Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Visits from my TrustonTap carer, NB, have been truly supportive in every way. NB is charming and intuitive about my needs and has helped with bed making, laundry, small shops and keeping things ship-s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The team have been very effective and efficient, the process simple. I talked about our needs, received multiple resumes, decided who to video interview and then meet in person. Care for your loved on... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Sharma was kind and caring and looked after my husband after a recent operation. We felt she was very concerned for his welfare and as he still had poor mobility and was confined to bed, kept checking... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Trust on tap found us an excellent PA at short notice. They were very responsive over a bank holiday weekend

Reakcja na opinię

Informacje dotyczące firmy

  1. Domowa opieka medyczna
  2. Organizacja wspierająca osoby niepełnosprawne
  3. Opieka nad osobami starszymi

Napisane przez firmę

TrustonTap is an introductory care agency, helping older people across Oxfordshire and Buckinghamshire to stay at home, independently, for as long as possible with trusted, affordable care and support on tap. We know that finding suitable care can often be very difficult and we want to make this easier for those receiving care, their families and/or healthcare professionals. We understand that good care is all about relationships and that short visits with different carers every day, do not work for carers or those they care for. Whether you or your loved one needs a carer to help with washing or dressing, pick up a prescription, help with administration or simply to have someone to chat to, TrustonTap can introduce you to trained, experienced and vetted carers living in your local area.


Dane kontaktowe


4,6

Doskonała

Wynik TrustScore: 4.5 na 5

175 recenzji

5 gwiazdek
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3 gwiazdki
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Working for Trustontap

Trustontap are a really great company to work for .
You are offered lots of varying positions on a weekly basis with a simple yes or no reply as to whether you are interested /available or not .
If you experience any difficulties or queries , the team are easy to get in touch with and the problem is quickly sorted out for you .
You are kept up to date with what's happening by a regular newsletter which is always a good , informative read .

Raens Small

20 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Raena,
That is very kind of you.
Many thanks
William
Founder and Managing Director

Oceniono na 5 z 5

Very friendly and supportive

Very friendly and supportive, always happy to chat anytime and answer questions . The pre meet before taking in a role is very good . Good range of opportunities to search through

19 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Cheryl,
Thank you for your kind words
William
Founder and Managing Director

Oceniono na 5 z 5

All good

It is my pleasure to work with Truston Tap, very good communication with office . A.M.

25 grudnia 2025
Opinia niezależna
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Odpowiedź od TrustonTap

Much appreciated
William
Founder and Managing Director

Oceniono na 5 z 5

Super friendly and helpful staff

All of the staff that I have spoken/emailed with have been super friendly and helpful. No negative experiences at all!

19 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Sarah,
Thank you
William

Oceniono na 5 z 5

Trustontap were very helpful in setting…

Trustontap were very helpful in setting up a suitable PA to assist with the live-in carer’s leave entitlement. To date this seems to be working very well and both carers and my sister are happy with the current arrangements.

18 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Anne
Thank you for this feedback
William
Founder and Managing Director

Oceniono na 5 z 5

From our first approach ,Trust on Tap…

From our first approach ,Trust on Tap has been prompt in answering our questions and helping us to find a carer who matches our particular situation . Michael the carer is kind , sensitive, reliable and uses his time with us very efficiently .My husband is very happy .
Thank you !
G P

2 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Many thanks for this feedback.
Much appreciated
William
Founder and Managing Director

Oceniono na 5 z 5

This is just regarding my current… Brilliant service

This is just regarding my current carer. She is kind, very caring, trustworthy, helpful and I wouldn't like to be without her. I also find your Friday Email helpful. Can't think of anything negative about TrustonTap.

17 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Margaret,
Thank you for this feedback.
Much appreciated
William
Founder and Managing Director

Oceniono na 5 z 5

Freedom to work the times and…

Freedom to work the times and placements you want. Support when you need it. Easy to use portal for timesheets/wages. Good pay rate. Trust On Tap appreciate the work carers do.

16 lutego 2026
Opinia niezależna
Logo TrustonTap

Odpowiedź od TrustonTap

Many thanks
William
Founder and Manging Director

Oceniono na 5 z 5

Working with ToT has greatly improved…

Working with ToT has greatly improved my way of working with individuals who need my support. I greatly love the support and the service ToT provides not only to staff but mostly care recipients.
I have no words to thank ToT for great service they provide to care recipients.

16 lutego 2026
Opinia niezależna
Logo TrustonTap

Odpowiedź od TrustonTap

Thank you for your kind feedback
William
Founder and Managing Director

Oceniono na 5 z 5

TrustonTap the company you can really…

TrustonTap the company you can really trust. Very professional and helpful. Always provides excellent support.

