uk.ozerty.com Recenzje 

357
•
Wynik TrustScore: 1 na 5

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Oceniono na 1 z 5

I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign y... Zobacz więcej

Oceniono na 1 z 5

Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently... Zobacz więcej

Oceniono na 1 z 5

I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30... Zobacz więcej

Oceniono na 1 z 5

Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away wi... Zobacz więcej


Dane kontaktowe

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Bardzo słaba

Wynik TrustScore: 1 na 5

357 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 44% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Wszystkie recenzje

(357)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 46

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Oceniono na 1 z 5

Everything about the company is wrong!

Everything about the company is wrong!

You customers in the UK are being treated badly by OZERTY as we are in Australia and every where else in the world. The FlexPay is a cheating scheme as is the monthly subscription that customers don't realise is happening until it is too late.

Check your emails from OZERTY very carefully and unsubscribe as soon as you can and don't believe their sugary, sweet "sorry " emails when you complain. They are only sorry that some of us figured them out!!

Keep spreading the word about OZERTY in the UK and I will do the same in Australia

23 września 2026
Opinia niezależna
Oceniono na 1 z 5

Hidden charges, scammers.

I purchased a small item from them for £9. I noticed later that week that they had charged me an additional £13.50 which they said was for a "subscription". Upon reading the website again, they sign you up for a website subscription and then begin charging you with very little indication. I managed to cancel it but now I have a redundant amount of "store credit" with them. The item did arrive eventually.

1 października 2026
Opinia niezależna
Oceniono na 1 z 5

Hi everyone do not order from this…

Hi everyone do not order from this company. They gave me half of my order & because I emailed them politely that I would like the rest of my order they blocked me. I've just rang up my bank apparently they have heard of this company before. I thank the reviews on trustpilot warning people about them taking money out out of bank account without permission they are now blocked by my bank. Many thanks guys

14 września 2026
Opinia niezależna
Oceniono na 1 z 5

I would prefer not to grant any star…

I would prefer not to grant any star but not an option.
Avoid this company they charge a hidden fee which was not explained .I wrote several emails and each time they promised to refund my payment This NEVER happened
I gave up
Be aware they are not trustworthy

21 września 2025
Opinia niezależna
Oceniono na 1 z 5

One star too generous

I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30 pm for a quote unquote service that you didn't even realise you were being signed up for. Avoid at all costs.

21 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Scammed

Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away with this – merely platitudes sent as a response to comments with no action really being taken. I’m surprised there is no legislation in place to stop what is clearly dishonest, if not criminal, activity in the first place.

29 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

DO NOT USE.

DO NOT USE.

Bought something for £10, charged me £13.95 after without telling me I would be, then auto enrolled me on a subscription which they also do not tell you, and charged me a subsequent £30.

Biggest scam I have seen recently, I wish I’d have looked at reviews first, honestly DO NOT use this absolute joke of a company. I don’t know how they are still active.

13 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

ABSOLUTE SCAM!!!

ABSOLUTE SCAM!!!! AVOID THIS COMPANY AT ALL COSTS. They will make products seem so reasonably priced until they start taking multiple payments from your bank account without realising. When you contact customer service they then say “no no the money has been taken and applied to your OZERTY account funds” how about no!!!! I don’t want my money being taken without consent and stored into my silly account on this silly website. Absolute scammers. If you have ordered on this website, remove your money from your bank account, contact the bank and report it and have them blocked because all they do is keep taking and taking small amounts hoping that you will not realise and then using the safety net of “no it has all been added to your account wallet, for future purchases as per our terms and conditions” to get around it. Disgusting company and disgusting customer service. I hope to see you shut down.

27 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

This company after 1 purchase kept…

This company after 1 purchase kept taking cash with out our knowledge

10 lipca 2026
Opinia niezależna
Logo uk.ozerty.com

Odpowiedź od uk.ozerty.com

Hello Nick,

We're sorry to read this, and we'd like to clarify, as no amount is ever charged without your agreement.

Ozerty applies a minimum order value of £20. For orders below this threshold, we offer two options: place a second order within 24 hours (shipped in the same parcel), or use Flexpay.
Flexpay is not a fee: the amount is credited in full to your Ozerty Wallet, available at any time, with no expiry, and usable on your future purchases. When Flexpay applies, this amount is charged 48 hours after the order.
If you were also charged a subscription fee, this corresponds to our VIP membership, offered as an option at checkout. It gives access to store credit each cycle, member-only promotions and priority customer service. The first payment is only taken 28 days after the order, at the end of the free trial period, and it can be cancelled at any time from your customer account.

Both of these are presented at every stage of the purchase journey, on the product page, in the basket, before and during the payment page, as well as in our Terms and Conditions and Payment Conditions, available on the site at all times. A dedicated window also requires explicit acceptance before the order is confirmed.

That said, your satisfaction is our priority. Please write to us with your order number and we will review your account in detail, cancel any subscription and refund the amounts concerned.
We remain at your full disposal.

The Ozerty Team

Oceniono na 1 z 5

Stay away

Stay away - total fraud website. I bought a small item for GBP 7.49 pounds and the next day they took GBP 13.95 pounds for no reason. I wrote to their customer service and no response so far! Total fraud!

9 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

I begrudge even giving one star

I begrudge even giving one star. AVOID this company at all costs. You will see the numerous reviews showing just what this company is about. I ordered an item that was 'Delivered to a neighbour'. What neighbour? As they apparently could not find my address. I was told their customer service team that i will have to go and find it myself. I am a 85 year old man with mobility issues and do not have a clue where to find this 'Neighbour'. Disgraceful service. I would be very happy to see this incompetent company go down or receive a huge fine!

2 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Item hasn’t arrived

Item hasn’t arrived. Customer service is evasive. They tell me to speak to the courier but they don’t give me the name or contact details of the courier. They are giving me the runaround and I doubt my item will ever arrive.

16 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Stay away

Stay away. Hidden fees and a recurring subscription when you place an order. Knew there was something fishy when I went to check out and they kept adding fees, insurance, delivery etc while the payment was already processed. Tried to cancel it immediately but payment was taken. Cancelled my card as I've only just read the reviews after this experience. Recieved confirmation email that states ive signed up to the NO LIMIT subscription which will take a direct debit from your account every 4 months. I can assure this is nowhere to be seen in any part of the transaction. Blatant theft.

15 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

OZERTY UK don't be fooled its Chinese

OZERTY UK don't be fooled its Chinese, I ordered an item and was charge an extra £1.99 fee for insurance I did not ask for or want. Tries to cancel but said I couldn't even though order had not been dispatched. Wanted to return item for a refund told to return to China at my cost of approx £15 !! to get a refund of £6 !!!!! Take my advice and shop elsewhere. RIP OFF COMPANY see all the other reviews.

1 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Harassing

Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for credit card details instead. Having read other reviews - looked like I dodged a bullet.

18 marca 2026
Opinia niezależna
Oceniono na 1 z 5

2 smart watches purchased

I purchased 2 smart watches. There were no user guide instructions. Neither connect to mobile phones. We tried 2 different mobile. They are totally useless. My advice - don't purchase anything from Ozerty

1 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Warning!!!

I made a purchase online and immediately after paying my bank called me. Was informed that this company take unauthorised payments from your account for a subscription that you never signed up for. They are also linked to another company who do the same , forgot the name. Fortunately payment did not go through and both companies are now blocked.

28 lutego 2026
Opinia niezależna

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