I purchased com creator video walkie talkie (Order number 279865). The product was delivered on time. However, the product image stated that the product has 20 video filters but the package I received... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Zobacz więcej
Reakcja na opinię
Excellent Service From Beginning to end. Great communication fast shipping great quality toys at a good price my Granddaughter will be Thrilled. I would highly recommend. Thank you
After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun
Dane kontaktowe
Zjednoczone Królestwo
- 0333 011 0695
- support@truetoys.co.uk
- truetoys.co.uk
4,1
Dobra
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Unbeatable price & item received within…
Unbeatable price & item received within 24 hrs with no additional delivery premium. What can I say.......faultless!
27 kwietnia 2026
Opinia niezależna
Had no problems from start to finish.
It was easy to navigate to get for payment. I don’t have any negative comments to make. My parcels came very quickly. I’m happy with what I got.
20 kwietnia 2026
Opinia niezależna
Iteams were damaged and ive contacted…
Iteams were damaged and ive contacted to get replacements and ive been told I can't return as there opened.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od True Toys
Hi,
Thank you for taking the time to leave your review.
We’re very sorry to hear about the damage to your item and for the confusion regarding the return.
We’re pleased to see that this has now been resolved. If you need any further assistance, please feel free to get in touch—we’re always happy to help.
Kind regards,
Ella
Very fast delivery
Very fast delivery. Great updates on where my item was, item arrived in perfect condition
20 kwietnia 2026
Opinia niezależna
Excellent, start to finish
Excellent easy to use website, great range of items. Dispatch was so quick and email updates were great. Will 100% be using for more birthday gifts.
17 kwietnia 2026
Opinia niezależna
Cheap unstable closing mechanism
I followed all instructions however as soon as I tried to collapse swing both brackets broke the bolts sheared off the hinges now totally unusable
18 kwietnia 2026
Opinia niezależna
Odpowiedź od True Toys
Hi,
Thank you for taking the time to leave us a review. I’m really sorry to hear about the issue you experienced with the swing—this is not the experience we want for our customers.
We’re glad to see that this has now been resolved for you. If there’s anything else we can help with, please get in touch—we’d be more than happy to help.
Kind regards,
Ella
BargainMax Customer Service Team
Quick delivery and toys exactly as described
I placed an order for some toys on the Thursday morning and they arrived just over 24 hours later on the Friday, and that was without paying for express shipping. The website was easy to use and the toys were exactly as described and at a bargain price compared to other websites.
17 kwietnia 2026
Opinia niezależna
Efficient
Fast, efficient delivery. Would have given 5 stars except for outer box packaging squashed in transit so toy box inside was damaged as well. As it’s a present would have looked better if box not damaged.
Maybe more protective packaging.
Other than that … great service thanks.
18 kwietnia 2026
Opinia niezależna
Item never arrived.
Item never arrived even though I paid for next day delivery. 4 days later found out the item was being returned to BargainMax, leaving me without a birthday present for a party. I got a refund, but the company was totally unreliable.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od True Toys
Hi,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We sincerely apologise for the delay with your delivery, especially as the item was intended as a gift. This is certainly not the level of service we aim to provide.
While we’re glad a refund has been processed, we understand this doesn’t make up for the inconvenience caused. We will ensure this is raised internally and looked into further to help prevent this from happening again.
Many thanks,
Ella
BargainMax Customer Service Team
Pretty awful
Was offered a discount code, which didn’t work, after several emails and phone calls, I was told it couldn’t be used as my item was on promotion (this was not made clear to start with). I ordered the item (girls bike) and when it arrived, the box was severely battered and taped back together by the courier, and half the bolts were missing!
13 kwietnia 2026
Opinia niezależna
Odpowiedź od True Toys
Hi,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’re especially sorry for the upset and confusion caused — this is certainly not the level of service we aim to provide.
Please reach out to our support team directly at support@bargainmax.co.uk with your order details so we can investigate this fully and put things right as quickly as possible.
We’re here to help and will do everything we can to resolve this for you.
Many thanks,
Ella
BargainMax Customer Service Team
The price was very good and delivery…
The price was very good and delivery was quick. I also enquired about a new customer code that didn’t appear as expected and the customer services response was very good and a refund was applied.
Unfortunately when the bike arrived it was the wrong size and it turned out that it was due to a mistake in their systems and they didn’t have the smaller size. This was very disappointing for my granddaughter as it meant we had to return the bike for refund and have then had to pay more to buy elsewhere but it’s one of those things that happen sometimes I suppose and the customer service staff member was very good in sorting everything out.
27 marca 2026
Opinia niezależna
First time using Bargainmax and they…
First time using Bargainmax and they did not disappoint! Easiest transaction, delivered in great time. Will definitely use again 5*
12 kwietnia 2026
Opinia niezależna
Love bargain max never had a problem…
Love bargain max never had a problem and always get a bargain. Thank you and carry on as you are
27 stycznia 2026
Fast delivery and grandson loves it
Fast delivery and grandson loves it
9 kwietnia 2026
Opinia niezależna
Amazing price and super fast delivery
Amazing price and super fast delivery
9 kwietnia 2026
Opinia niezależna
Perfect for my grandchildren
Perfect for my grandchildren. Speedy delivery too.
5 kwietnia 2026
Opinia niezależna
Excelent bargain price and very fast…
Excelent bargain price and very fast delivery
7 kwietnia 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.