Trek Bicycle Recenzje 

Als Vielfahrer kann ich nur sagen
schlechte sehr schlechte Qualität werde nach 4 Trek Bikes nie ,wirklich nie wieder ein Rad dieser Marke kaufen,Tel.Support gut Lösung keine !!!!!!!!!

The staff in Trek in Bramhall are the most helpful and friendly I have come across. Their knowledge was brilliant and as well as wanting to purchase an E Bike I took in 2 bikes that had punctures and a few other problems but they were sorted and ready for collection within a few hours. I will definitely be back. Thank you.

Afschuwelijke kwaliteit en nog ergere vlaam aan de telefonische klantenservice. Zo arrogant en onbeschoft als ze kunnen komen, haat z'n eigen leven en je wordt bijna uitgescholden als je eerlijk bent over hun k,u-t product. Vermeid dit merk als de plaag als je je geld en gezondheid liefhebt.

C'est avec joie que je prends mon vélo trek adapté à moi. Je l'ai depuis presqu'un an, je l'utilise pour me rendre à mes différentes activités, faire mes courses et faire du vélo loisir. Super, on se gare juste devant notre but. Rien à voir avec mon vieux vélo avec lequel je peinais ou prendre une voiture. Merci.

Ik heb 12 jaar op een X800 gefietst, prima fiets, nooit iets mis mee en prima service bij de dealer. Nu overgestapt naar een District 4 EQ en heb er alle vertrouwen in.

Koop geen trek fiets alsjeblieft geen kwaliteit gr marc

Der Carbonrahmen meines Checkpoint SL5 Gravelbikes bekam einen sich vergrößernden Riss - ohne Unfall oder andere Fremdeinwirkung. Obwohl Trek überall mit lebenslanger Garantie wirbt, wurde der Garantieanspruch einfach abgelehnt. Reparaturkosten über 1000 Euro zusätzlich zum Preis des Rades von über 3500 Euro für ein paar tausend Kilometer. Das kann jeder Billigversender besser.

Visited our local Trek store over the weekend as looking at my partners options for a new E-Bike.

The service rep on the floor approached and started talking in a manor that was very unprofessional. Spoke to me like I was an idiot who had no idea what I was talking about (I have 30 years in the bike game and have had many higher end E-Bikes myself) and then proceeded to argue with me over trivial things that he was wrong about.

Overall the sales rep really rubbed me up the wrong way with the way they speak to potential customers. Honestly quite pleased I had a look here as the reviews of others and my own experience have guaranteed that I will not be buying a Trek going forward.

Trek Powerfly 7. Nach nur 7000 km Dauerknirschen und Knacken am Hinterrad. Aussage vom Fachhändler: du brauchst ein neues Hinterrad. Muss klarstellen: Rad wurde jedes Jahr zum Service gebracht. Aber jetzt geht es los. Laut Trek erst Ende April wieder verfügbar. Toll. Und bis dahin? Nun, den Link zum Hinterrad habe ich bekommen. So kann dein Händler es schon mal bestellen. Auch dies die Aussage von Trek. Den Trek Store in Hamburg schüchtern angefragt. Kein Problem: wir haben noch ein Hinterrad. Ins Auto. 60 Kilometer nach Hamburg. An der Kasse: 218 Euro. Dann die Überraschung: das Hinterrad ist für SRAM konzipiert, nicht für Shimano. Komisch: hatte doch die Typen-Nummer an Trek weitergegeben. Falscher Link? Der Händler: wir können es umbauen auf Shimano. Kostete nur nochmals über 100 Euro. Und jetzt baut es der örtliche Händler noch ein. Nochmals Kosten ….
Und es wurde natürlich versucht, die Schuld an den Kunden abzuwälzen: mit Hockdruckreiniger gewaschen… NEIN
Im Winter auf Salz gefahren … NEIN
Dann noch: wie alt ist dein Fahrrad? Vier Jahre …. Dann ist es klar. Hält nur zwei Jahre …. Gesagt bekommen bei Trek in Hamburg.
Ich bin ziemlich verärgert. Schade, da ich mit dem Bike sehr zufrieden bin …

Our son, 17 years, bought a trek madone slr 9 gen 8.
He paid for it all by himself. (. And we all know the price)
He bought the white project one frame , because that is what he loved.
He literally drove 20 kilometers with his bike , and then he crashed. The frame broke.
Fortunately we are insured.
But now he wants to buy a new white frame, but unless he destroys his old frame , this is not possible.
So whenever you buy a project one trek bike , be aware . If you break your frame you have to buy a complete new bike .
I find this utterly disappointing and a terrible poor show of brand like Trek.
And there was no goodwill what so ever.
Poor poor show

Change les pièces du vélos sans réel besoin.

