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TSUN is a pioneering company at the forefront of the solar energy industry, making solar power accessible, safe, and user-friendly, with a range of innovative products and solutions. TSUN is revolutionizing the solar energy landscape with its wide array of microinverters, making safety affordable, and ensuring that solar power is not just sustainable but also secure for everyone. Also, TSUN has developed a balcony solar system called Easy Solar Kit, which simplifies the process of going solar. These kits are designed to make solar energy more accessible and user-friendly, making it easier for individuals and families to harness the power of the sun. With TSUN, you can expect a commitment to safety, sustainability, innovation, and affordability in the solar industry. Let's join hands in creating a greener, more sustainable world through solar power.
2nd Floor, Building 2, No. 55 Aigehao Road, Weitang Town, Xiangcheng District, Suzhou, Chiny
2,6
4 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bought 3 Tsun Talesol m600 microinverters 6 years ago. 1 arrived dead and was replaced under warranty. 2 failed after 5.5 years and the 3rd at 6 years. I've been chasing up the warranty for 6 months but no joy. They're meant to have a 12 year warranty but Tsun appear to issue 'this warranty is not a warranty' warranties. Can not recommend. Annoyed I've wasted the summer with no solar.
In INDIA I bought Tsun TSOL-MS3000 Tsun Microinverter, it had 2 issues.
- 2 panels were not working
- wifi was not connecting
I talked to technical support for 3 days, they didn't solved problems instead they become more and more angry when I ask when will it be fixed.
Furthermore me Shukla from technical team made changes on inverter settings. Previously 2 panels were not working but now all 6 panels were not generating electricity.
Finally I said send a technical and replace inverter. Technical support MR Shukla said we don't have technicans just replace it from seller.
TSUN INDIA whatsapp message came just after that and asked where you bought this inverter from. I replied AMAZON India. He said AMAZON INDIA is not our authorised seller so we won't provide you any technical support or warranty. I shared taxed invoice of inverter. He said we will not help you.
Another day I refunded TSUN microinverter on AMAZON INDIA.
I wanted to give 0 stars review.
I have a non functional microinverter and habe requestet 3 times TSUN for a change. My dealer is not present anymore, but TSUN doesn`t answer, TSUN doesn`t change the inverter.
As a customer I am standing alone without email-answer, without a possibility to RMA this unfunctional device:
TSUN: never again!!!!!!
I bought a TSUN microinverter on May 12th — it never worked. I tested the same solar panels with an RC microinverter (MC MI2S-800D) and it worked perfectly, clearly proving the TSUN unit is faulty.
Still, TSUN refuses to replace it. Their after-sales team, namely the Head of After Sales Support, keeps asking for photos, videos, and technical measurements — things an average customer without electricity knowledge and equipment can provide. It was supposed to be a "Plug and Play" solution but at the end of the day, it is being more of a Plug and Pain with no solution yet. They're just stalling and avoiding responsibility.
Terrible experience. Avoid this brand.
UPDATE (June 12th):
Tsun (the same After Sales Support team that replied to this review, namely the head of this team) has finally approved the replacement of the product after 1 month. I had to send the product to Spain so that they could reach the conclusion that the product wasn't functioning at all. The new product seems to be working fine.
No apologies received so far.
Odpowiedź od TSUNESS
Dear Mr. Sousa Neves,
Thank you for your feedback. We are sincerely sorry to hear about the difficulties you've encountered and the subsequent frustrations with our support process. We are very keen to help resolve this. Please contact our after-sales team again directly. Any details you can provide, especially photos or videos of the issue, would greatly assist us in understanding and addressing your specific concerns efficiently. At TSUN, customer satisfaction is our core value. We are committed to ensuring a positive experience and will work diligently to assist you.
Sincerely,
TSUN After-sales Support Team
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