Tudagrass Recenzje 

Appalling customer service. 7 days after I ordered, I questioned where my grass was.

On the Monday 27th July they replied that my shipment has been lost (yes difficult to believe that something so large could go missing), they offered a refund which I immediately accepted.
That same day, I rushed and inconvenienced myself to buy grass locally as work had been planned in my garden for the following morning.
On Tuesday afternoon, their shipment arrived, late…after I had bought and laid grass from somewhere else.

They’re now delaying my refund until they have received their grass back. I shouldn’t be inconvenienced for their mistake.

It's now 16 days after I gave them my money. I still haven't received my refund. I need to wait home for their delivery guy to collect.

Delivered Quickly.Driver helped to take it round to garden.Great service

Good quality fencing parts, delivery service good and prices reasonable.
Would use again.

Great products and quick delivery.

Had the 40mm marmaris grass, good quality and joins well with no visible seam once its glued up

Ordering and service very good. Quality of the grass was what l was expecting and pricing was very good.Overall could not fault the service. Would definitely use the company again.

ordered artificial grass on the 18th july,after contacting tuda to ask where it was it finally was delivered on the 27th july. the black plastic coating looked like it had been nibbled in places and when we unwrapped it the grass had 2 holes in it,luckily we managed to arrange the grass so holes werenot too obvious

I had a 42 square metre deck laid with Tuda decking the colour was Oak the fitting time was 2023.
2026 I had occasion to notice several of the boards were splitting down the middle I got in touch with installer who had ceased trading. So I got in touch with you the grass and ordered several new planks when they arrived they were a totally different colour, I got in touch with you the grass sent pictures of the old ones and the new ones they said they are the same and that fading does take place. Ok we had those installed only to found we were two punch short 10 days later we ordered two more planks there arrived totally different colour to the one we ordered ten days previous. Tudor grass inform me that batches are different and there's nothing there can do. I was 300 clips short due to the job expanding it took to the grass sixteen days to get me the correct clips after sending me three different sets of clips, burning man on the original order they sent another 500.
In the defense they did say that the warehouse staff need retraining, not my problem I am really disappointed in the longevity of these units and the massive discoveration that's taken place would I use them again definitely not do your research here little bit more money if you spending five grand on a deck little bit more to get far superior planks is my advice.

Great company good coumications and fast delivery, would recommend.

I have used this company twice, easy to order from, delivery service second to none and drivers very friendly and helpful

Outstanding customer service. I have used this company many times before and have always been very happy, so I would highly recommend them. Although I had an issue with this order, Stuart, the delivery driver, returned today and was extremely helpful. I then spoke with the manager, Chris, who listened to my concerns and resolved everything quickly and professionally over the phone. A huge thank you to both Stuart and Chris for going above and beyond and making sure the issue was put right. Will definitely use again.

This is an amazing product for a very reasonable price.delivery was prompt but the second delivery was a little slow, only ordered two boards though due to being short ordered on my first one.
Will order again when I do the other side of the garden.

Ordered underlay and carpet on Ebay. Quality products and amazing service. Delivery driver rang half hour before delivery keeping me informed all the way. Deffo would not hesitate in recommending this company for your carpet needs.

Very pleased with the price and quality of the 3 x 4m pergola we brought.

It went together well and looks great on our patio.

Delivery was also very fast, arriving within a few days of ordering.

Would definitely recommend.

Easy to order on line. Once ordered I needed delivery to be delayed for a while. Absolutely not a problem. I just emailed and asked for delivery to be delayed until I was ready. Received prompt reply saying I could even let them know what day I wanted it delivered. Gave them the date I would be ready for delivery, and was delivered as promised. No problems at all. Thank you

Fantastic product, easy company to deal with and quality product. 5*****

We found tuda grass so helpful & service was superb. We had problems with the cladding they sent out. The problem was resolved in 3 days. Any other deliveries or exchanges were absolutely perfect. Would have no hesitation than recommending tuda grass, & would definitely use them again.

I found Tuda following a friend of mine recommendation. It wasn't high on the internet so it was lucky I got the recommendation. Why?
Extremely friendly people that I spoke to. It makes SO much difference.
Thick decking which helps in the strength.
Longer pieces which minimises the joints.
Great videos on the web to guide choice and installation.
Delivery driver was superb; efficient and friendly.
And did I mention the friendly people? So important.

Great communication, asked for a sample was sent the one I asked for plus a couple of others for comparison. Contacted about delivery all very informative. Placed my order and it arrived in a few days as per schedule. Great quality Parma artificial grass at a good price. Looks lovely down, covering an old narrow driveway. Would definitely recommend the company and the product.

Easy process to order the artificial grass fast delivery and carried into my garden and the softness of the grass and quality is amazing highly recommended

What can I say .orderd Sunday came on Tuesday. Paid 2/3 day delivery fantastic service from both ends order and delivery. Told be 7/8 am here at 630 first drop and we live in west Wales. Should have orderd with this company 1st .let down by another company grass direct waited 3 wks then cancelled our order .WELL DONE THIS COMPANY MR JONES LAMPETER