Really easy to choose my replacement salary sacrifice car. It is a new model which has only just come onto the platform. Options were clear, so easy to make selections. I like the ability to look at s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Simple process - even with a bit of confusion over documents that were not sent over by my employer, this was quickly rectified. Car is now being ordered with an estimated time of 8 weeks but hopefull... Zobacz więcej
Reakcja na opinię
I’ve been constantly lied to. Everytime i tried to contact Lia she was on her lunch break multiple times a day which is odd, in meetings or on annual leave. I’ve ended up contacting the car dealer m... Zobacz więcej
Reakcja na opinię
First time for me ordering a company car, the Tusker portal was clear, and the help guides were super useful. Ordering the car was simple and had a good range too, uploading my documents and signin... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Tusker
Napisane przez firmę
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Dane kontaktowe
Hatters Lane, WD18 8YF, Watford, Zjednoczone Królestwo
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Doskonała
13 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Tusker
Hello,
We're so happy to hear that you found our customer service excellent and very responsive. Thank you for sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Great interactions
Great interactions, advice and support, now ordered and all good so far.
26 września 2026
Odpowiedź od Tusker
James,
We're delighted to hear that you had great interactions and received helpful advice and support. Thank you for sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
The speed at which the company sort the…
The speed at which the company sort the product. Excellent service 👌
29 września 2026
Odpowiedź od Tusker
David,
We're so happy to hear that our prompt service met your expectations! We appreciate your kind words.
Kind Regards,
The Driver Satisfaction Team
A good well organised company
The Tusker business model is focussed on EVs and certainly these are the best value. The ordering and delivery process was very smooth and efficient. Also the dealership was excellent. And the car they have provided is excellent. But then I did choose it!
I have been a customer for several years and have found Tusker is well organised. The caveat is that when things go wrong, it can be difficult to know how to escalate or get beyond the primary customer facing teams who adhere quite closely to policy. There is however an executive resolution team, who are listen, and are flexible and can pick up when processes go wrong. They are really good, and have very much enhanced my view of the company, and went above and beyond to solve problems. I have found them trustworthy and effective. Knowing someone will listen in any company is important. I would advocate better signposting of the ERT.
Beyond this I’d say don’t underestimate lead times - this isn’t a reflection on Tusker, more the industry, and the vagaries of international shipping.
28 września 2026
Odpowiedź od Tusker
Hello,
We are truly grateful for your detailed and positive feedback regarding your experience with us. It's wonderful to hear that our focus on EVs, the ordering and delivery process, and the quality of the car have met your expectations. We also appreciate your long-standing loyalty as a customer.
We take your comments about the challenges in escalating issues and the excellent support from our executive resolution team very seriously. We are actively working on improving the visibility and accessibility of our executive resolution team to ensure a smoother experience for all our customers when complex situations arise. Your suggestion for better signposting of this team is invaluable, and we are exploring ways to implement this. We also acknowledge your understanding regarding industry-wide lead times. Thank you again for your comprehensive review.
Kind Regards,
The Driver Satisfaction Team
Cumbersome and process driven.
I’ve been trying to get an estimated delivery date from Tusker for 2 weeks. The only way to get one is to make an actual order.
Then if the delivery date is too far out, cancel the order.
What a waste of time and effort all around
29 września 2026
Odpowiedź od Tusker
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your frustration in trying to obtain an estimated delivery date. We understand that having visibility of lead times is an important factor when deciding whether to place an order, and we appreciate how disappointing it can be if the information available doesn't provide the clarity you need.
Vehicle delivery estimates can change based on manufacturer production schedules and supply chain updates, which can make it difficult to provide a guaranteed timeframe before an order is placed. However, we recognise your concerns about the effort involved in progressing an order only to discover that the delivery timeline may not meet your expectations.
Your feedback is valuable and will be shared with the relevant teams as we continue looking for ways to improve the information and guidance available to customers during the vehicle selection process.
Thank you again for taking the time to leave a review.
