a complaint number CD-0271681 which never got resolved.
I wish I have never taken their credit card, using their Virgin broadband and thinking of closing down my connection as they are liar and cheaters.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good morning Junaid, thanks for heading this way to comment on your recent experience.
We're really sorry to hear you're unhappy with the credit limit attached to your brand new Credit Card account - we totally understand how disappointing it can be when the amount offered is a lot lower than you'd have hoped for, and why this has led to you raising a complaint.
We talk a little bit more about this on our website: here:https://support.virginmoney.com/subtopic/pagecontent/article/KA-01679/
In summary, the credit limit we’ve given you is based on your personal circumstances at this time. We always look at different factors ranging from affordability, any late and/or missed payments recorded, alongside any changes to your credit score and report.
As you've advised you're unhappy with the amount, you are welcome to submit an appeal (if you've not done so already). This would have to be done in the first 14 days of the account opening, and you'd just need to let us know why you’d like to appeal, and what additional information you can provide that would support your request.
Should you wish to link in with our Credit Card team directly, you can reach them by calling 0800 011 3210, and they're around Monday - Saturday 8am-8pm, and Sunday 10am-3pm.
Complaints can take up to 8 weeks to be investigated, and if you're unhappy with our Final Response on the matter, we'll guide you on how to escalate this further to the Financial ombudsman Service for an impartial review.
We hope this matter is resolved to your satisfaction soon.
Thanks, Virgin Money
Virgin have all but stopped me from…
Virgin have all but stopped me from running my business. Their app to confirm payment has never worked and whenever they ask for verification of a payment and I can't do this they block my debit card. Over the last 8 days I have spent about 9 hours on the phone to them, over three hours on the phone today, speaking with five different agents/departments all of whom fail to solve the issue. I have raised a complaint which I want dealt with in a speedy manner . No one can solve the issue and I cannot send payments from my business. its disgraceful would most definitely not recommend.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi M Meacham, thanks for bringing this to our attention.
We apologise that you've been having some issues approving payments with your Business account, but we can help get to the bottom of this.
Could you please send us:
Your full name
Post code
Mobile number
Summery of query (please do not share specific Account details)
And include the reference #83557
To: reviewhelper@virginmoney.com
We'll then be able to get you to the right place and get to the bottom of this.
Thanks, Virgin Money
By far the worst card company iv ever…
By far the worst card company iv ever used, if I could give it no stars I would, continuously harrassed, even though payments had been sent. System errors causing my credit score to drop. Failed to reach a resolution and extremely poor customer service. If you want the worst service ever with a load of hassle this is your place. Will not be reccomending ever and cannot wait to close my account.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Emily, thanks for taking the time to provide this feedback.
We're really sorry to see that there has been repeated communications, even with payments being sent and this has led to you looking to close the account with us. It's disappointing to hear that this has happened, and we can assure that this is not the standard of service we aim to provide.
Should you wish to make a complaint in relation to this, you're welcome to do so. You can get the ball rolling by sending an email to customerrelations@virginmoney.com, and they'll take it from there.
You can also find more information relating to our Complaints' procedure over here: https://uk.virginmoney.com/service/complaints/.
Once you've raised the complaint, our expert team will investigate the situation more closely to ensure that a satisfactory resolution is met, within the expected timescales.
We hope this is all resolved for you soon.
Thanks, Virgin Money
Total joke of a bank
Total joke of a bank.
Following a complaint, they awarded compensation. They put the compensation into a savings account that we could not transfer out of. When we pointed this out to them they asked for an external sort code and account number so they could transfer the funds. We gave them the account details so they then told us that they could not do the external transfer.
Having waited another month with no response, we then raised a complaint against the complaints team. They then did nothing for days because it is just soooo difficult. They then sent an email telling us to go into a branch which is in the city centre and more than 7 miles away.
So, we called to close the account. They went through all the procedures to close the account and then told us that we could not close the account because there was approximately 20 pence of credit interest due. They told us that we would have to wait another 6 weeks for the interest to be paid and then the onus would be on us to make contact again within a set time period to close the account.
Honestly, since when can a bank make a customer wait 6 weeks to close a standard saving account for the sake of 20 pence. You are supposed to be an ONLINE bank! Just spent another hour on the phone trying to access the compensation you have supposedly paid for your previous idiotic mistakes. Why pay compensation into an account that the customer cannot access online! Just to clarify, for all other customers, if you close an online current account but leave money in an online saving account this bank has such antiquated procedures and it means you will be unable to perform an online transfer out of your savings account.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Good afternoon, thanks for heading over to give this review.
