Placed an order for the carom board and the bag for my kids B'day, unfortunately their delivery partner first delivered package in the pathway of another house and they have acknowledged it by pu... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy... Zobacz więcej
The Rounders set is of good quality and contains everything needed for quick set up and play. We used it as soon as it arrived as we were due to participate in a community game; having the set enabled... Zobacz więcej
Awesome! I emailed customer service to help with extra items that we decided to purchase for the beautiful Carrom board that we bought in November. Shayne was really helpful and items were dispat... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Beautifully Crafted Games for Real Connection At Uber Games, we create premium indoor and outdoor games designed to bring people together. From giant garden games and croquet sets to beautifully made indoor classics, our collection is crafted to encourage connection, conversation and a little friendly competition. In a world that’s increasingly screen-led, we believe in the power of shared, real-life moments whether that’s a summer afternoon in the garden, a wedding celebration, or time spent with family and friends. Based in Surrey, we proudly supply our games across the UK and internationally, helping people create memorable moments wherever they are. Crafted to Be Enjoyed, Built to Last Quality and craftsmanship are at the heart of everything we do. Using carefully selected materials and considered design, our games are made to look beautiful, play brilliantly and stand the test of time season after season. Thoughtfully Made We are committed to continually improving how our products are made. Our team works closely with suppliers to ensure materials are responsibly sourced, with a growing focus on sustainability and ethical production. Made for Every Occasion From relaxed family time to large-scale events, Uber Games brings people together. Our games are a popular choice for weddings, garden parties and corporate events creating moments of interaction, laughter and shared experience across all ages. We’re proud to have worked with leading names including Harrods, National Trust and Hilton, alongside iconic venues, wedding partners and global brands including Kensington Roof Gardens, Exclusive Collection, The Wedding Shop, Prezola, The Wedding Present Company, Secret Cinema, Pimm's, Guinness, Diageo, Britvic and McDonald's, who trust us to enhance their guest experience through play.
Dane kontaktowe
1 Tannery House, Tannery Lane,, GU23 7EF, Send, Zjednoczone Królestwo
- 0208 123 6812
- sales@ubergames.co.uk
- ubergames.co.uk
3,7
Średnia
145 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Countryside Croquet
Uber games were helpful and relatable! The games were in good condition, even if the giant Jenga was not quite as giant as I expected it still was good value and added to our country style games which was perfect :-)
19 sierpnia 2023
Opinia niezależna
Brilliant company and a top tier service
Bought a carrom board on Wednesday, arrived on Thursday afternoon. Very well packaged, super high quality product. Their staff responded to my queries very quickly and are super helpful. All round a 5* experience.
10 sierpnia 2023
Opinia niezależna
Great service with quick delivery
Great service with quick delivery - excellent products !
27 lutego 2023
Opinia niezależna
Excellent service and Carrom Board and…
Excellent service and Carrom Board and additional stuff bought. Read reviews intially on amazon, but when I received the Carrom Board, prestine, very high quality finish, worth 200 Pounds, very heavy and high quality finish. We are all loving it. Later wanted to buy additional stuff, called customer Service, Vicky helped and dispatched same day for next day delviery, with NO EXTRA COST! THANK YOU UBER GAMES.
28 lutego 2023
Opinia niezależna
Excellent products and customer service
Excellent products and customer service.
Will be using this company for my summer party games!
19 stycznia 2023
Opinia niezależna
Championship Carrom Board £200
I ordered a very expensive £200 championship Carrom board from Ubergames.
I did extensive research before purchasing, and wanted a heavy duty good quality board, hence why I paid £200.
You can buy a carrom board from £30 onwards.
But I decided I wanted quality.
Upon receiving the Carrom Board I noticed the weight was not heavy as described. I could lift it with no problem.
I decided to get my bathroom scale and weigh the bored. It did NOT weigh 24kg as described. Instead it weighed 17.2kg.
I contacted the company, we had emails back and forth.
Vicky from customer service was NOT helpful at all. Kept saying the board is correct and there is nothing wrong.
I explained to her that, I ordered the championship Carrom board which weighs 24kg for £200. NOT the Tournament Carrom board which weighs 18kg for £150.
I was getting no where with V***y.
This is fraud. Advertising something and sending me another.
Mis-sold me a Carrom Board and stole £50 from me.
Do NOT buy from this company, If you do always check everything out properly after receiving your product.
Very poor customer service and a company who just don't care.
Awful.
Will never use this company again.
28 maja 2024
Opinia niezależna
Odpowiedź od Ubergames.co.uk
Thank you for your review, but as your husband has already posted the review of this purchase, please see the comments on his review as this is the same.
Ordering online was straightforward.
Ordering online was straightforward.
I was kept well informed about delivery which went very smoothly.
I would thoroughly recommend Ubergames.
14 grudnia 2022
Opinia niezależna
Championship Croquet Sets
Championship Croquet Sets, just received, excellent quality, well packed, all as advertised, on time delivery, very good service overall, happy to recommend.
