The Fast Track Sharpener is easy to use and produces a clean, sharp edge on my chisels and planer blades. I also bought some additional finishing stones and honing strops with paste to get an even fin... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Zobacz więcej
Reakcja na opinię
bought a T8 router and found that the kit was missing a few accessories, so contacted CS via the web site and the chat bot. Spoke to a chap called Jack, explained the issue and the response was instan... Zobacz więcej
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Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Dane kontaktowe
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Zjednoczone Królestwo
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Doskonała
898 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
thislast lot of communication was very…
thislast lot of communication was very good with the right outcome
15 lipca 2025
Odpowiedź od Trend Tool Technology
Hello,
Thank you for leaving a review on our page .
We are glad to hear you had good communication with our team and good experience with our level of service.
Kaytlin (Customer service)
Great products and a great range
I have been using Trend products for decades and always found the products spot on . My local dealer disappeared but the online service from Trend direct is great. I needed some small cutters 4/5mm diameter to repair an antique embroidery frame and the two supplied were exactly what I needed and performed brilliantly
15 lipca 2025
Odpowiedź od Trend Tool Technology
Hello Tim,
We are excited to hear the products you purchased from us exceeded your expectations and were the perfect fit for your job. We are always happy to help out a loyal customer such as yourself.
Thank you very much for leaving a review on our page.
Kaytlin (customer service)
Great customer service
Very attentive and prompt response to a minor but important issue.
Very much appreciated
8 lipca 2025
Opinia niezależna
Odpowiedź od Trend Tool Technology
Hello Stefan,
We are happy to hear you had a good customer experience with our after market help, its great you are back up and running after your issue was sorted. Thank you for your review. Jack (customer service)
Fantastic customer service.
Fantastic customer service.
My product developed a minor fault, and Jack (customer service) immediately understood the issue, sent me the relevant forms and dispatched a replacement within 24 hours.
So impressed, I’ll definitely buy Trend products in the future.
10 czerwca 2025
Opinia niezależna
Odpowiedź od Trend Tool Technology
Hello Jon,
Many thanks for taking the time to leave a review with us. We are glad to hear you are back up and running after your issue. At Trend our 1st priority is customer care and from this review we can see your expectations were met. Jack (customer service)
Odpowiedź od Trend Tool Technology
Hello,
Thank you for leaving a review with us. We are glad to hear you found what you needed and your customer experience was fast and user friendly. Jack (customer service)
Helpful on phone and quick response.
5 lipca 2025
Odpowiedź od Trend Tool Technology
Hello Derek,
Thank you for taking the time to leave a review with us. We are glad to hear you appreciate our customer care and service level. Jack (customer service)
The service you get from Trend tools is…
The service you get from Trend tools is unbelievable.
Ordered some small parts on a Friday afternoon and they was delivered Saturday morning, absolutely incredible, less than 24 hours.
4 lipca 2025
Odpowiedź od Trend Tool Technology
Hello Mr Pritchard. We are very grateful for your kind review ! We are excited to hear your goods arrived in such a small amount of time. Thank you for taking the time to leave a review on our page. Jack (customer service)
Very helpful company
I bought a Trend router because they are based in the UK and they made some excellent helpful videos on youtube.
15 czerwca 2025
Odpowiedź od Trend Tool Technology
Hello,
Thank you for taking the time to leave a review with us. We are grateful for your feedback on our product and our informational videos. Jack (customer service)
10/10 Customer Service (Jack)
I just purchased my first Trend power tool - to find that one single accessory screw was missing.
The telephone number for Trend was clearly listed on the back of the instruction manual - no need to hunt around online. After choosing customer services from a menu, the call was answered immediately by Jack - who was polite, friendly and most importantly - extremely helpful. Jack sent me an e-form as promised within moments, and upon returning the form, again within moments, confirmed that a replacement spare part was on it's way - received next day.
Mistakes happen - but how a company deals with them is crucial.
I'm grateful to Jack for his excellent customer service, and grateful for Trend for clearly being a great company.
I will certainly be more likely to choose Trend over other brands as a result of this experience and would encourage others to do the same.
25 czerwca 2025
Opinia niezależna
Odpowiedź od Trend Tool Technology
Hello,
We’re thrilled to hear that your first experience with us at Trend was such a positive one. Im glad we could resolve your issue with swiftness and get you up and running. Your feedback truly means a lot to us. We’re pleased to know this experience has made you more likely to choose Trend again in the future. Jack (customer service)
Odpowiedź od Trend Tool Technology
Hello Phillip,
Thank you very much for your review on our page. We are happy to hear you appreciate our high level service. Jack (customer service)
Odpowiedź od Trend Tool Technology
Hello Mr Lucas,
Thank you very much for your 5-star review. We’re thrilled to hear your order arrived quickly and met your expectations. Your feedback means a lot to us at Trend. Jack (customer service)
Fast delivery.