16 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Agnes
Most kind of you.
Thank you
William
Founder and Managing Director

Oceniono na 5 z 5

I think trustontap is great there is…

I think trustontap is great there is always someone on the end of the phone to talk to for advice also the training they provide is amazing I’m so happy I joined I was nervous to go self employed but they have help make the transition run smoothly

16 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Nicola,
Thank you for this
William
Founder and Managing Director

Oceniono na 5 z 5

The service I have received from Tot staff

The service I have received from Oxfordshire trust on tap has been outstanding. I’m a vulnerable young adult with long standing learning disabilities and mental health and reached out to trust on tap to find myself some support and I was luckily put in contact with Emily from Oxfordshire trust on tap, she has been amazing throughout. Kind, helpful, patient, caring and goes above and beyond to try and facilitate my needs and get me the help I need, we have now found me a PA who im looking forward to working with and getting the support I need. I highly recommend TOT as a service if you or a family member need your support needs met.

9 lutego 2026
Opinia niezależna
Logo TrustonTap

Odpowiedź od TrustonTap

Thank you for your kind words
William
Founder & Managing Director

Oceniono na 1 z 5

Beware!

Beware the skills the carers have on their profiles are not true. Many are inexperienced and untrained. Carers are unreliable giving less than 24 hours notice that they do not wish to come-not due to illness or family emergency, just that they have "other things to do". You agree times that the carers will come and they then turn up when they wish to. The agency washes their hands of you once they have introduced you to a carer, if the carer breaks their contract they don't want to know. In reply to the double handling issue his NHS carers and occupational therapists review two weeks ago did not state the need for double handling. This was the view of one untrained carer who tried to get my father to transfer to a wheelchair that did not have the wheels locked and seemed unaware that they should be. Luckily I was there at the time to grab the chair otherwise there could have been an accident. We did luck out on 2 carers introduced to us who both had to stop caring for for my father due to family commitments giving appropriate notice in one case after caring for my relative for some months. The others sadly were great at cooking and chatting but were not trained to provide personal care, even though it was listed on their profiles.

4 lutego 2026
Opinia niezależna
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Odpowiedź od TrustonTap

Annette,
We’re sorry that your experience with our service was frustrating and that you felt disappointed — that is never what we want for families using TrustonTap.
We’d like to clarify an important point for readers. Our carers decided not to continue with this placement because they felt that the care being requested could not be delivered safely within the agreed visit times. Patient safety is always our top priority.
We take vetting and training extremely seriously and currently accept fewer than 7% of applicants. All carers are required to provide verified training certificates and complete regular refreshers.
In this situation, several carers independently raised concerns that either longer visits or double-handed care would be needed to provide safe support. As discussed at the time, without these changes they did not feel comfortable continuing.
We understand that this was disappointing, and we genuinely wish you and your father the very best going forward.
William Founder & Managing Director

Oceniono na 5 z 5

Patient and considerate

So far, so good- indeed very good. Staff have been considerate, flexible and helpful in responding to changing circumstances.

5 stycznia 2026
Opinia niezależna
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Odpowiedź od TrustonTap

John,
Many thanks for your feedback
William
Founder & MD

Oceniono na 5 z 5

Simply put

Simply put, Trust on Tap are straight forward easy to deal with incredibly friendly and reliable

29 grudnia 2025
Opinia niezależna
Logo TrustonTap

Odpowiedź od TrustonTap

Thank you for your kind words. Most appreciated.
William
Founder & CEO

Oceniono na 5 z 5

Great interaction with carers and…

Great interaction with carers and clients. Trustworthy, reliable and professional, would recommend

1 grudnia 2025
Opinia niezależna
Logo TrustonTap

Odpowiedź od TrustonTap

Thank you so much for your feedback
William
Founder & CEO

Oceniono na 5 z 5

My carer

My carer, Aaina, is diligent, thorough, very friendly and thoughtful. She does all I could ask of her, and more. It is a pleasure having her in the house and she has transformed our lives at this difficult post surgery time. Her cooking skills are excellent.

24 listopada 2025
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Odpowiedź od TrustonTap

Thank you for your kind words. Most appreciated

Oceniono na 5 z 5

Kind, prompt and helpful

Trust on tap were great at listening to the care needs of my Dad and supporting for me. They were thoughtful, kind and effective in finding just what I needed.

3 listopada 2025
Opinia niezależna
Logo TrustonTap

Odpowiedź od TrustonTap

Thank you for your kind words
William
Founder and MD

Doświadczenie Trustpilot

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