Azienda assolutamente disonesta, lo dico da ex dipendente che deve, come molti altri colleghi, ricevere stipendi arretrati. Claim sui prodotti assolutamente mendaci Fate attenzione This company... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
L’integratore Hyper-U di U- Earth è un’ottima scoperta. Gli effetti positivi si sono evidenziati fin da subito, con un aumento progressivo della concentrazione ed energia mentale e fisica, il che mi a... Zobacz więcej
Ho iniziato a usare l’integratore Hyper-U di U-Earth qualche settimana fa e devo dire che sono davvero soddisfatto. Sin dai primi giorni ho notato un aumento dell’energia e della concentrazione, senza... Zobacz więcej
Product has been tampered with and came from Romania not Italy. The best before date and product code has been cut off the original label and replaced with a sticker with a new best before date and pr... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
U-Earth Store is a hyper health store designed to help people unlock their full mental and physical potential using a suite of biotech products that are powered by nature.
Dane kontaktowe
London, Zjednoczone Królestwo
- support@u-earth.store
- u-earth.store
3,8
Dobra
13 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
tutto ok come sempre
2 września 2022
Odpowiedź od U-Earth Store
Salve Thea,
Molte grazie come sempre per il feedback positivo :)
Una buona giornata,
U-Team
Great Product and Easy Website to Use
Very nice product, good selection of colors and masks. Shipping a little slow to US as my order came from the UK. USA supplier would help grow and expand business and make it easier for USA residents to obtain a very great product.
31 sierpnia 2022
Odpowiedź od U-Earth Store
Hello Stephen,
Many thanks for your kind feedback, we're glad to hear that you are enjoying your U-Mask :)
Have a lovely day & keep safe,
U-Team
Latest service was worst
I have 5 order experiences.
Latest was worst.
I was checked my address 3 times by e-mail.
It is really waste of time.
Last 4 order were very smooth.
Why did you work with same service?
29 sierpnia 2022
Odpowiedź od U-Earth Store
Hello Shuichi,
We are deeply sorry to hear that your shipment was delayed, we passed your claim to our customer care team who's checking with the logistics in order to understand if there's any problem, and trying to speed the process up.
May you have any doubts or questions, you can contact our customer care team anytime via mail: support@u-earth.store
We wish you a lovely day,
U-Team
Super Qualität
Ware ist wie auch vorher von gleichbleibender Qualität! Einfach super!
Keine Schmerzen hinter den Ohren:-)
Schneller Lieferdienst. Danke
25 sierpnia 2022
Odpowiedź od U-Earth Store
Hello Kathrin,
Thank you so much for your feedback!
Have a nice day,
U-Team
Decent product, exceptionally poor and unhelpful customer service support team.
The mask is great, and the refills also last; the quality of the packaging and cloth mask, however, looks and feels to be of worse quality when compared to models 1 and 2. But by worst is their customer service; they could not fulfil an amendment to the order I placed (ammendment requested within 5 mins of placing the order) and then advised me that they have already shipped it, that I asked for an amendment over the weekend, but they don't read emails and fulfil orders until the working day, I asked if this is the case then why didn't they amend the order on the working day before shipping? this wasn't acknowledged, then I asked for a refund of my shipping cost as I had paid for next-day delivery and the order came three days late, the customer service agent refused twice and forwarded me to their refund policy, I had to go back and fourth to explain I'm not asking for a refund on the order but delivery as I paid for a service I didn't receive (next day shipping, accounting for +1 day delay), eventually after numerous emails, pointless back and forth and reminding him of consumer law, he refunded me, recently I have asked for a receipt for my order, and instead they have sent me an 'overdue' invoice pdf, I will give it another week of back and forth emails before I even get a receipt for the ordered product. All in all, poor quality of service, lazy and incompetent staff, trying to avoid refunds and maximise sales only, and expensive masks (an order can easily cost you more than 100£). Save your money and buy an alternative.
Update to umask reply:
1) check your own website, 1 business day is the UPS shipping advertised. Sent on Monday, received on Thursday, which is more than 1 business day.
2) Convenient how you sent the receipt after the review.
3) It is obvious that I'm not arguing the fact that I haven't received my order.
4) Apologise for handling this order and experience awfully and get on with your day.
22 sierpnia 2022
Opinia niezależna
Odpowiedź od U-Earth Store
Dear Navkirandeep,
Thank you for sharing your feedback. Feedback from our clients is the most important resource we have in order to keep improving our products and services.
We're really sorry to read that you haven't had a perfect customer experience, which is what we're constantly trying to provide.