We're really sorry to hear that there has been issues when trying to access the account that received the awarded compensation. We can understand the frustration that this may cause, and we're keen to help in getting this all sorted.
So we can do this, could you please send us over an email to reviewhelper@virginmoney.com including your Full Name, Mobile Number and Post Code, with the reference of: #83551, alongside a brief outline of the exact issues you are having, and we can take it from there.
We look forward to hearing from you soon, and we can assure you that we'll do our best to support in getting this all resolved for you.
Thanks, Virgin Money
USELESS
USELESS
Tells me my address is wrong. Lived here 30 years. It is her hearing. So now blocked. Always trouble with these jokers.
Never got a call back, as promised about app not paying cheques in.
most un professional.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Malcolm, thanks for heading over to give this review.
We're really sorry to hear that the account has been blocked, and that you've had trouble with paying cheques in via the App.
We completely understand the frustration with this happening - for this one, you'll need to give our expert team a call on 0800 121 7365. They're available on Monday to Saturday from 7am to 9pm, and Sunday from 10am to 5pm.
Once you get in touch, they'll be able to take a closer look into this and support you in getting this all sorted.
We hope this is resolved for you soon.
Thanks, Virgin Money
Easy process for opening a business…
Easy process for opening a business account for our new company...
27 lipca 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Terry, thanks for giving us a shining 5-star review!
Your review has really made our day! We're pleased that you had such a great experience with us, and that you've found the application process to be easy and straightforward.
Thanks for choosing to join us!
Take care, and have a great week.
Thanks, Virgin Money
Great offer
Great offer, speedy delivery of card, easy application. Great app.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Thanks so much for your amazing review and comments Jeremy, we really appreciate it!
We're glad to hear that everything has went well, from the application to receiving the card and using the offers given with this - it's great to have you with us!
If you ever have any questions, please do let us know.
Thanks, Matthew
Easy to set up account online
Easy to set up account online. Good mobile app
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi there Roderic, thanks for leaving such a great review, we appreciate it!
We're glad to hear that when setting up your account you didn't run into any problems, and that our App is to your satisfaction
Thanks, Virgin Money
My card cloned,rang the bank,told…
My card cloned,rang the bank,told replacemet being sent.Rang again ,told attempt send was unsucessful but service staff couldnt explain why.Rang again told card sent that day,however found out following day not sent and card been restricted,not cancelled ie i hadnt rang ,card not sent.Despite fact attempted fraud,customer service asked if i wanted card sent my home address.Received letter stating VM take fraud very seriously .I asked on 2 calls why ,as i had name and phone number someone using VM logo on scam calls ,not interested.Told happened so often didnt take details,no interest any sort,which probably why happens so often,ie i can go police,we dont care
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi there, thank for taking the time to make us aware of this.
We're so sorry for the stress caused by this fraud happening to your account with us, and for the fact you feel we've not provided the support that you were hoping for, we completely understand why you feel so let down.
Just so that we can look further into this for you, could you please email reviewhelper@virginmoney.com with your name, address, contact telephone number, the type of account you hold with us and the case reference #83520 and we'll take it from there.
Thanks, Virgin Money
Terrible customer service - cannot speak to a human on the phone
Terrible customer service. Cannot not ever get through on phones via C/S line. No option just to speak to a 'human'. Says lines are always busy and to call back or go online and then hangs up. Online chat is slow and frustrating. Would be great if as a customer we could just speak to someone on the end of the phone without being hung up on. I will be using this credit card less now and cancelling at some point. Much better banks out there.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Virgin Money UK
Hi Anon, thanks for taking the time to leave your feedback.
We're very sorry to hear that when trying to contact us for support you feel like we've let you down, and that if feels difficult to get in touch.
Sometimes our call lines can be busy and this can cause it to become more difficult to get through to one of our agents, but we understand that's not at all ideal for our customers who need our help.
If you do still need our support, we do ask that you try and reach out again as we'd love the opportunity to resolve any issue you may still or will have, and can do this either over phone call or through our Live Chat feature.
We hope to hear from you when you need our help.
Thanks, Virgin Money
Odpowiedź od Virgin Money UK
Hi there Romans, thanks very much for your amazing review.
We're glad to hear that you're enjoying using your account with us, and that this has not caused you any trouble.
Thanks, Virgin Money
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.