Traveller Easyjet Recenzje 

EasyJet are the worsest flight I have been on. Even though you book your cabin bags before hand they charged £200. And when I ask for a refund. They just ignore all the emails. I also had a disabled child in a wheelchair but they weren’t bothered. All they’re bothered about is scamming and robbing people at the Airport. Also they crew on the flight were more loud than the passengers. All I could hear is them laughing out loud when the passengers were trying to rest. I will not be flying with easyJet again after this experience as they are scammers and a bunch of ignorant and inconsiderate people.

Landed at Manchester Airport early hours on the 17th June (absolute shambles of an airport) with two toddlers, had to walk to get luggage and buggy, buggy was not there! Have been trying to communicate with the customer service team for the past 3 months, after following all the steps with the airport lost and found process, then the 3rd party airlines work with and then finally with easyJet themselves, only to be asked the same questions over and over again or been completely ignored, they have lost my buggy essentially but won't do the right thing and just refund!!!

Been waiting over two months for my flight cancellation refund. Shocking service every time I call they tell me 7-28 days. Horrendous. I will be taking the matter further once I get an eight week letter for my complaint.

First and last time using Easyjet. They are the next Ryanair. I didn't know the process & thought I could take my hand luggage on. No, just a hand bag or rucksack. £50 one way even though I could have added the bags on BEFORE the gate closed! A 1 hour flight took 3 hours. Staff rude and on a power trip. NEVER AGAIN. AVOID LIKE THE PLAGUE. Easyjet, you should be ashamed of yourselves! Disgusting service.

Unbelievable. Our back flight with Easyjet to amsterdam (our home) yesterday (sunday night) at 19.35 got cancelled. After spending around 4 hours on the phone with customer service, they could book us the next day (today) via belfast to Amsterdam. We arrived in Belfast, where we had to wait 4 hours, and after checking in at the airport, staff told us we have a standby ticket.

Easyjet sold out their plane, put 10 other people as standby on it and also put us on this plane. We basicly flew to belfast because they told us, and they didnt tell us we did it for a standby ticket. So we might not even be able to go on the rebook plane to home.

Imbarazzante!!!!!!!!!! mi è arrivato il messaggio da rayaner dove si dice che loro non sono autorizzati a venderlo!!!! mi viene detto di fare l'accesso con le mie credenziali ma su il sito di rayaner non viene indicato nessun biglietto prenotato..... se non mi viene aggiunto entro 2 giorni prima del volo parto con una denuncia. Numero di prenotazione aerea
Milano - Berlino, Berlino - Milano HMSK9X

My suitcase was broken and my stuff left flying open 😞

easyJet left us stranded abroad TWICE with no money, food, clothing, hotel or way home. They turned off all methods of communication, didn’t answer phone lines and put the phone down on customers. They expected us to wait days or weeks in a foreign country with no amenities. They have no staff in the airports and will tell you to pay for your own expenses and claim back, which they will then deny. They have cost us thousands and haven’t been in touch with us at all. They’ve even blocked our social media comments.

Potential customers take this review as a warning to make sure you never use easyJet and always travel with a credit card and extra medication and clothing.

I am unable to write my full review due to length, but briefly easyJet cancelled our flights last minute and left us stuck with no food, water, accommodation or alternative flights. They expected us to pay thousands of pounds ourselves in the hopes that they may give the money back later- note the other reviews that explain their requests were then denied. If you didn’t have any money or means of buying a new ticket with another airline (not to mention supplies for yourself, a hotel, food, water, transport) then you were told it wasn’t their problem.

We were left dumped in Italy with no way home and no contact from easyJet at all. We paid £1500 to travel home via a different airport both in Italy and the U.K., and had to pay hundreds more in trains and transport back to our original airport again.

We had booked a flight and car hire via easyjet for the 26th May and were scheduled to fly from Edinburgh to Gatwick at 9:15pm. On getting to the airport, the flight was delayed till 10:22pm, then 10:40pm. We didn’t take off until 11:25pm!

Meanwhile, I called the car hire office (which I’d booked via easyjet) and was told they shut down at 12:30am and so I will not be able to pick up the car tonight.

All my explanation about coming in with a young family and needing a car to get to our destination was dismissed and the person at the desk told me “fights are delayed all the time and we can’t hold on for everyone.”

I find this rather appalling level of service from easyJet. Not only did they inconvenience us with more than 2 hours of delay, they put us in an even more difficult position in refusing to provide a service which had been fully paid for.

