Me and my partner tried to book cottage for a weekend break for my upcoming 40th birthday. We checked all the details but when the booking came through it had the wrong dates. We emailed immediately... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Could not be better!! What a wonderful company to let our holiday cottages through for the past 20 years. We have always been extremely pleased with our bookings and have found Travel Chapter to alway... Zobacz więcej
Reakcja na opinię
Our experience with Jaz Wills today was yet again superb . Jaz is both friendly and engaging and really supportive us as well as informative on the performance and always offers suggestions to improv... Zobacz więcej
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Had an amazing few days at Gate House Aberdovey Home owners and Holidaycottages.com were amazing help Cottage was beautifully clean and well equipped a real home from home Bed was super comfort... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.
Dane kontaktowe
Zjednoczone Królestwo
- travelchapter.com
4,0
Dobra
367 recenzji
Odpowiada na 91% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Second time to Birchcroit visiting…
This was our second time to Birchcroit and it did not disappoint. It's a lovely homely base to return to which now feels familiar. Lovely birds and lots of variety, from woodpeckers to owls in the garden. House is cosy and comfortable to stay in. Would return again.
15 marca 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon Lizzie,
Thank you for your feedback. It's lovely to hear that you had a great stay at Birchcroit and would return.
Kind regards,
Amy
We have been very pleased with Travel Chapter
We have been very pleased with Travel Chapter as the company who advertise and promote our property and in particular it is great having their representative, Hannah, who answers any queries so promptly. They are good at offering advice as to how to show the cottage off to its best potential
10 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon,
Thank you for taking the time to share your feedback. We're delighted to hear that you've been pleased with the service and support provided. It's especially great to know that your Homeowner Account Manager is helpful and responsive to your queries.
We truly value you as a homeowner with us, and as always, please feel free to contact us if we can be of any assistance.
Kind regards,
Hayley
Had an amazing few days at Gate House…
Had an amazing few days at Gate House Aberdovey
Home owners and Holidaycottages.com were amazing help
Cottage was beautifully clean and well equipped a real home from home
Bed was super comfortable
Garden and patio area just perfect for that early morning coffee with an awesome view
Thank you too Glyn & Carol lovely hoists as always
20 marca 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience with the service from Holiday Cottages and the Homeowners and that you had a lovely stay at your chosen property.
Kind regards,
Amy
Owner review Company generally follow up promptly to…
Company generally follow up promptly to the owners & keep in touch.
Bookings this year are satisfactory.
8 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning,
Thank you for taking the time to share your feedback. It's good to hear that you're satisfied with the communication our company provides, and it's also great to know that bookings this year are going well.
We truly value you as a homeowner with us, and as always, please feel free to contact us if we can be of any assistance.
Kind regards,
Hayley
Hannah dealt with a very difficult…
Hannah dealt with a very difficult situation with great speed and professionalism so we would have no hesitation in recommending Travel chapter
6 stycznia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon Giles,
Thank you for taking the time to share your positive experience. We truly appreciate you recognising the efforts made in handling a difficult situation quickly and professionally, and we are so pleased to hear that you would recommend us to others.
As valued homeowners with us, please feel free to reach out if we can be of any further assistance.
Kind regards,
Hayley
Highly recommend this company and the staff are great!
Great website and easy to use as an owner. Louise who helped us from the start has been fantastic and made the whole set up process stress free providing a very efficient and personal service to make sure everything ran smoothly throughout. I would highly recommend the company.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon Marion,
Thank you for sharing your feedback. We're so pleased to hear that our New Business Manager made the onboarding process smooth and stress-free. It's great to know that you received an efficient and personalised service, and we appreciate your recommendation - thank you.
As valued homeowners with us, please feel free to contact us if we can be of any further assistance.
Kind regards,
Hayley
Owners working with Travel Chapter
We have been happy to work with Suffolk Secrets/Holiday Cottages for 5 years. Our Homeowner Account Manager, Hannah Keeble, is on hand to give us her guidance and support and handles our account in an efficient and professional manner acting as a liaison with the housekeeping team. Our property is advertised widely by Travel Chapter affiliates and has been well occupied by contented and repeat guests.