We can assure you that we processed your request in the shortest delay. However, when processing your request, your order had already been fulfilled and we were unable to replace the size of one of the U-Masks you bought (which is what you requested). Should you still need to change the size of one of the masks of your order, you can still do it by arranging a return. Please remember that we can accept returns of products only if they're still sealed in their original packaging (in other words, the packaging needs to be unopened).
As far as we can see from your order, you selected a standard shipping method – UPS® Standard – that does not guarantee a next day delivery. In any case, as far as we can see from the timeline of your order and its shipping (thanks to the tracking number), your order has been placed on Sunday and your package has been prepared on Monday (on the same day, you should have received an e-mail with your tracking number).
As for the receipt, we can confirm that we've already sent it to you. If you haven't received it, please come back to us and we will be happy to resend it to you.
Should you need any further information, please do not hesitate to contact us again.
Have a very nice day,
U-Team
Buoni materiali e molto bella ma credo…
Buoni materiali e molto bella ma credo sarebbe Giusto promuovere esempio esempio uno sconto del 40% se ne compri 3
10 sierpnia 2022
Odpowiedź od U-Earth Store
Buongiorno Manuel,
Grazie mille per il feedback!
E' già iscritto al nostro VIU Club? Iscrivendosi riceverà tutte le news e le promozioni in anteprima!
Un cordiale saluto,
U-Team
Perfect"……..
3 sierpnia 2022
Odpowiedź od U-Earth Store
Salve,
Molte grazie per il feedback!
Un saluto,
U-Team
Ordering fromU-Mask
Ordering and order fulfillment were perfect.
Good company to work with.
29 lipca 2022
Odpowiedź od U-Earth Store
Hello there,
Thank you so much for your kind feedback :)
Have a lovely day,
U-Team
maschera valida buona esperienza
28 lipca 2022
Odpowiedź od U-Earth Store
Salve Alfredo,
Molte grazie per il feedback :)
Un saluto,
U-Team
Odpowiedź od U-Earth Store
Hello Lesley,
Many thanks for your kind feedback :)
Have a nice day,
U-Team
version 3 is a bit harder to breathe…
version 3 is a bit harder to breathe in. not sure why.
27 lipca 2022
Odpowiedź od U-Earth Store
Hello Fuad,
Thank you for sharing your opinion with us, we still hope you'll go on protecting yourself with U-Mask.
Have a lovely day & keep safe,
U-Team
Odpowiedź od U-Earth Store
Salve Federica,
Molte grazie per il feedback :)
Un saluto,
U-Team
Odpowiedź od U-Earth Store
Salve Fabrizio,
Molte grazie per il feedback :)
Un cordiale saluto,
U-Team
Great masks but hard to work out the right size
Only snag was working out the size I needed. I could not get the app to work. As a result I think I ordered a size too small. The masks seem fine and the order process and delivery well organised. I just wish I had ordered the larger size as the ones I have are skimpy.
25 lipca 2022
Odpowiedź od U-Earth Store
Hello Jane,
Many thanks for taking the time to share your opinion with us.
We are sorry to hear that the size you chose does not fit perfectly, but we still hope you're enjoying your U-Masks.
We wish you a lovely day,
U-Team
Excellent product and very quick…
Excellent product and very quick service. Will definitely buy from them again in the future.
24 lipca 2022
Odpowiedź od U-Earth Store
Hi Thom,
Thank you very much for your kind feedback :)
We wish you a lovely day,
U-Team
Great as usual
24 lipca 2022
Odpowiedź od U-Earth Store
Hello Randall,
Thank you for sharing your opinion with us :)
Keep safe,
U-Team
Excellent product and service
23 lipca 2022
Odpowiedź od U-Earth Store
Hi there,
Thank you very much for your feedback :)
Have a great day & stay safe,
U-Team
Odpowiedź od U-Earth Store
Hello Gillian,
Thank you so much for your feedback :)
Have a lovely day & keep safe,
U-Team
the shipment hasn't arrived.
the shipment hasn't arrived.
it marks as delivered but I haven't received
22 lipca 2022
Odpowiedź od U-Earth Store
Hello Laila,
We are so sorry to hear that your parcel hasn't arrived yet, if you contact our customer care team via mail, they'll be more than happy to assist you: support@u-mask.eu
Apologising again for the trouble, we wish you a lovely day!
Keep safe,
U-Team
Sono ormai due anni che utilizzo le…
Sono ormai due anni che utilizzo le vostre mascherine mi sono sempre trovata benissimo adesso ho acquistato le nuove ffp2 e sono molto comode.
22 lipca 2022
Odpowiedź od U-Earth Store
Salve,
Molte grazie per il feedback positivo, ci fa davvero piacere sapere che si trova bene con U-Mask :)
Un saluto,
U-Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.