Will be considering other airlines for future travel and would certainly not be making any car booking with the airline. Very shameful

On the 27th of April I was on an last minute dash to omagh via belfast because my dearest friend in the world was speedily succumbing to stage 4 throat cancer. However, due to my own personal illness and need to carry a substantial amount of my own medication j was held too long at security and miss my flight by minutes, which sent me straight into a melt down. Sharon cea and easyjet was astonishingly understanding and empathic, and saw too it easy jet had me on next flight free of charge. I cannot pit into words what she did for me that day it. MeAnt everything. And got me back time with my friend that I would of lost through complete inability to pay e tra charges. You are o e special lady with one special airline. Thank you.x

We took hand luggage which was in line with the size policy, we also bought luggage allowance. we were met with a very intimidating and aggressive male easy jet staff member at Gatwick just as we were about to board who couldn't communicate well.we could not understand him due to his strong African accent.He could not understand our accents and seemed to be getting very angry and frustrated due to this. He would not let us on the plane unless we paid another £120.00 for our hand luggage, waving his card payment device infront of us. We explained checking our hand luggage just moments before take off without giving us the opportunity to put items in our paid luggage , using very aggressive behaviour towards myself , my elderly uncle and my children, is not acceptable. never had an experience like it.! Shame on Easyjet. Will never fly again with this company its a total scam.

It is a shame that I even have to award a single star.

April 1st (If it wasn't the fact it happened after midday, the date maybe relevant). Today, my family a group of 6 including 2 young granddaughters aged 4 & 5 set off at 10:00 am to get the 14:00 LGW(N) to Tenerife. We arrived in good time, and there was a short delay due to a late inbound flight. We proceeded to the gate as directed and just after 14:00 checked through the gate.Our plane was on the stand at the gate. We were then told to leave the gate at about 14:40 and to monitor the board. (The staff member had to go elsewhere). She informed us the flight would now take off at 16:20.
At 15:30, we were instructed to return to the same gate where there were no staff. We waited for over an hour, the crew having arrived, but there were no staff to check boarding passes and ID. Eventually two staff members arrived, but no check-in commenced. No announcements made, no apologises, nothing. I eventually spoke to the one staff member to try and establish the reason for the delay. She informed me, her colleague was with the crew, I continued asking why? and she eventually admitted the crew had a member missing and "things were being sorted". This continued and eventually we all boarded about 17:30 when the second staff member reappeared. Upon boarding, I said to the senior cabin member, "Did you find a new crew member? He replied "We are a completely new crew, we should have been on the later plane." We were then informed by the Captain that he had a "slot" and we just needed the ground crew to complete. We sat on the plane for over 2 hours without the offer of a drink of water with a weak apology. At 19:44 The captain announced "He had been informed by operations the flight was cancelled, and he didn't know why"
We then had to disembark and reclaim our luggage some 6 hours late with two distraught and heartbroken granddaughters.
Trying to find someone from easyJet was anything but Easy. Eventually a person whose stock phrase seemed to be "I have been ordered by HQ in Luton" Proceeded with a litany of lies that the 6 hour delay was the fault of Air Traffic Control. and as they (ATC) were responsible, we are not entitled to any compensation.
He would not move from this position, despite the obvious fact there was firstly no gate crew, the cabin crew had to be changed and there was no ground crew.
The upshot was, we were offered no assistance and my wife, children, grandchildren and I abandoned to fend for ourselves.

One star is one star to many, and yes we will see about no compensation.

We want to report a RACIST incident with one of EasyJet airport staff (a short lady in dark skin) at the economy check-in help desk in North Terminal of London Gatwick Airport at around 6.40am GMT on 22 Jan 2023.

My wife and I were queuing to ask the help desk lady at that time. There were only 3 people there: the person who was asking in front of us + my wife and me. After the lady finished helping the guest in front of us. She saw my wife and me very clearly. She skipped us and ask how she could help the white lady who just came by. I did not want to judge her at that moment as I wanted to believe it was a careless mistake. After she finished helping the lade who came after us. She just ignored us. I was very angry, but I was still polite when I asked my questions.

I believe I should report this incident to EasyJet team as racist discrimination is intolerable. I believe EasyJet is a professional team to handle such issues properly and such employees are just minor.