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon Colin,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with us over the past 5 years has been positive and your booking levels remain strong. It's also great to know that your Homeowner Account Manager provides you with the guidance and support you need.
As valued homeowners with us, please don't hesitate to reach out if you need any assistance.
Kind regards,
Hayley
Delighted with the help
I am delighted with the help and support Sophie Young gave me in helping me to decide to get onboard with Travel Chapter. She answered my numerous questions and was very helpful. Once I had signed up the process of listing my properties was straightforward and I was soon aware of my account manager – Anna who is now overseeing my account. I am looking forward to a good working relationship in the years to come.
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon Stephen,
Thank you for taking the time to share your feedback. We’re glad to hear that our New Business Manager was helpful and provided the necessary support to onboard your properties with us. We are delighted to be working with you and your holiday properties, if you need any assistance please feel free to contact your Homeowner Account Manager, who will be happy to help.
Kind regards,
Hayley
Great support from the start!
Travel Chapter have been fundamental in helping us set up our new holiday let property. From the initial meeting to our dedicated accounts manager, Travel Chapter have been excellent with communication and suggestions to help make our property a success and secure bookings.
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Vicky,
Thank you for taking the time to share your positive experience. We're so pleased to hear that our team have been able to support you in setting up your new holiday property, and that our communication and suggestions have been helpful.
We really value you as homeowners with us, and as always, if need any assistance or support please feel free to contact us.
Kind regards,
Hayley
Great experience with Travel Chapter
Holiday Cottages (Travel Chapter) have been excellent in helping us set up our new property. We have used them before and had nothing but good things to say about our previous experience. Our new venture went live last July and we have had very good advice from our property manager and all the staff we have been in contact with. The main thing is we have got most weeks booked already up to September and one for next New Year.
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Karen,
Thank you for taking the time to share your feedback. We really appreciate your continued trust in our company and are thrilled to hear that your new venture is off to a successful start, with strong booking levels. It's great to know that your Homeowner Account Manager and the team have been able to provide you with all the support and guidance you need.
We truly value you as homeowners with us, and as always, if we can be of any assistance please feel free to contact us.
Kind regards,
Hayley
Really great company to work with
Really great company to work with. All the team are extremely helpful and responsive.
12 lutego 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning,
Thank you for taking the time to share your feedback. We're delighted to hear that you have had such a positive experience with our company. Should you need any further assistance or support, as always, please feel free to contact us and we'll gladly help.
Kind regards,
Hayley
Travel Chapter Our Agents
We have been with this agency since the early days of Suffolk Secrets. It is a difficult time at present in the Hospitality business. Our journey has been good since appointing them to advertise our business, it has to be said that this is mainly due to Hannah Keeble our Manager and first link with Travel Chapter.
Hannah works tirelessly to support us throughout our bookings and planning for the Season. For this reason I have no hesitation in recommending Travel Chapter.
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Steve,
Thank you for taking the time to share your feedback. We greatly appreciate your trust and loyalty in working with our company. We’re delighted to hear that your experience with your Homeowner Account Manager has been so positive, and we're committed to supporting you every step of the way. Your recommendation means a lot to us, thank you.
As valued homeowners with us, as always, please feel free to contact us if there's anything we can assist you with.
Kind regards,
Hayley
As an owner I have had excellent support…
As an owner I have had excellent management support from Darren Willams. Always makes himself available when I need to ask a question or run an idea by him. Darren has a practical, pragmatic but also commercially sensible view to share
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Nicola,
Thank you for sharing your positive experience. We're so glad to hear that your Homeowner Account Manager has been so supportive and is always available to offer you assistance whenever needed.
We value you as a homeowner with us, and as always, if we can be of any assistance please feel free to get in touch.
Kind regards,
Hayley
Delighted!