I have an issue with the carbon fork on my 6 month old Domane.

After an in-person assessment @ Trek Bicester on 1/3/25, Stuart Taylor (Store Manager) offered relatively little in way of explanation for what might have gone wrong, but suggested we file a warranty claim for a new fork.

Stuart assured me that he would file the claim that day (1/3/25), and would likely receive confirmation from Trek by the 3/3/25 or 4/3/25. With the new fork being delivered by the end of the week (7/3/25).

It is now 11/3/25, 10 days later, and I have received no form of communication from Trek pertaining to the status of my warranty claim.

I emailed Stuart Taylor on 10/3/25 asking for an update. I've been ignored.

The fork is a critical component of a bike, and a failure would be catastrophic. As a result, whilst I wait for Trek to process my warranty claim I cannot ride my bike. I paid a lot of money for a bike that I cannot use, and I have no idea when it will be remedied.

I am slowly loosing faith in the brand. A manufacturing defect on such a critical component is alarming, and I dread to think what might have happened had I not noticed it.

On top of this, Treks communication has been very poor. Online chat were asinine and offered no insight or advice besides contacting my local Trek store. My local Trek store have offered no explanation as to what might have happened, ignoring my email and failing to communicate or update me on the progress of my claim.

I was also slightly perturbed by how Stuart handled my bike when he inspected it, at one point very demonstrably throwing the thru axle back into the fork after removing the front wheel, chipping the paint in the process.

I am now in the process of seeking legal advice on how best to move this forward, whilst considering alternative brands so I can get riding again. If the issue with my Domane is ever fixed I will most likely sell it. A very expensive regret.

I would not recommend Trek.

Mon cadre de vélo fissuré au bout de deux ans, cadre garanti à vie et pas pris en charge, le vélo n était jamais tombé et jamais eu d incident mécanique. Ils ont prétexté que la fissure provenait de là chappe du dérailleur qui n était pas abîmé et confirmé par mon vendeur matériel velo, la chappe ne peut pas remonter à ce niveau et casser un cadre ; information confirme par mon vendeur locale. Société en difficulté qui prenne les clients pour des imbecikes, prendre exemple sur Pinarello Scott, look et cube. Je déconseille fortement de ne plus acheter Trek.

I have always believed in paying more for a reputable brand to receive better customer service and after-sales support. Unfortunately, my recent experience at Trek Rouse Hill has been the worst customer service I have ever encountered, and I feel compelled to raise this matter with AAAC and Trek Bike Management.

I recently purchased two Trek bikes for my child, and on 1/02/2025, I visited the store seeking assistance with a missing rivet for the seat. From the very beginning, the staff member I dealt with was not only unprofessional but also completely unhelpful.
• He spoke inappropriately to our 2-year-old son, which was unacceptable.
• Instead of offering practical solutions, he made excuses and treated a simple request as if it were rocket science rather than a minor issue that could be easily addressed.
• I was told that mechanics don’t work on weekends, they don’t have the right size rivet, and he didn’t know anything about the rivet sizes—all of which demonstrated a lack of product knowledge and unwillingness to assist.

As a customer, I expect a premium brand like Trek to employ staff who are professional, knowledgeable, and customer-focused. Unfortunately, this was far from the case.

I will be escalating my complaint and expect Trek Management to take responsibility for ensuring their staff are properly trained. Experiences like this damage a brand’s reputation, and I strongly urge other customers to be cautious when expecting support from this store.

Trek needs to do better.

I find that a large percentage of negative reviews on this site are based on bad experiences with a dealer. If you buy from a directly owned Trek store you will not have these negative experiences and I can assure you that your experience will be positive! The bikes are excellent, the service departments are brilliant and the customer service and hospitality are out of this world! If you have a problem, no matter how small, it will be sorted out fairly and with a freindly attitude!

