Scan.com UK Recenzje 3929

Easy to book, quick, was in and out and got the result within days

Poor communication

Thanks for your response however I have already completed some detailed feedback so maybe another communication issue you can explore

Very efficient and friendly. Missed a star as it wasn't clear from the initial visit to the website that although you might select a date and time this won't always be possible. Very pleased I used the service.

Paid for a private scan while waiting for NHS. I was very unhappy with the experience. They said they couldn't see anything of concern on the scan. I have since had the NHS scan which has confirmed I need a knee replacement. Not to be trusted. Waiting for MRI images to be sent which can take over 2 weeks. I would expect better for £370.

Being faced with a 12 to 14 week wait for a scan, for my own peace of mind I decided to have it done privately. Scan.com were very accommodating. Within the space of seven days I had the initial consultation and the ultrasound scan. The consultant radiologist reasssured me and advised her findings at the end of the scan. Within 48 hours I received a written confirmation. The whole process was very efficient.

Quick and easy to book. Good price. Fast results. Had one follow-up query, which was answered within 24hours. Second time using. No complaints.

Getting the scan was relatively straight forward. However the signage of the venue was very unclear and sat waiting for ages upstairs instead of down stairs. Then called company to chase up why I was waiting and found you need to check in with BUPA and not follow the signage to the scan department upstairs. Because I was ‘late’ the pelvic scan was done abdominally and rushed. Radiographer was brisk. For expediency worthwhile paying but experience with that scan provider was not great. Got follow up phone call with doctor about results which was helpful. However nothing sent to my regular GP.

We are currently part way through a process of getting a knee x-ray via Scan. So far we are not particularly impressed; I hope it improves.
We paid our £200 for the scan and consultation last Saturday and all we’ve received was an email some days later saying we will be contacted within 7 days. It makes you wonder what’s going on behind the scenes and what’s happened to my £200. We used this approach due to NHS anticipated delays but I’m not sure it was a good move.

Friendly, professional and competent people. Very fast reporting

Had to wait over 3 days for the results and even then had to chase- 2 emails and a phone call. VERY disappointing. Will not use again or recommend to anybody.

Fantastic and timely service

From the moment it was booked the problems began. Lack of proper timely communication. Lack of communication with their admin to clinicians to scanning sites. They couldn’t receive my emails with attachments - eventually said they received but it never got passed onto the radiologist so they couldn’t use it for comparison to a previous scan (which they told me they would do!). Brief report and far less informative than a previous scan which didn’t involve contrast. Information in the report not aligning with previous measurements - quite frankly impossible results. The whole way through I’ve felt not listened to, I’ve felt like a nuisance to them, I’ve been working like as if I work for them! Back n fourth phone calls and texts to the ‘customer service’ trying to explain the issues. It was frustrating, baffling, time-consuming and stressful. I still am awaiting a response regarding a complaint with my report or lack of. Oh and that can take up to 14 working days for a response. Mostly generic responses never actually answering your queries. I’ve asked for a Manager or someone senior many times but no reply regarding those requests.
If you want an actual report and images then book with another company.
They will ask for £150 for a super report, and will only send scan images to a clinician if requested. You cannot see anything. Even though you’ve paid and it’s your body.
You’ve been warned. Not what you expect when paying a lot of money.

Consultant did not interpret the mri correctly

Excellent service from start to finish. Friendly but professional staff. Written report received within 2 days and images shortly after. Could not fault it in any way.

Quick service, polite staff - generally very satisfied.
Not cheap!

Bit disappointed I could not get booking on the day and time as shown on website at time of booking.
Then had to wait a further few days, for a telephone call to confirm a different appointment, having sent an e mail prior to ask if they had any appointments available.
Then the appointment was moved back to later in the day.
So all in all a bit frustrating yo say the least.

Scan was well done professional and little waiting time.

Absolutely fantastic service, especially when feeling not too good. So good to talk to clinician pre and after MRIs. All very efficient, from start to finish. Would recommend anyone to use it

Excellent communication. Spotless premises. Courteous staff.

If like me you do not get the 5 star service enjoyed by others here, be aware you are on your own as follows:
Their website requires you to book a time and date, then make a payment.
This is the first deceit, the time and date are not of your choosing, rather an unconfirmed request.
When you make the payment you will see a Booking Complete confirmation with a note that says:
"Any questions? We're only a phone call away. Our friendly experts are here to help 9am-5.50pm, Monday-Friday. Our number is 01277 568659"
This is a lie.
There are no 'friendly experts', it's an outsourced call centre who tell you "I'll send them a message marked urgent".
In my case on the requested day of the scan I received a email stating with best wishes "Please do not attend your requested appointment ... someone will call you.
This is a lie, no one will call.
And the reason for this I find, not from Scan.com, but the reception at the place you booked, is your requested MRI scan has never been arranged.
I will say that a day or two after they have your money a bloke does call, but on a number you can't call back. But that's because they have to have a recognised qualified profession e.g. osteopath, to be able to issue a referral to the scanning clinic of your choice. Who this guy was and what his qualifications are, I have no idea, but he did suggest the pain experienced may come from a different part of the body than the one it was being felt in, just by asking you on the phone to stand up straight and then bend over and tell him it didn't change anything.

So the only real means you have to contact them directly is by email ... and good luck with that. They have your money and you have nothing. So move fast and contact your bank.
Back where I come from we call this a 5 star scam, but like shoplifting, nothing will be done about it, you're on your own and up the creek.