DO NOT USE this company! On returning back to the UK, we were told to contact Easy Parking for pick up back to their yard where our vehicle was being kept. Communication was poor having been told on m... Zobacz więcej
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All a bit amateurish. Not too bad dropping car off and getting their minibus to cruise terminal but disaster coming back. Promised pick up in 20 minutes, continually phoned them when there was no s... Zobacz więcej
Excellent price for cruise parking, crystal clear instructions, prompt pick up for both departure and return, safe parking site that is easy to find, both drivers exceptionally helpful with luggage... Zobacz więcej
Booked a meet and greet service, and day before our flight they changed the underlying service provider to Lion Parking which is 1 rated. Drop off went OK, but upon return we only got our car back at... Zobacz więcej
Informacje dotyczące firmy
- Agregator turystyczny
- również w kategorii:
- Transfer lotniskowy
Napisane przez firmę
Trinqoo provide comparison service for Airport parking and Airport transfer service to UK travellers.
Dane kontaktowe
12 Deer Park Road, SW19 3TL, South Wimbledon, Zjednoczone Królestwo
- 0208 050 5352
- support@trinqoo.com
- trinqoo.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly
On time, driver very friend and vehicle decent and air conditioned.
Would not recommend
Would not recommend. We were booked in for 6am, but Trinqoo driver didn't arrive until 6.45pm, despite us phoning several times. NB With this company you have to pay your own short-stay car parking ticket, whereas most companies include it in their quote, so a) it is not as good value as it looks and b) as our driver was late, we had to pay £11 (30-45 mins) rather than £7.50 (0-30 mins). Trinqoo do not have a desk in the car park, so you can only contact them by phone, and on our way back, their operator was busy and you couldn't leave a message as the 'inbox' was full - not what you want to hear after a long haul flight! We wondered whether we would ever see our car again......TBF, they did call me back after I'd phoned a few times and their driver this time was quick in delivering our car back.
Genius worked as well as all the other…
Genius worked as well as all the other airport parking companies
Phoned 20 mins before
Phoned 20 mins before. They arrived promptly. Will use again
The driver who picked our car up from…
The driver who picked our car up from London Heathrow Airport was so friendly and helpful, it made my day. Thank you
Easy pick up and easy drop off although…
Easy pick up and easy drop off although the car was unlocked the day before our return but not driven anywhere. I know because I get a notification on my phone.
I also don't understand how it took them 49 minutes to drive the car from the terminal to the place where it was parked which was 1.9 miles away, according to the tracker in the car.
This made me a bit suspicious unfortunately.
Amazing product great quality and looks…
Amazing product great quality and looks just like I'm the picture. Very happy with it and delivery was fast.
helping customer with there issues and…
helping customer with there issues and any problems as quick as possible. I had problem with the genius parking and they solve the issues with in few days. I had great experience and I will use them in the future thank you.
Did what it said on the tin.
Dropping our car off
Dropping our car off . We had to wait too long cost £13.50 for exit ticket. There was 1 couple waiting 4 hours to collect their car . Hope we don't have the same wait on our return
An excellent service throughout
An excellent service throughout. Both the drop-off and pick-up processes were very efficient and staff were very friendly. I will definitely use them again and can highly recommend Trinqoo to others.
Their service people told me to park at…
Their service people told me to park at meet and greet on terminal 3 but then never showed up or answer their phones. I had to leave the car at Short Stay as I was now running late and then get charged £88/day for the entire 8 days of my travel.
Received no support at all.
Inexpensive, good communication and on time
Easy to use, met on time, good communication and inexpensive, recommended
Sharp eyed driver…
Sharp eyed driver spotted we’d left a bag in the car, called and waited for us to come back. Life saver!
Dreadful - do not use
They were late to meet me to take the car, late to return the car and have dented my passenger door.
Unexpected TFL charges whilst out of country
The driver was extremely slow to arrive to collect the car even thought we had phoned ahead.
On our return they were ready and all went well until I discovered they had driven my car without permission 24+ hours before we returned to the country.
Fortunately I had autopay set up for TFL so I did not get exposed to nonpayment charges, but as this was not expected nor did they tell us at the time someone else could get caught. ( I only found out when I checked my statement)
When we tried to contact the company it took over a week with multiple attempts, and ultimately no response from the company we had used through the booking site.
Eventually the booking site started their investigation, the explanation given was the car was moved closer to the airport - given we arrived in at 18:00, there was no need to do this the previous day. They have agreed to refund the TFL charge, not yet received, no apology, no direct compensation for our time or effort trying get a resolution - just an offer of a 15%voucher against a future booking! Why would I trust them?
We booked parking for 2 cars at…
We booked parking for 2 cars at Heathrow airport on the 2nd February and collecting on the 5th. We called the number 30 minutes before arrival at the airport as instructed on the paperwork, unfortunately there was no answer, we rang several more times with no luck.
We arrived at the airport faced with no meet and greet so we had to book an alternative company.
Approx 1 hour after booking the new company Trinqoo rep called us back explaining they had issues with the phone service overnight and apologised profusely, he told us to call the office on our return to claim a refund. We did that 1 week later and found no resistance whatsoever, the team were very apologetic and dealt with the claim straight away.
Extra charges and removal of contents
Parking charges and removal of contents.
The staff were polite, on time etc. Car returned with less than 20 miles driven, fuel level about right etc.
However, I have 2 issues. Before booking I did not appreciate that two short term parking charges also apply, so add another £15 to the cost. And, the car appears to be been searched and a bag of parking coins was no longer in the car upon its return. Ok my fault for leaving temptation, even if hidden.
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