I’ve had an excellent experience with UGP over the years. The staff are always friendly, professional, and genuinely helpful, and their rates have consistently been the most competitive I’ve found. I’... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ours was a fast and easy transfer with real people on customer service. Not chatbots or push buttons with multiple options, so a real change and real customer service. The online portal was clear and... Zobacz więcej
Reakcja na opinię
I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.... Zobacz więcej
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... Zobacz więcej
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Informacje dotyczące firmy
O UGP - United Gas & Power
Napisane przez firmę
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Napisane przez firmę
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Dane kontaktowe
Guiseley, LS20 8AH, Leeds, Zjednoczone Królestwo
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,8
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od UGP - United Gas & Power
Thank you for your lovely feedback! We’re really pleased to hear that our team were polite, knowledgeable, and went the extra mile to assist you. Providing helpful, attentive service is something we take great pride in.
We appreciate you taking the time to leave a review.
✨ The UGP Team
poor experience
poor experience,
surely they should agree rate before sending ducu sign. however this didnt happen and rate very last page small written. when we ask why they keep saying you sign document. cowboy style
16 stycznia 2026
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Hi Suleyman,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
Based on your reviews in general, it does seem that you have had a number of issues relating to energy supply with a number of suppliers in the past and we are sorry to hear this is again the case.
In terms of the contract issued via the broker, the DocuSign contained two pages — one confirming the site details and the other clearly setting out the agreed unit rates and charges. This was sent for review and signed electronically.
If this contradicted rates previously discussed with your broker and you feel like you have been misold we would like more information on that.
That said, we absolutely understand that the unit rate is the most important part of the decision, and this should always be clearly highlighted and understood before any contract is signed.
If this wasn’t communicated clearly or confidently at the time, we regret that and will take this on board.
We’d welcome the opportunity to review this with you directly and address any outstanding concerns. I know our customer service manager has been in contact with you on this. If you would like to discuss this further feel free to get in touch.
Fantastic experience signing up to UGP
Fantastic experience signing up to UGP. Stress free as a business owner, a smooth change of supplier.
1 stycznia 2026
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for your great feedback! We’re delighted to hear that signing up to UGP was a smooth and stress-free experience. Making the change of supplier simple for business owners is exactly what we aim for.
We really appreciate you choosing UGP and look forward to supporting you going forward.
✨ The UGP Team
Had a very positive experience with…
Had a very positive experience with UGP.
From the outset, communication was clear, responsive, and professional. Aakash, our main contact was particularly helpful, he took the time to explain everything clearly, answered all our questions promptly and made the whole process straightforward.
The service provided was efficient and well managed and felt supported throughout. Its refreshing to work with an energy company that is transparent and easy to deal with.
Would happily recommend UGP to others
7 stycznia 2026
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that your experience with UGP has been so positive and that the communication throughout was clear, responsive, and professional.
It’s great to know that Aakash was able to explain everything clearly, answer your questions promptly, and make the process straightforward. Providing a transparent, well-managed service where customers feel supported is exactly what we aim for, so it’s fantastic to hear this came across.
Thank you again for your recommendation — it’s very much appreciated.
✨ The UGP Team
Brilliant Customer Service
Ever since we joined UGP the customer service has always been brilliant which was very important to us. We had always struggled with other utility companies prior to this but since we have been dealing with our dedicated account manager, Thomas Knapp, we have had no issues and everything has been dealt with efficiently and he couldn't be more helpful. Couldn't recommend this company enough for great pricing and customer service.
23 grudnia 2025
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that the level of customer service has made such a difference for you and that your experience with UGP has been smooth and hassle-free.
Thomas Knapp will be really pleased to hear your kind words — having a dedicated account manager who can deal with everything efficiently is exactly the experience we aim to provide. We’re also glad to know our pricing and service continue to meet your expectations.
Thank you again for the recommendation and for choosing UGP.
✨ The UGP Team
Reece, got it done!
Reece, as always, was helpful, got the job done and sorted all the background work.
We have spent a lot of time going around in circles iwth energy consultats, but Reece is clear, to the point and saves all the "messing about".
Assisted with contract overlap and new account issue well. *****
11 listopada 2025
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for the fantastic feedback! We’re really pleased to hear that Reece was able to cut through the noise, handle the background work, and get everything sorted efficiently. It’s great to know his clear and straightforward approach made a real difference, especially after dealing with challenges elsewhere.
We’ll be sure to share your kind words with Reece, and we truly appreciate your continued trust in UGP.
✨ The UGP Team
Great Serice from UGP
Reece from UGP has always been in regular contact with me and was helpful in making the move to UGP run smoothly but also in helping to advise on and resolve issues with our previous suppliers too.
16 grudnia 2025
Odpowiedź od UGP - United Gas & Power
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that Reece has been helpful and kept in regular contact throughout your move to UGP, as well as supporting you with issues involving your previous supplier.
We’ll be sure to pass your kind feedback on to Reece, and we appreciate you choosing UGP.
✨ The UGP Team
Good price. Easy to communicate with.
Good price. Easy to communicate with.
Hassle free switch
18 grudnia 2025
Odpowiedź od UGP - United Gas & Power
Thank you for your review! We’re pleased to hear you found our pricing competitive and the switch hassle-free. Clear, easy communication is something we really value, so it’s great to know that came across.
