uk.ozerty.com Recenzje 

I made a purchase for £3.45 about two weeks ago, and the reason I chose to buy from this company was because the item was advertised with free delivery. However, two days later I noticed an unexpected charge of £13.95 on my account. I did not authorise this payment, and at no point during the checkout process was there any indication that I would be charged this extra amount.

I contacted the company to cancel my order, but they told me they were unable to do so and advised me to wait until the item arrived and then return it. Once the item arrived, I was informed that I could return it, but the return cost would be £15.

I’m genuinely surprised the company is still in business , especially given the number of negative reviews on Trustpilot. I really regret not checking the reviews before making the purchase.

I placed an online order from these scumbags for 3 identical items and paid for all 3 items at the same time under ONE order number.

The company stated the order was being sent free of delivery charges. However on my order confirmation email, a 'services' charge of £15.94 had been applied. I immediately asked for the order to be cancelled as things seemed suss at this point; this request was declined as it was alleged that the despatch process had already commenced, even though I received a message sone days later to say my order was being despatched then and I didn't receive anything for some weeks.

When I queried the 'services' charge, it was argued that this was an 'eco' charge for orders less than £20, but my order totalled more than £20! What they had done was split my order into 2 packages, so they could justify the 'eco' charge for one package. However no 'eco' charge was displayed anywhere on the payment page. On my bank statement, the order was split into 2 payments to make it appear that 2 separate orders had been placed. Thereafter the bank advised me that the company had also set up monthly recurring subsciption payments without my knowledge or consent.

1 star is even way too much for the experience I am having with this company.
KEEP WELL CLEAR OF THEM.
I followed up as suggested and got ABSOLUTELY NOWHERE in getting a reasonable response to my dissatisfaction.

Shoddy goods and £13.95 taken on top of payment two days later. Have cancelled my card with bank and advise you to do same. Beware.

Ordered some items to the value of £21.98 and paid for on 24nd Oct. On 27th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further money if they desire. There was no mention of a minimum spend for free postage until the items were ordered. In the subsequent order confirmation email at the very bottom it mentions an 'eco-charge' of £13.95 for spends under £20. A-holes. This is a banking loophole that needs to be closed. Block or cancel your cards to prevent further unauthorized charges.

Oh my goodness, I wish I had read these reviews first I too have been scammed.Placed order for £15.98 and then the following day they took another unauthorised payment for £13.96 and they say its an eco charge.My order confirmatuon clearly says free delivery, I would have never agreed to this. They have clearly stored my full credit card details, so I will now have to cancel my credit card. Please dont buy from this company and get scammed like me and so msny others.

DO NOT USE.
Small first time purchase made £1.99 added as ‘insurance’ which I accepted a further payment of £13.95 went out a few days later which when queried was told it is an ‘eco charge’ to encourage larger/multiple item orders

Don't take my word for it, read the reviews. I paid,as did others for the items I ordered only to find an additional £13.95 taken from my credit card. I wanted to return the goods and have a refund but would have to send them to China and pay at least £15 postage - don't send things back to the address they came from or you'll lose everything

Beware, these people are scammers. The products I bought were rubbish with obviously false reviews. Then they took £30 off my credit card without permission - they claim I didn't untick a box. Now I will have to change my credit card details before they take more money.

Update 10/12/2025
They still haven't returned the money after promising to do so over a month ago. They said they were having technical issues - that old story.

Ordered some items to the value of £10.98 and paid for on 22nd Oct. On 24th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further money if they desire. There was no mention of a minimum spend for free postage until the items were ordered. In the subsequent order confirmation email at the very bottom it mentions an 'eco-charge' of £13.95 for spends under £20. A-holes. This is a banking loophole that needs to be closed. Block or cancel your cards to prevent further unauthorized charges.

Eco charge of £13.95 taken from my bank account, two days after the original payment. If you have ordered from this company, get in touch with your bank and block them from taking further payments. They had set up a subscription on my account so can take more payments any time.

DO NOT PURCHASE FROM THIS WEBSITE I REPEAT DO NOT PURCHASE. I was suppose to purchase 1 small item they charged me 3 times separately in total and one of them without my knowledge until a couple days later I had a random notification saying I was charged £13 I asked them what it was they came up with the excuse it’s for the eco charge. The item also came 2 weeks later when it was specifically meant to be 5-7 days and their return is back to china purposely so you’d get told you’ll have to pay excessive shipping fees so you have no choice but to keep the item. WORST COMPANY I HAVE EVER DEALT WITH if I could give a -1 star I would.

