Trip Mate Recenzje 

3 different phone numbers, company changed from TRIPMATE to REDION. RUN AROUND FROM ONE PHONE NUMBER TO DIFFERENT PHONE NUMBER TO DIFFERENT WEBSITE, again and again. Company is a scam.

5 stars for Bridget, who PROACTIVELY CALLED US to straighten things out. 0 stars for inconsistency in customer service that allows a condescending, rude, and unprofessional person like Tariq to work there. "yep they'll know who I am. I'm the ooooonly Tariq in the whoooooooooole company". Especially not a good representative for a company to interface with people who are already experiencing a medical hardship causing the derailment of their travel. Two stars for the online system that separates your claims processes from the insurance company, and is not clear at all regarding how to handle multiple people traveling together, or how to handle appeals after rejection.

This is the worst company I have ever worked with. We had 6 claims, 2 got paid right away, 2 for denied because they didn't read the comment and the last 2 took 4 months to pay out!!

My cruise vacation that I insured thru Viking Cruises got interrupted/delayed due to a late arriving airplane which forced me to delay arriving to a port where I could board the cruise ship Polaris in Iquique, Chile. I was scheduled to board the ship in Valparaiso. Chile.
Delta gave me and my wife boarding passes from Atlanta to Santiago 2 days later. After arriving in Santiago I bought plane tickets from Santiago to Iquique. Trip Mate refused to reimburse me the cost of these Sky Airlines tickets. I paid the insurance premium to cover incidents like this. What a terrible insurance company. The only thing good about them is how quickly they take your money and give you policy documents that are not any goid.

Worst travel insurance company on the planet......What are the pro's? Purchasing the insurance! Easy to purchase, easy to pay. What are the Cons? doesn't pay a dime, regardless of reason, doesn't matter the policy you purchased. Problem is other companies use them in the background. We booked our policy through World Nomad and they use Trip Mate. Had I known that I would not have booked with them, as I have had issues several years ago with Trip Mate. My family purchased the Explorer plan, which is supposed to be the middle of the road plan - in addition to the regular insurance we purchased the additional Option to cover Trip Interruption up to 100% of the non-refundable Trip Cost up to a maximum of $10,000. The trip was interrupted from the start due to our Parking company at the airport being under construction. We submitted all documentation to Nomad from our trip to include an At fault letter from the Parking Company. Trip Mate denied the claim. I submitted an appeal with details regarding the "at fault letter, and again it was denied. We will never again book insurance with a company that is backed by Trip Mate......what a scam of an insurance company.

Scammers. Absolutely terrible experience with Trip Mate. My trip to Thailand was canceled due to airspace closures caused by bombings in the UAE (something completely outside of my control) and Trip Mate still denied my claim.

I submitted all required documentation, followed their instructions, and even resubmitted the claim when asked, yet I still have not been reimbursed. The communication was slow, unclear, and extremely frustrating throughout the entire process.

Travel insurance is supposed to help people during unexpected emergencies, but in my experience, Trip Mate looked for reasons not to pay instead of supporting a legitimate claim. I would strongly caution others before relying on this company for travel protection.

You can’t cheat the universe forever. Karma keeps receipts. Never give your money to this agency.

One star only because zeros not available. Should have been an easy claim, weather canceled out flight to Europe. Website claim process was terrible. Would not accept documents. After several attempts was told to start a new claim. I did and had the same issues. Didn't get much further with customer service.

I agree with comments Do Not Use

Sadly we had to cancel our Viking Cruise due to an illness. After filling out the Viking trip insurance application incorrectly we ran into a bunch of issues getting a refund. Luckily, Bridgette came to the rescue! She was absolutely amazing! She not only reached out to Viking to get the information needed to process the refund but helped file the claim and process the refund in 48 hours. She followed up multiple times to keep us informed about where we were in the process. We are so thankful for her assistance! Her patience with me has earned her a raise for sure! Thanks, Bridgette! We appreciate you!

I had an exceptional experience with the reimbursement process following my flight cancellation during the winter storm in New York. Given how chaotic and stressful travel disruptions can be—especially during severe weather—I was genuinely impressed by how smoothly everything was handled.

From the moment I submitted my claim, Bridget ensured the process was clear, transparent, and efficient. She was responsive and empathetic, acknowledging the inconvenience caused by the storm while guiding me through the necessary steps. Communication was timely, and I always felt informed about the status of my request.

What stood out most was the speed and fairness of the reimbursement. Despite the high volume of cancellations during the storm, my claim was processed quicker than expected, and the reimbursement accurately covered the eligible expenses without unnecessary delays or complications.

Overall, this experience turned what could have been a frustrating situation into a positive one. It’s reassuring to know that in times of unexpected disruption, there is a reliable and customer-focused system in place. I truly appreciate Bridget’s professionalism and efficiency throughout the entire process.

So tripmate got back to me once again and insisted that I get a definitive reason why my United flight was canceled... Unfortunately United has a uniform reason why they canceled the flight.. no exact reasons but the flight was canceled. Unfortunately tripmate wants a decisive reason why they canceled the flight and that's how they get out of paying you. Beware.. they have all excuses to not pay you

Let me start with the good news. Today, Ethel from TripMate called, and she was positively delightful and helpful, and helped us recover expenses that TripMate had earlier said were not reimbursable. So it was a relief to talk with someone as competent and service-oriented as Ethel.

Why only 3 stars? A bit expensive. At $450 per passenger, it was nearly $2000 for a family of 4. AllianzTravelInsurance.com charges that for an entire year of travel.