Kind Regards,
The Driver Satisfaction Team
Tamsin's communication style and…
Tamsin's communication style and willingness to go above and beyond to find info
28 września 2026
Odpowiedź od Tusker
Hello,
We're glad to hear that our team's communication and dedication to finding information were helpful. We appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
Quick turn around and helpful staff…
Quick turn around and helpful staff when I called.
27 września 2026
Odpowiedź od Tusker
Hello,
We are delighted to hear that our staff was helpful and provided a quick turnaround. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
It was a very easy process to follow
It was a very easy process to follow, I had spent time researching. When I was ready to order it was a very seamless process and done fairly quickly.
The follow up has been a little bit disappointing though. The email updates have arrived way after the updates on the web page. basically I needed to log in to follow the progress of my order, then the emails came later. Just a bit backward.
Having said that, this cannot take away from a good ordering process and I am delighted with the car I have picked.
25 września 2026
Odpowiedź od Tusker
Paul,
We are delighted to hear that you found our ordering process seamless and efficient, and that you are happy with your chosen car. We appreciate you bringing the discrepancy in our email updates to our attention. We understand how important timely communication is, and we are actively looking into why the web page updates were ahead of the email notifications. Your feedback is invaluable as we continuously work to improve our customer experience.
Kind Regards,
The Driver Satisfaction Team
Good support when I managed to speak to someone, tedious trying to get through
When I actually managed to speak to someone it was helpful. However, the automated telephone system is really dreadful to navigate with way too many options and decision trees. Often I'd end up getting routed outside Tusker to the FMG, the insurance team, when I really needed to speak to Tusker. This was incredibly tedious. In the end I had to revert to randomly selecting response options, which FMG recommended, then asking whatever Tusker line I got through to to put me through correctly. No one enjoys having their time wasted like this.
26 września 2026
Odpowiedź od Tusker
Hello,
Thank you for taking the time to share your feedback with us.
We're pleased to hear that, when you were able to reach our team, you found the support helpful and informative. Our colleagues work hard to provide the best possible service, so it's encouraging to know they were able to assist you.
That said, we're sorry to hear about the frustration caused by our telephone system. We understand how disappointing it can be when you're simply trying to get through to the right team and instead find yourself navigating multiple options or being directed elsewhere. Your comments regarding the complexity of the call routing process and the time this added to resolving your query are appreciated and will be shared with the relevant teams for review.
We recognise that contacting us should be as straightforward as possible, and we're sorry that your experience didn't meet those expectations. Thank you again for highlighting both what went well and where we can improve.
Kind Regards,
The Driver Satisfaction Team
help with order
29 września 2026
Odpowiedź od Tusker
Hello,
Thank you for taking the time to leave your review. It is greatly appreciated. If you need anything in the future, please do not hesitate to reach out.
Kind Regards,
The Driver Satisfaction Team
Responsive and reliable company
I have always found the company responsive when I've needed, transparent and straightforward. I've had cars on lease via the company over several years now and no issues in that time.
22 września 2026
Odpowiedź od Tusker
Bernadette,
We're so pleased to hear that you've consistently found our company responsive, transparent, and straightforward over several years of leasing cars with us. It's wonderful to know you've had no issues during that time.
Kind Regards,
The Driver Satisfaction Team
Useless Customer Service And Endless Runarounds
Honestly, the customer service here is a joke. We originally ordered an Omoda E5 but had to cancel it because the delays were already getting ridiculous. We decided to try again and ordered an Omoda 7 back in June, thinking it might be different. Now, nearly four months later, we’ve been left completely in the dark again! You’d think they would try a bit harder after messing up our first order, but no.
When we called up to ask where our Omoda 7 is, the staff told us they had no idea and told us to call Omoda ourselves. But then they refused to give us the dealer name or the VIN, which is exactly what Omoda needs to track it! We ended up having to find our own VIN through the portal, which literally shows the car is built and released from the factory. So Tusker absolutely could have tracked it, they just couldn't be bothered to look.