Called customer service to get help with reschedule of a flight, I had half the information needed though unknown to me, the respondent was so impatient and rude, while I was trying to explain she just hung up😔😠. I guess it's why good companies get to loose patronage. Some staff are not just needed.

I flew on 22nd October to Geneva from London Luton. While waiting to board an Asian family was querying the baggage allowance. The lady attending to them was politely explaining to them that their bags were too big and there would be charges. Then an English lady who appeared to be a supervisor got involved. She shouted out loud to her assistant who was almost next to her that if these passengers are not prepared to pay for the baggage offload them right away from the flight. Loud enough so all your passengers could hear it. So rude... at the least she could have talked gently with the passengers with the baggage rather than shout an ORDER to her assistant who was a black lady. Totally disgusting way to deal with your passengers.

Due to fly out on December 20th, family of 2 adults and 3 children. Me and my wife are the main carers for my elderly mother. She has just been diagnosed with stage 4 cancer and requires x 6 chemo sessions for palliative chemo. I rang customer service to see if we could cancel the flights due to the extenuating circumstances or at least be offered vouchers so we could fly at another time. Got through to someone named Stephen. He showed little empathy for the situation and just kept citing the policies around no cancellation. I asked him to put me through to a manager and he simply cut me off. Rang again and got through to the same person, this time he put me on hold whilst I waited to speak to a manager, but then cut me off again whilst I was on hold to speak to a manager. Lack of empathy, no real desire to help and simply hide behind policies. I either try and rearrange my travel dates to next year but pay the extra along with fees, going into the hundreds or just cancel and get a refund of £184.00 instead of the £2094 we have paid. As other reviewers have stated, if you have an issue, don't expect anyone to support you with it. You will end up just being cut off and won't be provided with any real support. This will be the first and last time I book with easy jet, unless I get some support.

FOR THE LAST 2 MONTHS OR SO I HAVE BEEN TRYING TO BOOK A FLIGHT FROM MURCIA TO LONDON GATWICK USING MY VOUCHER WHICH EXPIRES 31st OF OCTOBER 2022..AFTER NUMEROUS EMAILS AND PHONE CALLS TO CUSTOMER SERVICE ALL OF WHICH WERE ANSWERED BY A DIFFERENT PERSON EACH TIME AND WHO PROMISED TO GET BACK TO ME I AM NO FURTHER FORWARD . THE PROBLEM IS THE CODEWORD WHICH EVERY PERSON I HAVE DEALT WITH SWEARS IS CORRECT DOES NOT WORK AND WILL NOT BE ACCEPTED WHEN ENTERED.
I TRY EVERY DAY WITH NO SUCCESS, THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO.
THAT IS NOT SATISFACTORY AND MEANS I WILL END UP WITH NO FLIGHT AND €375 WORSE OFF.
CAN ANYOF THE HIERARCHY HELP IF THEY SEE THIS .DOUBTFUL
FROM A VERY FRUSTRATED MICHAEL GRAHAM.

Easyjet nos cancela el vuelo para Edinburgo al último momento, obligándonos a buscar alternativas de viaje (dinero de nuestro bolsiglio), con todas las molestias que eso comporta, tras la promesa de que reclamando nos devolvería el importe total ya que la cancelación no había sido por nuestra culpa.
Y ahora nos quiere devolver el dinero de la ida PERO NO EL DE LA VUELTA, por algún misterioso motivo que ni ellos saben explicar.
En el número de teléfono de easyjet España te atiende siempre y sólo el mismo operador que no tiene ni idea de cómo ayudarte a resolver el problema, NI siquiera FACILITARTE UN CORREO ELECTRÓNICO para poder escribirles a los responsables/gestores de la empresa en cuestión y poderles explicar lo que nos ha ocurrido.
NADA, NO HAY MANERA : (
Así que ¡cuidado con estos sinverguenzas!

Just shocking customer service after EJ lost a valuable bag. No one interested or bothered. Worse than useless. No apology. Pathetic

As the CEO of a corporate your customer care policy leaves a lot to be desired

I am 60 year old with server arthritis of the knee joint, I can walk but have issue with stairs, I requested help to get on the aircraft I was completely refused by the ground staff because I never booked a wheel chair.

I can walk but stairs are an issue I struggled up and down while the staff watched

The flight to tenerife was slightly delayed I paid speedy boarding it was then a rush between none speed and speedy honestly it makes no difference it was a frenzy.

A Little more compassion and customer understand goes a long way