Professional and courteous. I have mobility issue due to injury. I requested for a wheelchair from the entrance,and the MRI Technician kindly wheeled me into the MRI unit. The MRI procedure took aroun... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Not entirely scans fault but this was not even close to as fast as advertised. 1 week delay until appointment because site messed up, now it's been nearly 2 weeks for results... with the best will... Zobacz więcej
Reakcja na opinię
The team at Taunton were extremely kind and patient with me when I had the MRI as I suffer with claustrophobia. The Doctor with Scan com who I also spoke with before and after the MRI was extremely e... Zobacz więcej
Reakcja na opinię
Booked online, recieved a call from a clinician the next day. Appt was 1 week from date of booking and results received in 2 days. Excellent service and gave me piece of mind whilst waiting for NHS in... Zobacz więcej
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Informacje dotyczące firmy
Informacje o Scan.com UK
Napisane przez firmę
Scan.com is the UK's leading provider of private diagnostic scans, partnered with over 150 scanning centres nationwide. Search for MRI, CT and ultrasound scans, and book online in minutes. With fast referrals, quick digital results, and dedicated support from our clinical team, we'll help you get the answers you need when they matter most.
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- uk.scan.com
4,4
Doskonała
4 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Zero stars if possible
Zero stars if possible. A month after buying I still don't have an appointment. Firstly charged me and extra £80 and then weeks later invoiced me for another £120. Complaint made and still no response, no appointment and no refund. Purchased Jan 31
31 stycznia 2026
Opinia niezależna
Odpowiedź od Scan.com UK
Thank you for taking the time to leave a review.
We can see that you submitted a formal complaint on 26th February, and this is currently being reviewed by our Complaints Team. As outlined in our complaints process, we aim to provide a full written response within 14 working days.
We understand that raising a complaint can be frustrating, and we want to reassure you that your concerns are being taken seriously. Our Complaints Team has also been made aware of your review and will be in touch as soon as possible with an update.
Thank you for your patience while we complete our investigation.
Best Wishes,
Scan.com Team
I had a private MRI done of hip and…
I had a private MRI done of hip and knee. Knee report was what I expected it to show but the hip was a whole other story. The report starts by saying that the scan was degraded by significant artifact…. I never moved a muscle! It said they could see a prior total hip replacement, which is shocking as I only had a partial replacement. It said femur was intact, but a recent X-ray showed I had an avulsion fracture of the trochanter with a large bone fragment floating. I called to question these findings and to request that a repeat scan be performed. It’s been 2 weeks and all I’ve gotten is the run around. Scan.com says it’s the imaging center that read it, the imaging center says that they only do the scan and that scan.com is the one that read it. I’ve sent several emails and all I have gotten for the past week is silence! They took the money from my account fast enough though. Paying £500+ for a useless scan has really hurt me. I was just trying to get this done without waiting for NHS appt so my surgeon can plan how to help me. I’m 81 and in severe pain.
March 13 2026 still waiting for them to contact me. I have gotten a few more emails but nothing addressing the issues. They did thank me for posting a review, and asked me to evaluate my experience with customer service follow up. Guess what score I gave them??!!
As for not being able to find any emails from me…. The person responding to me is KELLEN MANNIX
17 lutego 2026
Odpowiedź od Scan.com UK
Thank you very much for taking the time to share your experience.
We’ve reviewed your order reference and would like to provide some clarification. The artefact noted on your scan was not caused by movement. In cases where a patient has a joint replacement, the presence of metal can create distortion on imaging, which can make certain areas more difficult to assess clearly.
We can see that a MARS (Metal Artefact Reduction Sequence) protocol was used to minimise this as much as possible. While this technique reduces distortion, but it cannot completely eliminate it.
Upon review, the term “femur” does not appear in your hip report.
Regarding your correspondence, we have carefully checked our system but have not been able to locate any emails from you. To make this easier, our Patient Services Team will reach out to you directly so you can reply to them and we can assist you further.
Thank you again for raising this, and we look forward to resolving any remaining concerns with you directly.
Best Wishes,
Scan.com Team
Edit: We have responded to your concerns via scan.com, we do not have a staff member named KELLEN MANNIX.
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Whole process good and speedy
23 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Extremely Satisfied Customer
Very quick and efficient service. Received my scan results back in just over 24 hours. The results were easy to understand.Overall, extremely satisfied customer.
24 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback!
Best wishes,
Scan.com Team
Easy booking excellent service
Easy booking.
Good appointment, staff were helpful and managed to get my husband who has dementia without any fuss into the scanner . Treating us with courtesy and respect. Overall well managed
24 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Very quick and professional
Very quick and professional, still confused at results. Should speak in plain language
26 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback!
Best wishes,
Scan.com Team
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback!
Best wishes,
Scan.com Team
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback!
Best wishes,
Scan.com Team
I did not have to wait long to get my…
I did not have to wait long to get my appointment for the MRI, I got my appointment the next day. The staff at the MRI scan location are very good.
23 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Called same day
Called same day, given very helpful information and advice by clinician. Prompt call day after scan with results
26 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Fast service quick results no waiting on NHS
Quick , good choice of body parts to have scanned, results within days. No waiting for NHS to get an appointment.
23 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Very efficient and the whole process…
Very efficient and the whole process was handled with care and kindness
26 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Very friendly and professional service
Very friendly and professional service. All results discussed as proposed and all results received by email. Excellent
26 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Great location friendly staff and…
Great location friendly staff and explain everything perfectly and also double check before your scan you have understood everything and your happy to proceed
22 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback!
Best wishes,
Scan.com Team
Always replied promptly to any queries…
Always replied promptly to any queries in a friendly and courteous fashion. Felt I could totally trust them to live up to my expectations.
25 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback!
Best wishes,
Scan.com Team
Very quick service from booking the scan to receiving the results.
Very quick service, results given after a couple of days. All staff were efficient and professional.
23 lutego 2026
Odpowiedź od Scan.com UK
Thank you so much for taking the time to leave us a review; we really value your feedback! We're so happy to hear that you had such a positive experience!
Best wishes,
Scan.com Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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