When we were stranded in a closed airport, we called to notify TripMate of the incident. The woman answering the phone made us feel like we were just another problem for TripMate.

When we initially submitted our claim, we received a long, long list of additional information to gather, such as a letter from the airport confirming our flight was cancelled! It gave us heartburn to learn that a photo of the airport's cancellation board did not suffice. The fact that the Amsterdam Airport made the news did not suffice. The fact that we had called from the closed airport did not suffice. FOR THAT MATTER, why couldn't TripMate just check with Viking because Viking helped us board alternate flights to get to the ship. Neither the boarding passes of our rerouted flights, nor the hotel receipts for staying at the airport were sufficient. We had to get a letter from the airline. Once we figured out how, it was actually easy. So why didn't TripMate simply request the letter from the airline instead of giving us so much anxiety and stress?

We selected TripMate because that is what Viking offered and we paid Viking directly. We assumed there would be some coordination, but we had to submit even Viking's final statements to TripMate.

We did a fairly good job of asking for receipts, but then I lost them. We were told that credit card statements were not sufficient! Thank goodness my wife found the receipts, because otherwise we would have been out of luck.

I lost a lot of sleep over this, having to do battle with TripMate. Thank goodness, in the end, Ethel called. She had reviewed all of our documents, statements, receipts and understood what needed to be done.

We expect checks to actually be sent to us. So thank goodness TripMate is not a scam, like the insurance company portrayed in the film The Laundromat.

Ethel at Trip Mate was very helpful and efficient and explained the claims process very well.

Do NOT use this company!!! We were stranded in Grenada at a Sandals Resort because AA canceled our flight at 3 am of the departure date. Sandals was very accommodating to let us stay an extra night. There is only ONE flight in and out of Grenada daily. We had NO option but to stay. We have had an absolute nightmare trying to get reimbursed from this company. They sent us a check for $150 pp when they have our receipt for $1030. I have contacted Sandals corporate office to request a refund for this insurance for next year as they are a scam!!!!!

Working with Trip Mate has been a most pleasant experience - my wife and I had our 02/16 - 02/22 Aruba trip interrupted, in not being able to travel back home to New Jersey, due to suspended air travel / storms in the Northeast. We had to spend an additional five days / four nights, before traveling back to New Jersey. We take travel insurance, as we always purchase, and have never had to file a claim ... this trip, we did. The ease of the claim(s) process, and working with Ethel, really did streamline the claims / payment process. I would highly recommend this company.

I filed a claim with TripMate for a trip to Atlantis at Nassau Bahamas. The day I was scheduled to leave, on Sunday, 09.28.25 there was a verified storm which closed the Nassau Bahamas' airport. All fights there were canceled. Delta rebooked me and my travel companion the next day with no hassle or charge. Atlantis would not refund or extend my booking for the lost day, and advised me to utilize the travel insurance I had purchased. My experience with TripMate was frustrating. I was transferred to numerous representatives over the course of six months only to receive half of the cost of the day I lost through no fault of my own. Even through the entire hotel bill was on my credit card, I was told my travel companion had to file a separate claim, which was denied without explanation. Additionally, the claim was closed! My claim was straight forward. I only claimed the lost day, no other expenses. I do not recommend utilizing this travel insurance!

I would not vever use the company . My wife was daignosed with a severe contition 4 days before travel . Her doctor said absolutely no travel . Trip Mate was given good documents after her surgery with Doctor documenting and stating no travel .Trip Mate declined the claim . After 10 to 15 phone calls to AAA and more documentation Trip Mate said it was "under Review " We placed the claim end of June or beginning of July and the review took 8 months to FINALLY recieve a check
We had the stress of the medical condition and Trip Mate did a great job of increasing that strees for both my wife and I

This is legit a scam. I was stranded in NY and filed a claim and was reimbursed only about a quarter of what I had to spend on hotels, clothes, and food. Then I went to go get the measly amount they reimbursed me, I log in to find the payment canceled!
-100/10 will never go through them again and will tell everyone who will listen to not go with them. It’s a scam.

Edit: I was called by a customer service agent three times in a row which I missed since I was working. In her voicemail she assured me that the partial reimbursement was not canceled (even though it says canceled). We will see. Maybe I have this totally wrong. I’ll update when I get more information.

Was assisted by Bridget filing a claim related to a travel delay after the 2026 Blizzard. She was extremely helpful, knowledgeable and courtesy. They are lucky to have Bridget helping with claims!

We got stuck in North Carolina airport, spent the night on the floor. Extended our stay by 1 night so we still got our 6 nights of vacation. All they reimbursed us was $117. The cost of our extra food. Our total request was around $600 & the insurance was $500. This was our 4th year purchasing the insurance and 1st claim. We will not be getting insurance next year.

This company and their so-called travel protection is useless. I'm out $1700 for crappy service. Called up and waited 45 minutes on hold only to have the person hang up on me when he realized the claim would require more work than normal on their part. Called up on the next day. Person said he would have claims person who signed e-mail call me back. Never got a call back. Their business model, like so many other insurance companies, is obviously just to delay and deny. Have appealed but more information was supposedly needed. Have provided that information and am waiting but not holding my breath.
You'll see they respond on Trustpilot but it's the same stock phrase for everyone. Big promises but no delivery. One letter from them had the closing, "Warmest regards" like they were a long lost buddy or something. What bull****! Faux politeness doesn't equal service. Unless I can get some satisfaction, I will contact cruise line executives and discourage them from using this so-called insurance.