Placed an order for the carom board and the bag for my kids B'day, unfortunately their delivery partner first delivered package in the pathway of another house and they have acknowledged it by pu... Zobacz więcej
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Zobacz, co mówią recenzenci
Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... Zobacz więcej
The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... Zobacz więcej
Awesome! I emailed customer service to help with extra items that we decided to purchase for the beautiful Carrom board that we bought in November. Shayne was really helpful and items were dispat... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.
Dane kontaktowe
1 Tannery House, Tannery Lane,, GU23 7EF, Send, Zjednoczone Królestwo
- 0208 123 6812
- sales@ubergames.co.uk
- ubergames.co.uk
3,7
Średnia
145 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good games, awful service
We rented games for our wedding - the process of getting these ordered was terrible (calls not being answered and people not replying to messages). The games did arrive on the day stated, but I had to ring to get an exact time slot rather than just 8-5. Games were all in good condition but still haven’t been picked up despite us waiting in for the collection and giving them access information to collect them on a later date
8 czerwca 2019
Opinia niezależna
Odpowiedź od Ubergames.co.uk
Dear Caroline
Thank you for taking the time to give feedback, and I'm very sorry that you didn't have a good experience. It's not the level of service we want our customers to receive and I'm very sorry this hasn't worked smoothly for you on this occasion.
We use Parcelforce's Express 24 hour delivery service, they're unable to give a time slot until the day of delivery when they've worked out their routes for the day. Unfortunately this isn't something we can change, and we do communicate the timings in the confirmation email.
Though the games have been picked up from you now, I understand how frustrating the failed collection is. We are following up to understand what happened and prevent a repeat.
I hope you and your guests were able to enjoy the games on the day.
Kind regards
Sarah
I ordered two sets of Ladder Golf
I ordered two sets of Ladder Golf, one for myself and one for a gift. One arrived with a broken pole and within 2 days they had resolved the issue by sending me out a brand new one. They were very helpful and polite with all their emails, and I will continue to recommend them to my friends.
15 maja 2019
Opinia niezależna
Great products, great customer service!
Through no fault of Ubergames, we had an issue with delivery the week before Christmas, but the staff at the company were really helpful and got a replacement sent out in double quick time for us.
We’re also really pleased with the quality of products received, so thank you!
22 grudnia 2017
Opinia niezależna
Looks sturdy
Quick delivery and played few times with the stand and its sturdy :)
20 grudnia 2017
Opinia niezależna
Great service
Easy to order, easy to pay, delivered quickly and correctly. Well done!
19 grudnia 2017
Opinia niezależna
Carrom boards and extras
Good selection and quality of merchandise. Ordered easily and delivered quickly and well-packed.
19 grudnia 2017
Opinia niezależna
E-commerce qui a tout compris
E-commerce qui a tout compris: SAV disponible, livraison ultra rapide avec suivi de commande par mail à chaque moment. Parfait
19 grudnia 2017
Opinia niezależna
As we expected
As we expected, your delivery service and the quality of the product remains very dependable.
19 grudnia 2017
Opinia niezależna
Easy to find on the web
Easy to find on the web, Packed well and delivered promptly. A very easy transaction. Than You
19 grudnia 2017
Opinia niezależna
My purchase of a Giant Jenga Mega Tower …
My purchase of a Giant Jenga Mega Tower over two weeks ago has still not been fully completed. The money was taken in full when I ordered the item but I'm still waiting for part of the set to be delivered. I've made numerous telephone calls chasing the missing part but, so far, all to no avail. Despite numerous assurances that someone will call me back they never do.
1 września 2017
Opinia niezależna
Odpowiedź od Ubergames.co.uk
Hi Mr Collings,
Please accept my apologies for the trouble with your order - it is very unusual for this to happen. I believe my colleague has now sorted this for you and you will receive the missing bag tomorrow.
Again, I am sorry for the trouble this has caused you but I hope you are happy with the product.
Thanks, Kate
Almost instant delivery
Almost instant delivery, excellent price and a great set of products
1 września 2017
Opinia niezależna
Bought as a gift
Bought as a gift. Arrival time was given as a whole day so missed the first try, the box was a little bashed about with holes however the packing stoped all but minor damage that l will deal with .
1 września 2017
Opinia niezależna
Well impressed
After reading some bad reviews on amazon i was a wee bit weary of buying the standard board .But i must admit very good quality fast delivery overall well impressed thanks uber games
1 września 2017
Opinia niezależna
wrong but right
The board game I ordered was delivered with blemishes to the surrounding wood, but they sent me a further garden game as way of an apology. This was ok by me.
3 sierpnia 2017
Opinia niezależna
good kit that is well built
good kit that is well built, but you do get stung for the inevitable replacements when parts are lost - have a look at the spare parts price before you purchase
30 lipca 2017
Opinia niezależna
Perfect service level
Excellent service. Best quality. Delivery time to continental Europe in between 2-3 days. Go forward.
29 lipca 2017
Opinia niezależna
Just as expected
Excellent service, next day delivery and just as expected.
28 lipca 2017
Opinia niezależna
I ordered a Croquet Set which we used …
I ordered a Croquet Set which we used twice and the wooden balls paint badly cracked (looked like they had been used for 2 years!) and a mallet cracked. They kindly offered to replace the mallet however would not replace the balls arguing that 'I’m am afraid is what happens on wooden balls'. They recommended that i spoke with the croquet association and told me that a reasonable person does need to understand what they are buying and its expected performance! I am obviously new to the game!!!!?
I purchased this through the croquet online site which I left a review but it doesn't seem to show! :) :) :) :)( there are good review on there).
Just be warned.
2 czerwca 2017
Opinia niezależna
Odpowiedź od Ubergames.co.uk
We received the complaint 11 months after the croquet set was purchased. Wooden balls do deteriorate from first use - this is the nature of paint on wood and with the balls being hit. Therefore, we do recommend people to purchase sets with composite balls and this is clearly listed on our website. We encouraged Warren to speak to the croquet association, providing a name and number of someone there so he could get an independent view on what should be expected of wooden balls – it is disappointing he did not do this but still gave a negative review. We will speak with croquetonline regarding their review system.We have now supplied the replacement mallet.
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