Fast delivery but it’s hard to see were the price for the face cover come from?
22 czerwca 2025
Odpowiedź od Trend Tool Technology
Hello Wendy,
We are happy to hear you received your order quickly. We appreciate you taking the time to share your experience. We’re sorry our pricing didn’t fully meet your expectations. Your comments are important to us, and we’ll keep them in mind as we continue improving. Jack (customer service)
I ordered the cutters and they arrived…
I ordered the cutters and they arrived promptly. Not used yet as bought in anticipation of future projects.
21 czerwca 2025
Odpowiedź od Trend Tool Technology
Hello Mr Simpson,
Your review on our page is much appreciated. We are happy to hear you received your cutters swiftly and ordered without issues. I hope they serve you well on your projects. Jack (customer service)
Delivery service from UPs
The service I was given by Trend personnel was excellent but where I became dissatisfied was when I tried to track my package. I contacted trend as i was getting concerned the package was taking longer to arrive than expected. Trend gave me a site to contact which happened to be UPs. UPs did not attempt to deliver to my address but a shop in a nearby town, not even letting me know. I also paid for delivery. POOR SERVICE! GET RID OF UPs.
20 czerwca 2025
Odpowiedź od Trend Tool Technology
Hello Roger,
We are sorry to hear you have had delivery issues with your order. Feedback is always encouraged and we are always looking for ways to improve our customer experience. Unfortunately, regarding deliveries we have no influence on UPS as a third party carrier. Please can I ask you rate our services with fairness relative to our possible options to customer care and services. I do apologise you have experienced this inconvenience. If you would like to contact us feel free at - customerservices@trend-uk.com or 01923 249911. Jack (customer services)
Great products and immediate service.
15 czerwca 2025
Odpowiedź od Trend Tool Technology
Hello Tom,
Thank you very much for leaving a review on our page. Its great to hear you are happy with the quality of our products and service. Jack (customer service)
the product was exactly as described…
the product was exactly as described and just what i needed. Ordering and delivery were clear fast and simple
30 maja 2025
Odpowiedź od Trend Tool Technology
Hello Charles,
We are glad to hear you got enjoyed using our site and that your item met your expectations. Many thanks for choosing Trend and leaving a review on our page. Jack (customer service)
Excellent and polite as well as…
Excellent and polite as well as knowledgeable customer service.
A professional and friendly attitude by staff.
Very pleased 👍
9 czerwca 2025
Odpowiedź od Trend Tool Technology
Hello,
Thank you for your kind words. We are happy to hear our team could provide the help and experience needed for your needs. Many thanks for leaving a review with us. Jack (customer service)
My digital angle rule started to play…
My digital angle rule started to play up after purchasing it through Amazon. After six months it was past Amazons return policy. So I contacted Jack at trend customer service department and he soughted a replacement for me
6 czerwca 2025
Opinia niezależna
Odpowiedź od Trend Tool Technology
Hello David,
We are happy to hear you are back up and running, Many thanks for contacting us to get your issue sorted, and thank you for taking the time to leave a review with us. Jack (customer service)
Trend detail sander
Great product promptly supplied, tracking details and forecast accurate. Good service.
4 czerwca 2025
Odpowiedź od Trend Tool Technology
Hello Justin,
Thank you very much for leaving a review on our page. It great to hear you appreciate the service levels our Trend team provide, from online straight your door. Jack (customer service)
Disappointing customer service
Purchased a skeleton door hinge jig
Jig was supplied incorrectly manufacturered
Called trend technical, first call I was assured the jig was correct
Second call to technical, he admitted it was incorrect
Arranged a pick up, inspection, then a delivery of new one within a few days which was fair
I asked for a gesture of goodwill for my wasted time on it , point blank refusal, "we don't offer compensation"
I then sent a complaint email to trend customer service and received the same typical answer from a big company, although we admit we were wrong, we're not going to do much about it
I think it's ridiculous, you admitted to selling something not fit for purpose but won't offer a small gesture as an apology
I purchased from screwfix and they did more than trend on the matter
I will always look for alternatives now before buying trend again, very dissapointed
30 maja 2025
Opinia niezależna
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