Merci pour cette visite du monastère de rila.Nous avons particulièrement apprécié les indications reçues pour trouver le lieu de rendez-vous.C'etait très précis et on a reçu le no d'immatriculation du... Zobacz więcej
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Zobacz, co mówią recenzenci
Easy to book transport back to Sofia airport,quick confirmation for the journey. Driver arrived at my location on time and the two hour drive was a safe drive to the airport. Driver very polite and... Zobacz więcej
Great customer service: They really took time to go over details via multiple emails, providing pics etc Quick shipping over seas Packaging could be improved: some parts of the binding was poking t... Zobacz więcej
Reakcja na opinię
Ottima organizzazione. La guida ha dimostrato una notevole conoscenza storica e un ottima empatia verso gli utenti . La guida si è resa disponibile per ogni informazione e richiesta e ha reso il vi... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Traventuria Ltd is a licensed Bulgarian touroperator offering variety of private and shared tours. We also have more than 20 000 items for sale, based in three storage locations (1 in Austria and 2 in Bulgaria).
Dane kontaktowe
Bułgaria
- traventuriasports.com
4,6
Doskonała
112 recenzji
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Quick response to my order!
2 lipca 2024
Odpowiedź od traventuriasports.com
Dear Rick,
Thank you very much for your feedback. It is of great value to us and we are glad we met your expectations. We would be happy to have you shopping from us again.
Best regards, Nora Dobrinska (Traventuria Team)
7 lakes circuit rila mountains
Well organised trip to the Rila mountains, 7 lakes circuit. Very good information prior to the trip and during the hike. Fantastic guides who were good fun and reassuring. Lovely touch was the insight into the Bulgarian psyche based on history and cyrillic alphabet and history. Highly recommended if you want a beautiful, well organised hike in lovely scenery
18 czerwca 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear Lorraine,
Thank you very much for your feedback. It is of great value to us and we appreciate your time. We are glad you enjoyed your tour and look forward to seeing you again in Bulgaria for more tours together!
Best regards, Nora Dobrinska (Traventuria Team)
when you go into the mountain don't do it with TraventuriaWhen you go into the mountains you like…
When you go into the mountains you like to trust the ski material and the local knowledge of the company you rent from and their ski instructors.
In my situation I rented cross country ski material on internet. Arriving in the shop in Bansko they could not find this reservation in their computer. It took a hour to solve this.. When they solved their mistake I asked a simple question how do you connect the shoe to the ski. It took 15 minutes and 4 employees to connect the shoe to the ski. They even did not have this simple knowledge of the materials they rent. Dangerous when you are in the mountains with this kind proffessionals. This people suppose to know the local situation imagine a sudden weather change. They do not know the minimum. In my case they rented the equipment I arrived in the mountains and the cross country loupe was closed for preparation of a competition the next day. When I brought back the equipment and i told them even then a bell did not ring. I spend rental cost a pass for the lift and parking ( all together 40 euro ) I wrote a letter to the head office of Traventuria and a reminder and guess what no reply. This is the way they solve their mistakes
7 marca 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear Rene,
Thanks a lot for your feedback. Customers' satisfaction is our highest priority. The quality of cross-country equipment is the best one offered in town. Our technical support team is certified and educated. We are sorry to hear about your experience. Your feedback will help us to improve customer service skills as well as technical support skills.
Traventuria Team
Удобно,комфортно.Благодаря на шофьора…
Удобно,комфортно.Благодаря на шофьора Тодор Кирицов
19 marca 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Здравете Мария,
Благодарим Ви много за обратната връзка. Радваме се, че сте останали доволни от нашите трансферни услуги. С пожелания за нови срещи и пътувания заедно!
Нора Добринска (Екип Травентурия)
Excellent service from Traventure and Todor
Excellent service from Traventure, and Todor is absolutely the best guide for any trip to Rila or nearby regions. Don't hesitate before booking.
11 marca 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear Pankaj,
Thank you very much for your feedback and 5 stars! We appreciate you taking the time to review us here on TrustPilot. We are glad we have met your expectations and look forward to having you travel with us again.
Best regards,
Nora Dobrinska (Traventuria Team)
Fantastic for airport transfers
Fantastic for airport transfers. Excellent communication before pick ups and good quality vehicles made the experience super easy and enjoyable.
28 lutego 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear AR,
Thank you very much for your feedback. We appreciate you taking the time to review us here on Trustpilot and are happy we met your expectations. Looking forward to having you travel with us again.