Take a moment to read the reviews. Stopped me falling for this scam.

THIS COMPANY OZERTY . HAD ADS ON AMAZON AND LOTS OF OTHERs ON LINE one got to be sure am not sure cannot say for sure you something for 8 pounds and end up paying 33 pounds am going to contact company to make sure want to make contact with this company contact customers services at amazon they will be remove amazon are very helpful CONTACT AMAZON AND GET THEM REMOVE THEY WILL REMOVE EVERY CUSTOMERS DO IT PLEASE

I wish I had read these reviews before I went to this website.
Don’t go anywhere near this site absolute misleading and false advertising.
They charge you an eco delivery charge without you authorising it.
I had to cancel my card with my bank because ozerty said it was a legitimate charge. I told them the product costs £5 and you’ve advertised free delivery, so then why would I pay £13.95 for an eco delivery charge that’s just plain daylight robbery.
Please stay away from this dodgy company and tell your contacts as well, hopefully they’ll go bankrupt soon.

This website is a OZERTY SCAM . HIDDEN authorised ‘GREEN CHARGE’ WHICH YOUR BANK GETS CHARGED 3 DAYS AFTER PURCHASE!!!! THEIR CUSTOMER SUPPORT states charge is in closed screen. THAT I APPROVED IT. Hidden in T & C.
They retain the bank card details . CAN TAKE UNNAUTHORISED PAYMEVTS ANY TIME THEY PUSH THE BUTTON .

I said I wanted to cancel or refund as a RIPP OFF SCAM !!! Ozerty said already tracking ..googled as UK Co ITS NOT posts out of Florida USA.
JUST REGISTETED IN UK
My purchase £17 hidden fee £7 .
I read reviews of lady who said she was charged 3 months later ! Really desperate as bought a fridge nothing arrived . PAYMENTS TAKEN OUT . I I don’t know why I did not check TRUST PILOT reviews first !!! It came up in algorithms searching a knee pillow .
OZERTY IS A SCAM RIPP OFF.
I cancelled my bank card and got a new one as I don’t trust Ozerty.
Rigging website to charge 3 days later? Unauthorised bank payment . It’s FRAUD .
OZERTY SCAM FRAUD RIPP OFF ON VULNERABLE OLD PEOPLE . Should be stopped . It’s not sending out OF UK. China .
OZERTY FRAUD SCAM RIPP OFF

FREEZE IMMEDIATELY THEN CANCEL YOUR BANK CARD USED WITH OZERTY , they use the bank details randomly later for UNNAUTHORISED PAYMENT WITHDRAWAL!!!! MY CARD WAS NEW BUT AS I DO Not TRUST THEM. CANCELLER BANK CARD . READ THIS REVIEW THREAD . FRAUD SCAM RIP OFF . Do not know if will get item . They start tracking immediately to con you, then 3 days later the Hidden ‘ECO’ PAYMENT IS WITHDRAWN .BANK CARS ,FRAUD
I received the parcel , 10 days ( China ?) company REG in USA . Uk domain . All false .
It is fake memory foam , knee cushion . Not firm brand . Paid £25 ! Including fraud hidden t & C eco payment 3 days later. Fake goods fraud payments . Website reg in UK USA . Very dodgy . Just want your bank card details .

Scammers, same happened to me took 29.99 from my account when I had not ordered anything, I did order from them months ago and they added an environmental charge so they had card details. Currently trying to get a refund.

Small item purchased and hit with a hidden 'green' fee then signed up to a monthly standing order presumeably hidden withing a lengthy 'terms and conditions'
THIS SITE IS FRAUDULENT DO NOT PURCHASE FROM THEM

They took 2no amounts out of my account and said the 2nd one was an eco charge. When I rang my bank, it was set up as a direct debit. Do not purchase anything from this company

Worst company ever
Do not buy from this company
They are a massive scam.
After I bought the shoes, they tried to subscribe me to their company, trying to take monthly payments for no reason. Fortunately I had no money in my account so the amount didn’t go through.
I contacted my bank and they blocked them.
Quality of the shoe was a joke.