Traveller Easyjet Recenzje 

Flight over an hour late, got grilled on eta requirements for the uk despite giving them the proof of our applications. Made to pay for a larger cabin bag despite us having 3 tickets and only three bags. Also made to pay for a heavier hold bag despite paying for heavier weight.

Never get sat together despite booking as a family unless you pay almost 100gbp.

Boarding is awful, so unorganized and move people into small corners of the airport unnecessarily when they aren't even ready to board.

The behavior of an employee ruins the image of a company!! On 02/01/24 at 12.50 flight No. EZY8419 Gate 565 London Gatwick Airport, we were forced to pay 48 pounds due to the decision of a boarding employee named ZOE. The lady saw that a backpack was at the size limit and had it measured, the baggage was at the limit but fit in the designated space.
Mrs ZOE decided to charge us 48 pounds, yes you understood correctly 48 pounds, for a plastic bag with a 10x8cm puppet inside. Since this puppet was extra, we advised the employee that we could put the aforementioned puppet in my backpack which still had enough capacity or keep it in my jacket pocket.
the colleagues agreed to the solution (which falls within company rules) she decided to make us pay the sum of 48 pounds, threatening that otherwise we would not be able to get on the flight.
Be careful who you hire because it can put your company in a bad light, thanks to your attitude we will avoid using and we strongly advise against EasyJet given the work of its employees at Gatwick.

There is no customer service at all! All priority is given to people who pay extra fees for trolley bags. They stopped people with just one carry-on bag and processed those who paid extra for an additional trolley bag, even if they arrived 40 minutes later than us. This is complete nonsense! 💩😡😡
Very late,slowly, I don’t recommend it

I've flown EasyJet a few times and have booked a few holiday through EasyJet holidays. On the whole the experience has been good however I've made a booking and have nothing but problems since booking. Firstly, I keep receiving emails to tell me I have a 'disrupted booking' but no information is given and I can't speak any changes anywhere. Everytime I log into the app it kicks me out. I was unable to pay for the holiday via the app/website and had to call - what is the point of the app/website? I recently noticed that the name on the booking was spelt wrong so called again (as website wouldn't allow me to change it. I was told that it was changed and I'd receive an email to confirm the change. No email came and I have just gone to check in and the name hasn't been changed. Unfortunately, the amount of problems I've had before I've even left the country have put me off ever booking with them again and certainly do not fill me with confidence whilst I'm away.

Such a shame as my experience had always been good but it's clearly gone down hill. Of course it won't make a difference but you've lost a loyal customer.

Delayed on the way out and delayed on the way home. Their baggage policy is a joke, with only a handbag for free. You’d think a 10kg small suitcase would be included, but they seem to think you can survive a holiday with a handbag 🤣 extremely high changes for baggage, I’d take Ryan air over these guys, and that’s saying something. Never again 🤣

I made a huge mistake when buying my flights getting the wrong dates and I had the pleasure to chat with Ashraf and he was extremely helpful, he was so efficient and understanding and helped me with my mistake the kindest way possible, thank you.

My suitcase arrived 2 weeks after I did.
Our plane left 3 hours late. Was diverted to Luton because of snow in Manchester no issue with that. But the lack of information about the trip from Luton to Manchester was astonishing. The ground crew were completely unprepared abandoned disorganised. Chaotic isn't unfair.
We eventually got to Manchester over 12 hours late. No formal apology or compensation for lost suitcase or the delays. Not even offered a refreshment voucher.

2 days b4 easy jet flight
No hand luggage only what you can try and push under the seat in front and no leg room
2 days before. Now told have to wait about 30 minutes to go. About 30 minutes away
Not a good start did not check who going with

Mein Flug hätte am Flughafen BER landen sollen. Stattdessen wurde er kurz vor der Landung spontan nach Hannover umgeleitet. Ich war dann mitten in der Nacht gestrandet und hatte einen Heimweg von 6 Stunden via ICE. Auf Anfrage an den Easyjet Kundensupport auf Rückerstattung des Zugtickets wurde mir nur geantwortet "Sie sind doch geflogen. Wir haben unseren Teil erfüllt".