12 grudnia 2022
Opinia niezależna
Quick and friendly service from the…
Quick and friendly service from the Uber Games team. Products are fantastic, robust and well built.
10 listopada 2022
Opinia niezależna
To me Uber are the premium garden games…
To me Uber are the premium garden games supplier.
27 września 2022
Opinia niezależna
Brilliant quality
The items are really great quality and looked fantastic at our garden party. Would definitely recommend and will be back for more in the future.
27 września 2022
Opinia niezależna
The items I ordered were as shown on…
The items I ordered were as shown on the website and were delivered next day. I received a tracking number for Parcelforce and a delivery time slot. My only niggle was that in portrait mode on my iPhone the basket was hidden behind the icon for live chat and it took a little time to realise where it was.
26 września 2022
Opinia niezależna
Great games but awful customer service.
Great games but awful customer service.
Phone calls have been promised with regards to my enquiries but they never call…
22 sierpnia 2022
Opinia niezależna
Odpowiedź od Ubergames.co.uk
Good afternoon Thank you for your review and I am glad you love the games, but I am sorry to hear that our customer service has let us down, please could you let me have some more details, so that I can investigate and see how we can assist.
Update - thank you for your response, would it be possible for you to email myself at sales@ubergames.co.uk and outline your enquiry for me so that I can help rectify the issue, or if you could confirm how you placed your order either directly via our website or via another retailer, please could you also confirm the item you purchased. Many thanks again for your response.
Edit - Please can you contact us as I am unable to find an order for a "Joseph B " in July or August and we would like to try and rectify this issue or at least improve our service. Many thanks
Great - would order from them again
I ordered a bat and ball set for a friend of mine and GLS fluffed up the delivery and refused to help and the whole thing dragged out over 3 weeks (not a big deal in comparison with everything going on right now, but it became one more thing to sort out). I got in touch with Uber and the problem was sorted out by the next day. Friendly people who got the job done. Would definitely order from them again.
17 marca 2021
Opinia niezależna
Excellent service
Excellent service, item arrived as described very prompt delivery, very helpful staff, very impressed which made me very very happy customer.Special thanks for Rachel who sorted out a problem for me on the spot.
6 sierpnia 2020
Opinia niezależna
Disappointed with quality and customer service response!
Bought two Championship croquet mallets a couple of years ago. Probably played about 20-25 times with them. The mallet described: "The heads are protected with brass rings giving fantastic durability". Sadly the brass rings at BOTH ends have split suggesting a problem with the wood not being properly seasoned? Second mallet perfect! Currently in discussion with Uber to replace mallet as 'not fit for purpose'. Fingers crossed!
Well sadly after several e-mails Uber refused to replace the mallet....so VERY DISAPPOINTED in their response.
25 lipca 2020
Opinia niezależna
Odpowiedź od Ubergames.co.uk
I'm very sorry to hear you are disappointed in our response. I think most people would accept and understand that we are not able to offer a warranty on a product purchased two years ago. We did offer a discount on a replacement but you declined to take up this offer. I hope we are able to help in the future.
Ordered a Carrom Board with Dice and…
Ordered a Carrom Board with Dice and when ordering the website said next day delivery. Just received an email to say "your order has been processed..". The Order has not been received and it's One week. Phoned few times and finally got through to someone who said "it'll be delivered next week...." but didn't give a date. The manner was rude and non-apologetic although delayed.
(Thanks for the reply, however your website says the Carrom Board is complete with coins.)
20 lipca 2020
Opinia niezależna
Odpowiedź od Ubergames.co.uk
Hi Sam,
We do offer next day delivery on our Uber products, however, we have been out of stock of this Carrom Board since early June and this is clearly stated in bold red letters on our website, I'm sorry if you missed this.
The website also advises a re-stocking date of beginning of August so that customers are aware of the delay and can choose whether or not to go ahead and place an order. This game comes from India and as it is shipped from overseas, we aren't able to give a specific date.
Like many businesses, we have some staff on furlough so the phone may not be answered on the first ring, but it will always be answered. I'm sorry you didn't realize the delivery date and that you felt our response was rude, that certainly wasn't intended.
You also mentioned dice in your review. This board does not come with dice so if that is something you want to order please let us know?
Kind regards,
Pat
Excellent service
Excellent service - prompt delivery and quality of product was as stated. Very happy
29 czerwca 2020
Opinia niezależna
Fantastic service that 'saved the day'…
Fantastic service that 'saved the day' for the ladder golf balls. The balls are of excellent quality -highly recommended
27 maja 2020
Opinia niezależna
Delighted with our pro croquet set…
Delighted with our pro croquet set which is sturdy and good quality. Staff at Uber games acted efficiently when the delivery went astray, and made sure we had everything we needed. Thanks!
7 września 2019
Opinia niezależna
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