Best regards,
Nora Dobrinska (Traventuria Team)
Second trip - Fantastic
Second trip, planning a third which should say enough. Cannot fault Traventuria, they were excellent for both trips. Kit hire, lift passes, transfers & lessons all executed seemlessly. Staff in the hire shop are helpful and attentive.
11 lutego 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear Aubrey,
Thank you very much for your feedback and 5-star review. We appreciate you taking the time to review us here on Trustpilot. We are glad we met your expectations and look forward to seeing you again!
With best regards, Nora Dobrinska (Traventuria Team)
Everything Perfect
Much faster delivery than expected.
Ski are as described, resp. as shown on the pictures.
4 lutego 2024
Odpowiedź od traventuriasports.com
Dear Mathew,
Thank you very much for your feedback. It's of great value to us and we appreciate you taking the time to review us here on Trustpilot. We look forward to having you shop from our online store again in the future.
Kind regards, Nora Dobrinska (Traventuria Team)
Tour perfetto!!!
Organizzazione perfetta, la guida era simpatica e preparata, gli orari rispettati alla perfezione, davvero consigliato!!!
14 lutego 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Caro Simone,
grazie mille per il tuo feedback Apprezziamo il tuo tempo e siamo lieti di aver soddisfatto le tue aspettative. Non vedo l'ora di rivederti in Bulgaria!
Cordiali saluti, Nora Dobrinska (Team Traventuria)
Cheapest transfer in Bansko except…
Cheapest transfer in Bansko except public bus but they are less convenient. Good minibus, nice driver who speak english. Good driving and right in time. Perfect.
7 lutego 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear Jean,
Thank you very much for your feedback. We appreciate your time and are glad we met your expectations. We look forward to having you travel with us again.
Best regards,
Nora Dobrinska (Traventuria Team)
Odpowiedź od traventuriasports.com
Dear, Paula,
Many thanks for your feedback and review. We appreciate your time and are glad we met your expectations!
With best regards, Nora Dobrinska (Traventuria Team)
I got an email right away asking for…
I got an email right away asking for the size of ski boot so they could adjust the binders to the right size before shipping. Great service and fast shipping and got my skis in great shape. Thank you
16 stycznia 2024
Odpowiedź od traventuriasports.com
Dear Todd,
Thank you very much for your feedback. We greatly appreciate you taking the time to review us here on TrustPilot. We are happy we met your expectations and look forward to having as a customer again.
Best regards,
Nora Dobrinska (Traventuria Team)
Great products and speedy delivery.
6 stycznia 2024
Odpowiedź od traventuriasports.com
Dear Gigel,
Thank you very much for your feedback and 5 stars. We appreciate your time and are glad we met your expectations. We are here for you and your review is of great value to us.
Best regards,
Nora Dobrinska (Traventuria Team)
We booked ski equipment and transfer in bansko
We booked ski equipment in bansko and was very satisfied with the service.
Every worker was nice and willing to help.. the transfer service was good as well , arrived on time and the vehicles are in good condition.
Will book with them again next time.
9 stycznia 2024
Opinia niezależna
Odpowiedź od traventuriasports.com
Hello and thank you very much for your feedback. It is of great value to us and we appreciate you taking the time to review us here on TrustPilot. We are glad we met your expectations and look forward to seeing you again in Bansko!
Best regards, Nora Dobrinska (Traventuria Team)
Excellent packaging
Packaging was on par and very well secured for the long travel to Canada! Very satisfied with the product as it was exactly as described in their add online. My order arrived way before estimated date. Highly recommend!
18 listopada 2023
Good value
Good value. The international tracking is poor. Delivery quite a bit slower than paid for
19 października 2023
Odpowiedź od traventuriasports.com
Dear Peter,
Thank you very much for your feedback. It's of great value to us and we appreciate you taking the time to review us here on TrustPilot. Since we always strive to provide the best hassle-free experience to our customers, we will take into consideration your remarks and invest time to improve. However, please kindly note what you have purchased with DPD/DHL parcel standard delivery service from abroad, which may take up to 11 days for delivery.
Thank you once again for choosing TraventuriaSports. Enjoy your Roxa ski boots!