Wirklich noch nie in meinem ganzen Leben so ein widerliches Verhalten von einer Firma erlebt

Had the rudest ground staff agent at London Gatwick calked Aida who charged for cabin baggage without measuring them. She would not even allow me to find my booking so i could show her. She was rude and had no customer service experience and threatened to take us off the flight because i asked her to stop talking so i vould concentrate on looking for my booking.Our baggage was measured at home snd in line with the policy yet Easy Jet clearly need to make money each and every possible way they can. They won't refund £96 that they wrongly charged us and cannot provide proof of measuring our bags either. Will not recommend them and definitely shall not be flying with them again. We travelled back with the same baggage but it was OK then so the policy does not make sense. We were definitely wrongly charged!

better to go on foot that flying with them again

Worst experience I’ve ever had!!!

Stay away. Rude customer service. Terrible flight experience. Always trying to get money out of you. Charging for certain things without my consent. Just an overall nightmare

Bad attitude, avoid

We’ve flown EasyJet about 7 times in the last 6 months, and everything has been smooth - ish.

One flight it was cancelled during boarding - that was hectic, not going to lie. However EJ gave us compensation for our new flight and accomodation. We didn’t receive a refund for the original flight & missed accom - we claimed this through our travel insurance.

One flight, one luggage was broken, EJ paid for the fee of a new wheel.

Both of these required following up as most do!

But all in all, our flights ran on time, staff were friendly, and the addition of the great new Airbus planes, made it worth it. We included our bags in all flights so no issues there. All the flights were great value for money over other airlines. We would choose to fly with them for the future!

La compagnia peggiore di sempre . Voli constantemente in ritardo di ore o cancellati . Una policy sui bagagli da barzelletta .
Donne fate attenzione le vostre borse a tracolla dove tenete telefono, passaporto etc dovranno essere messe nella vostra borsa a mano inclusa ,se non dovesse entrarci vi faranno pagare 58€ di bagaglio a mano grande !

I have just returned from an Easy jet holiday. No complaints with flights, time’s great, special assistance smooth running. I must commend the pilot on the landing back into Liverpool today from Alicante. Never have I ever had such a smooth landing. All round I’m happy with easyJet.

Never travel with easyjet, I repeat never travel with them!!!! Easy jet left us stranded in Amsterdam after cancelling our flight and giving us a fake hotel voucher, only to reach the hotel and be told that easy jet did not pay for the room, had to pay out of pocket for hotel food and transfer which they have now refused to refund part of it.

The customer service team are all daft and you just go round in circles dealing with them. Please save yourself the stress and never fly with them, I and my family never will again.

A nightmare experience. EasyJet cancelled our flight from Naples to Gatwick at the last moment and instead of booking us on another direct flight home,bsent us to Barcelona the following afternoon. From there we were put on a flight to Gatwick. The flight was delayed and we arrived late the following evening, too late to get home by public transport but no help from EasyJet


They wrongly charged us for our hold luggage on the 2 flights even though we had already paid for luggage on the original flight from Naples to London.
Since then I have been trying to claim expenses and recoup the money wrongly charged for baggage. There the fun really started. My travelling companion and I happen to have the same forename so having filled in their wretched form and with great difficulty uploaded receipts I was informed that these expenses had already been paid and mine were a duplicate. Eventually they conceded that i am not the same person and although my friend had received some expenses back I had not. After having to resubmit the form and receipts 3 more times I was assured a travel voucher and a payment into my account would be forthcoming this was the 4th person I had dealt with. Unfortunately the 5th and later advisors in their wisdom decided that no travel voucher was happening and that instead money had been deposited into the account of the person who made the booking. Obviously the confusion of 2 people who happen to share the same name is too much for these people so my companion received her expenses and mine as well as mine.
I would advise anyone thinking of flying with EasyJet to think again.

My daughter was put in the next aisle on the plane to her daughter that had only just turned 4.
When she spoke to the male flight attendant he was arrogant and rude.
He did nothing at all to help them sit in the same aisle even though it is a night flight and my granddaughter panics in the dark. Is it even safe to sit children next to strangers especially when lights are dimmed in this day and age. No wonder people get frustrated on flights when they have to put up with arrogant flight attendants.
Some attendants need to learn how to speak to customers and not speak down to them. I am gutted that I have had to give 1 star as this one particular flight attendant doesn’t deserve any stars.