We are completely at our wits' end with the constant runaround. We have set a hard deadline for Friday, 9th October. If the car isn't delivered to our house by then, we are cancelling the whole thing. Avoid this company if you want basic honesty and communication. Never Ever Trust Tusker!
28 września 2026
Opinia niezależna
Odpowiedź od Tusker
Hello,
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and completely understand how frustrating it must be to face further delays after your previous order was cancelled.
We appreciate that waiting for a new vehicle can be disappointing, particularly when updates are limited and delivery timeframes remain uncertain. We also recognise your concerns regarding the information provided when you contacted us for an update on your order.
While vehicle production and delivery schedules are managed by manufacturers and supply chains outside of our direct control, we understand that this does not lessen the impact on you as a customer. We aim to provide clear and timely communication throughout the process and we're sorry that you feel we have fallen short of those expectations on this occasion.
Please be assured that your feedback has been passed on to the relevant team for them to review and use as continuous improvement. We value your feedback and are genuinely sorry for the frustration this situation has caused.
Kind Regards,
The Driver Satisfaction Team
Odpowiedź od Tusker
Sarah,
We're so pleased to hear that you found the process of ordering your new car to be very easy and efficient. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Recommended
I recently booked a vehicle through Tusker and so far I have had a very good experience. I would especially like to mention Ann Marie, who was extremely helpful and guided me through a few issues I was facing with the V5 and parking permits. She was very supportive, patient, and made the whole process much easier for me.
I really appreciate the excellent customer service I received from Ann Marie and Tusker. Based on my experience so far, I would definitely recommend Tusker to anyone planning to get a vehicle.
21 września 2026
Opinia niezależna
Odpowiedź od Tusker
Nabeel,
We are so delighted to hear about your very positive experience and that you would recommend us! It's wonderful to know that one of our team members provided such helpful and supportive assistance, making the process much easier for you. Thank you for sharing your feedback!
Kind Regards,
The Driver Satisfaction Team
Highly Recommended
Highly Recommended! From the very start the whole process of ordering a new car to the delivery and after has been a great experience. The customer service is very good and you can always get through to talk to someone. Delivery was only four weeks from when we placed the order and arrange for the first of the month. Very happy and would have no problem recommending them to others.
13 sierpnia 2026
Odpowiedź od Tusker
Hello,
We are so pleased to hear about your excellent experience! It's wonderful to know that the entire process, from ordering to delivery, was great and that our customer service was helpful. We are delighted you're happy and would recommend us to others.
Kind Regards,
The Driver Satisfaction Team
Horrible customer experience
Horrible customer experience.
Not friendly and not sure if they cared about the account.
28 lipca 2026
Odpowiedź od Tusker
Hello
Thank you for taking the time to leave your review. We're sorry to hear that your experience did not meet your expectations.
Providing a friendly, supportive service is something we take seriously, so it's disappointing to learn that you felt we were neither approachable nor invested in helping with your account. We understand how important, good communication and customer care are, and we're sorry if this was not reflected in your interaction with us.
We'd welcome the opportunity to understand more about what happened, please contact our Resolution Team at resolutions@tuskerdirect.com and they will be able to assist further.
Kind Regards,
The Driver Satisfaction Team
Odpowiedź od Tusker
Chris,
We're glad you enjoyed your experience with us and appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
Odpowiedź od Tusker
Keith,
We are delighted to hear that you found the process of choosing, getting a quote, and receiving approval to be quick and easy. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Professional service
As before the process is so easy and the service once I put the order in was outstanding. Very professional.
27 września 2026
Odpowiedź od Tusker
Hello,
We're delighted to hear that you found our process easy and our service outstanding and professional. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Great team
Very quick and responsive to all queries . Staff were highly professional and had all the information needed
24 września 2026
Odpowiedź od Tusker
Hello,
We're delighted to hear that our staff was quick and responsive to your queries, and that they were highly professional and well-informed. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.