Acquistata bici trek checkpoint sl5 2024 dal rivenditore MINGARDI BICICLETTE DI Brescia in data 4/9/24
Ho acquistato una taglia 54 perchè le misure, a leggere le indicazioni della casa, erano adatte alla mia statura.
Purtroppo non è così...non fidatevi...
dopo qualche gg dall'acquisto ho contattato il rivenditore che, fino a quel momento, si era dimostrato gentile e disponibile, chiedendo una taglia 52 che fino al momento della telefonata era disponibile sul sito, ovviamente ero disponibile ad integrare qualcosa. Per tutta risposta mi sento dire che non era possibile e subito dopo la disponibilità della taglia piu piccola della bici non c'era piu.
Il biomeccanico mi consiglia allora di sostituire a quel punto, manubrio con un reach piu corto e attacco manubrio, dopo avermi tra la'ltro scarrellato la sella tutta in avanti.
Richiamo MINGARDI chiedendo se poteva procurami ad un prezzo decente , manubrio e attacco.
Mi dice che avrebbe sentito TREK e che il giorno dopo mi avrebbe fatto sapere. Sono passati tre mesi e sto ancora aspettando....
Oltretutto mi ha venduto la bici (che ho ritirato in negozio) senza nessuna regolazione dei cambi che ho dovuto far fare a mie spese giacchè tutti i rapporti saltavano.
Questa è stata la mia esperienza con TREK e col rivenditore MINGARDI di Brescia.
Pessima azienda e pessimo rivenditore

Absolute junk!

Have an allant+ 8 and during my 2 years of usage:

Battery broken
Computer broken
Wheel Broken 2x
Wheel hub worn out 3x
Charger broken
Lots of other small issues (eg computer not charging anymore without warning, leaving you stranded even though the bike battery is fully charged)

The bike is also slow as hell, don't even hope to keep up with other speed Pedelecs.

I also found out the hub for example is a cheap 3-pawl Chinese part (15eur) and not a known brand with a ratchet.

Maintenance cost is also huuuge!! Chain and cassette are well maintained, but last on average 800-1300km before they need to be replaced.

Stay away from trek speed Pedelecs! Even the shop where I bought the bike is pulling is hair out because of quality issues with trek bikes (both speed Pedelecs and mountainbikes).

I bought a Trek Powerfly 4FS EMTB,$5299.00 Canadian... after 400 miles, the rear Bontrager tire was done,the rear hub body broke, warrantied, after getting the hub body was replaced, the mechanic told me my shift cable and housing needs to be replaced and the drive train will need to be replaced soon. 150 miles later, the drive train is done! Cable and housing are still working. The dropper seat post wiggles slightly, asked if it could get it replaced when it was new, salesman said it would be at MY COST.
$1200.00 later for upgraded parts, the wheel set,chain ring,chain and cassette. Next, I will need to upgrade the cables and housing,both, for the rear derailleur and the hydraulic brake lines. Poor quality cables and housings!
WILL NOT recommend Trek bikes to anyone!
I should have bought a
KONA.

Order the bicycle two weeks ago, l have been told, within ten days to receive the bike. Everything went silent, phone the retailer today was saying bicycle on a courier another four days reach here, plus they going to prepare the bike, this put me of to buy, l will be cancelling bike, good job early indication they are not capable to do after sales service, if they can't delivery on time

Ich hatte bei TREK in Eppendorf ein schönes Fahrrad gefunden und die erste Verkaufsberatung war sehr nett. Deshalb hab ich es direkt gekauft. Der Lenker sollte noch getauscht und ein Gepäckträger inkl. Korb angebaut werden. Aber das sollte kein Problem und in 2-3 Tagen erledigt werden. Als ich dann nach über einer Woche nachgefragt habe war es noch nicht fertig. Eine Woche später habe ich es wieder versucht. Im 1. Telefonat hieß es noch nicht fertig aber 10 min später, im 2. Telefonat, hieß es dann plötzlich es wäre abholbereit.
Also bin ich hingefahren und da stand das Fahrrad...genau in dem Zustand in dem ich es das letzte mal gesehen hatte. Es war gar nichts passiert.
Dann hieß es das muss ein Missverständnis sein und sie würden sich melden.
Nach 3 Wochen war ich dann wieder vor Ort aber leider kein Korb. Der wäre angeblich nicht bestellt gewesen.
Den Reflektor, der an den Gepäckträger gehört bekam ich mit allen möglichen Zetteln in die Hand gedrückt. Auf Nachfrage warum er nicht montiert ist kam die Antwort das braucht man nicht.
Ich hab dann bezahlt und wollte nur noch raus aus dem Laden. Nach 10m Fahrt mit dem Fahrrad, für das ich ca.1200,00€ bezahlt hatte, musste ich umdrehen weil die Gangschaltung nicht festgeschraubt war. Die wurde dann mürrisch fest geschraubt und ich wurde verabschiedet mit den Worten:"..ich könne das Fahrrad ja auch zurückgeben wenn es mir nicht gefällt."
Ich baue den Rest jetzt selbst an und schraube auch alles selber fest. In den Laden gehe ich bestimmt nicht mehr. Hoffentlich ist das Fahrrad besser als der Service!