I am delighted with the help and support Louise Worthington gave me in helping me to decide to get onboard with Travel Chapter. She answered my numerous quetions with clarity. Once I had signed up the process of listing my properties was straightforward and I was soon aware of my account manager who is now overseeing my account. Louise showed great sensitivity and I would highly recommend. I am looking forward to a good working relationship in the years to come.
25 lutego 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Dolly,
Thank you for taking the time to share your feedback. We're thrilled to hear that our New Business Manager was able to assist you effectively and that the process of listing your holiday properties was smooth and straightforward. It's great to know that you’re already feeling supported by your Homeowner Account Manager. We appreciate your recommendation, thank you.
We truly value you as a homeowner with us, and as always, if we can be of any assistance please feel free to contact us.
Kind regards,
Hayley
Assistance with finding occasional change-over help
I needed to find someone to help and do the change-over in my holiday barn and Darren Williams was very helpful and quick in coming up with a suggestion. I haven't needed to contact him very often but he has always been willing and pleasant.
10 lutego 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Penelope,
Thank you for sharing your feedback. We’re so glad to hear that your Homeowner Account Manager has been available to assist whenever needed. If you ever require further assistance, please don’t hesitate to reach out – we value you as a homeowner with us, and we’re always here to help.
Kind regards,
Hayley
A helpful company
A helpful company, I get great bookings and helpful service from staff. I would recommend as a holiday rental company.
29 marca 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Kate,
Thank you for your sharing your feedback. We’re so glad to hear that you’ve had great bookings and positive experiences with our team members. Your recommendation means a lot to us, thank you.
As a valued homeowner with us, as always, please feel free to contact us if there is anything we can do to help.
Kind regards,
Hayley
Fantastic company from start to finish
Fantastic company from start to finish. We had some knowledge of holiday Lettings, but the team really helped us look at things we haven’t thought of before and I can honestly say the whole process has been seamless. Would highly recommend.
29 marca 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning James,
Thank you for taking the time to share your feedback. We're so pleased to hear that our team have been able to offer valuable insights and make holiday letting as smooth as possible for you.
We really value you as a homeowner with us, and as always, if we can assist with anything, please feel free to contact us.
Kind regards,
Hayley
Excellent service particularly from…
Excellent service particularly from Annabel Leach. She has been astute and given us professional and prompt advice that has been extremely helpful.
29 marca 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon Sarah,
Thank you for taking the time to share your feedback. We’re glad to hear that our New Business Manager has been helpful and has provided you with professional and prompt advice. If we can be of any further assistance please feel free contact us and we'll be happy to help.
Kind regards,
Hayley
Excellent Service
We have used Travel Chapter (previously Cornish Horizons) for many years and have been very happy with their service. Annabel Leach did a great job onboarding our two properties in Porthleven, Cornwall with her extensive knowledge.
Our Account Manager Amanda Dunstan has looked after us well, together with the in-house Management Services Team of Megan, Rachel & Emma.
29 marca 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good afternoon Jason,
Thank you for sharing your feedback, and we truly appreciate your continued loyalty over the years. It’s fantastic to hear that our New Business Manager had such a positive impact during the onboarding process, and that both your Homeowner Account Manager and our Managed Services Team have been able to support you effectively.
We value you as a homeowner with us, and as always, if we can be of any assistance please feel free to get in touch.
Kind regards,
Hayley
Holidaycottages.co.uk make joining effortless.
Holidaycottages.co.uk make joining effortless.
They made everything so simple and have thought of everything. The app is very user friendly.My point of contact was very friendly and very professional.
I can't fault anything about the whole process.
26 marca 2025
Opinia niezależna
Odpowiedź od Travel Chapter
Good morning Marie,
Thank you for taking the time to share your feedback. We’re thrilled to hear that you found the process of joining us both straightforward and simple. It’s great to know that you find our app user-friendly and that your point of contact was friendly and professional.
As a valued homeowner, please don’t hesitate to reach out if there’s anything we can assist you with and we’d be happy to help.
Kind regards,
Hayley
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