With best regards, Nora Dobrinska (Traventuria Team)
Odpowiedź od traventuriasports.com
Dear Kiriacos,
Many thanks for your feedback and 5 stars! We appreciate you taking the time to share your experience with Traventuria Sports here with others on Trustpilot. We are here for you and are glad we have met your expectations. Best regards, Nora Dobrinska (Traventuria Sports)
Honest & quick!
I was impressed that the skis were exactly as advertised and delivered quickly.
14 września 2023
Odpowiedź od traventuriasports.com
Dear Joan,
Thank oyu very much for your feedback. We appreciate you taking the time to review us here on Trustpilot and are glad you are happy with your purchase. We are here for you! Best regards, Nora Dobrinska (Traventuria Team)
Very awkward guide
We booked 3 tours. Two of them (Rila monastery & Boyana church and Plovdiv with Koprivshtitsa) were absolutely amazing. Thanks to the great drivers Peter and Marin and our great guide Maria Maneva.
She made us love Bulgaria and we learnt a lot about its history and traditions. She knows so much, she even sang a song for us and taught us to dance. We had two great days with Maria as our guide. We really hope her enthusiasm is rewarded.
The third tour was on Monday the 7th of August to Veliko Tarnovo. The city is very nice and the fortress is impressive. Unfortunately we had a man (with long dark hair) with a name Svet as our guide. It seemed that he didn't like his job. When we met him at the cathedral, he didn't even introduce himself. There were only 4 people in our group so we drove in a small car. While driving Svet didn't say a word. NOT A WORD in 3 hours! It was the most awkward experience we have ever had during the tours. He didn't tell a lot about Veliko Tarnovo. In fact, he couldnt answer simple questions (like: what is this statue we stopped to look at?) with more than reading the available signs. He was really more a driver than a guide.
On the way back he finally started to talk, but not about Bulgaria. He talked about his personal ideas and conspiracy theories about Covid, ruining the Chinese economy, etc. It was brought up during the day that the freemasons and illuminati control the world. Awkward, uncomfortable, irritating. Not what we paid for when we wanted to learn about Bulgaria.
It was our first tour in Bulgaria with Traventuria and we were so disappointed that we were going to cancel the other two tours. Luckily we didn't do it. Because the next day Maria saved the image and reputation of Traventuria.
7 sierpnia 2023
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear Elena,
Thank you very much for your feedback. It is of great importance to us and we appreciate you taking the time to review us here on Google. We apologize sincerely for the unpleasant experience you've had on your trip to Veliko Tarnovo and Arbanassi. Veliko Tarnovo is one of the most beautiful and full with history cities in Bulgaria and we are deeply sorry that the guide for the tour has not managed to meet neither your expectations, nor ours as a travel company. Usually we work with guides like Maria, who are proven professionals and we always require and receive several recommendations for a guide before employing it for our trips. August is one of the busiest months for us, thus making it necessary to hire new guides. We have had only good recommendations about Svet and we are extremely surprised to read he has not met ours and the customers expectations. This case has been addressed to the management of the company and we will make sure it never repeats, either with this tour or any other tour of our company. As far as his personal opinions regarding Covid, freeMasons, and more, Traventuria has never expressed or supported any conspiracy theories and ideas. We have always expressed nothing but empathy to all the victims of the severe pandemic flu of Covid 19. We also prioritise safe driving and the safety of our travellers is our number one priority. This sometimes could result in a guide/driver who would speak less during driving. However, we have taken into account all your remarks and we will put more effort into improving as we always strive to provide the best hassle-free experience to our customers. It would be great to have you on tour with us again next time you visit Bulgaria.
With our kindest regards,
Nora Dobrinska (Traventuria Team)
Excursion to Rila
We had a wonderful experience and a nice trip to Seven Rila lakes and Rila Monastery. Our guide Hristo told us very intresting things . He , the driver Dimitar and their collegues are good professionals and are very friendly Rada
Една прекрасна екскурзия до Седемте рилски езера и Рилския манастир. От Христо, нашия екскурзовод, научихме много интересни неща. Той, шофьорът Димитър и техните колеги показаха професионализъм в работата си. Рада
29 lipca 2023
Opinia niezależna
Odpowiedź od traventuriasports.com
Dear Rada,
Thank you very much for your feedback and excellent review. We greatly appreciate your time. Hristo is one of our best tour guides and we will surely let him know of your kind words. Dimitar will be very happy, too! Looking forward to seeing you again in the future for more trips together.
Best regards, Nora Dobrinska (Traventuria Team)
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