We appreciate your feedback and look forward to supporting you going forward.
✨ The UGP Team
Very Supportive Account Manager
Having dealt with many utility companies across multiple sites, I can safely say the experience with Reece/UGP generally is one of the most supportive, responsive and personable. Thanks to the amazing customer care from our account manager Reece, all problems feel solvable and shared. He's the first to pick up the phone when issues arise, and works with the rest of the UGP team to get the best results!
14 września 2025
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that your experience with UGP — and Reece in particular — has been so positive. Providing supportive, responsive and personable service is exactly what we aim for, especially when managing multiple sites and complex situations.
We’ll be sure to pass your kind words on to Reece, who will be delighted to know his approach has made issues feel shared and manageable. Thanks again for your trust in UGP.
✨ The UGP Team
11/10
Reece has helped us with some complex issues over the past year and it's been so so helpful to have easy contactable support on hand. Thanks!
17 grudnia 2025
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for the fantastic 11/10 review! We’re really pleased to hear that Reece has been able to support you through some complex issues and that having easy, direct contact has made such a difference. We’ll be sure to pass on your thanks to him.
✨ The UGP Team
Change of energy suppliers
They took care of all the transfers, and the process was very smooth.
16 grudnia 2025
Odpowiedź od UGP - United Gas & Power
Thank you for your review. We’re really pleased to hear that the transfer process was smooth and taken care of for you. Making the switch as simple and stress-free as possible is always our aim.
✨ The UGP Team
Great communication link with Thomas
Great communication link with Thomas. The transition process has been easy to date.
16 grudnia 2025
Odpowiedź od UGP - United Gas & Power
Thank you for your review. We’re pleased to hear that communication with Thomas has been clear and that the transition process has been straightforward so far. We’ll be sure to pass on your feedback to him. Thanks again for choosing UGP.
Prompt,efficient and friendly service
Prompt,efficient and friendly service. Having a dedicated Account Manager means knowing who you will de dealing with.
16 grudnia 2025
Odpowiedź od UGP - United Gas & Power
Thank you for your kind feedback. We’re pleased to hear you found our service prompt, efficient and friendly, and that having a dedicated Account Manager has made the process straightforward. We really appreciate you taking the time to share your experience and look forward to supporting you going forward.
✨ The UGP Team
Odpowiedź od UGP - United Gas & Power
Thank you for taking the time to share your feedback. We’re really pleased to hear you appreciated the personal attention, patience, and care from the team. Providing a thoughtful and supportive service is very important to us. Thanks again for choosing UGP.
Just switched to United Gas and Power
Just switched to United Gas and Power, they gave us a very competitive price and the switch over was effortless.
8 grudnia 2025
Odpowiedź od UGP - United Gas & Power
Thank you for your great review! We're pleased to hear you secured a very competitive price and that the switch to UGP was effortless. Making the process simple and hassle-free is exactly what we aim for. Thanks again for choosing United Gas & Power — we’re glad to have you on board.
A superb and trouble free service
A superb and trouble free service
Brad managed to deliver on our request and reduce our potential utility expenditure significantly
The whole process has been dealt with professionally, courteously and with a positive approach to meet our requested timescales.
Sophie then took up the baton and with the same professionalism a brought everything to a more than satisfactory conclusion.
Thank you both for exemplary service
3 grudnia 2025
Odpowiedź od UGP - United Gas & Power
Thank you so much for taking the time to share your feedback. We're delighted to hear that Brad was able to secure significant savings for your business and that the process was handled professionally and efficiently throughout.
It’s also great to know that Sophie continued this level of service and brought everything to a smooth and satisfactory conclusion. We truly appreciate your kind words and will make sure both Brad and Sophie receive your praise.
Thank you again for choosing UGP — we're always here if you need anything!
Everyone that I spoken to have been…
Everyone that I spoken to have been really helpful and solved all my questions. The transfer over was seemless.
24 listopada 2025
Odpowiedź od UGP - United Gas & Power
Thank you for your wonderful feedback! We're so pleased to hear that our team were able to help with all your questions and that your transfer over to UGP was seamless.
If you ever need anything, we’re always here to support you. Thanks for choosing UGP!
Odpowiedź od UGP - United Gas & Power
Thank you for your review! We're delighted to hear that your energy contract transition was smooth and straightforward. If you ever need anything in the future, our team is always here to help.
Thanks for choosing UGP!
Herbie was very helpful and advised me…
Herbie was very helpful and advised me on the market and helped us navigate a new contract for the office. Thanks again
28 listopada 2025
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for your feedback! We're really pleased to hear that Herbie was able to support you with clear market advice and guide you through securing a new contract for your office. We appreciate you taking the time to share your experience, and we're always here if you need any further assistance.
Thanks again from all of us at UGP!
Very helpful and responsive
Very helpful and responsive. Also usually the best pricing. A welcome change from the usual feeling of needing to be guarded and on edge when dealing with utilities companies. They actually feel like they are trying to help you / work with you!
14 listopada 2025
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for taking the time to share your feedback! We’re delighted to hear that you’ve found our team both helpful and responsive, and that our pricing has been competitive for you. Creating a transparent, supportive experience is something we work hard to deliver, so it’s great to know we’ve made a positive difference compared to your past experiences with utilities companies.
If you ever need anything, we’re always here to help.
– The UGP Team
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