traintickets.com Recenzje 

164
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I must write this review to tell you how thankful I am for all of the help your support agent Michael has given me with booking my seat reservations for all of tge places I will be visiting. There is... Zobacz więcej

Oceniono na 5 z 5

The website was really easy to use and I was able to save money on my trip. Unfortunately I was unable to make the trip due to personal reasons, I emailed them via the address found on their website,... Zobacz więcej

Oceniono na 5 z 5

Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... Zobacz więcej

Oceniono na 5 z 5

Contacted Michael at traintickets.com for a refund and he helped me through all the stages needed along with William who also played his part. More people should use this site for cheap train tickets... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja biletów kolejowych

Napisane przez firmę

Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

164 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(164)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Best site for cheap train tickets

I was trying to find the cheapest train tickets online was going for Trainline, then I found this website which was way cheaper. It sounded to good to be true but yeah I got the ticket straight after the payment and the percentage they take isn't big as Trainline and other service. Plus they have a good and well designed website and user interface. The tickets are usually sent through email though

19 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

I wish to cancel my last report as it is resolved - NOT scammed!!

Here is my revision after Morgan emailed me and resolved the problem which was partly miscommunication and partly me panicking, thinking I had been scammed.
‘ Hi Morgan. Thank you so much for your service. I take back all I have said and apologise unreservedly. It's sad times that we are living in that scammers have made it impossible for us to trust anyone now. I will try to take off my damning comments off Trustpilot. I will also put on a recommendation about your good communication and willing service. I will continue to do service with you. You have been very patient. Thank you very much for keeping your cool with me’.

25 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

It looks like I have been scammed by trainticket.com

It looks like I have been scammed by traintickets.com.
I bought my tickets last night and still no confirmation email. I cannot sign in now and the so-called ticket is not recognised by my iPhone scanner. My money was taken immediately. I am going to report them and contact my fraud department at the bank now.

25 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Easy to use, great customer service

The website is very user-friendly and makes it simple to buy tickets, making it clear how much you are saving. When I wanted to exchange my ticket for another they were very helpful and responded to my request very quickly.

6 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Glasgow to Rugby direct

Have travelled Glasgow to Rugby. Had to change seat for part of journey but was almost next to first one. No train changes. Massive price savings so hopefully journey back in a few days will be the same Excellent service and would recommend

29 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Website is very user-friendly, fares compare favourably with other split ticket sites. Customer service was excellent when I requested a refund after a strike prevented me from travelling: response to my request was prompt, procedure was straightforward and payment was made quickly.

12 czerwca 2023
Oceniono na 5 z 5

Fantastic service

Fantastic - i'd booked 11 tickets and due to split ticketing made a decent saving. Then a train strike was announced on my date of travel. Traintickets.com were amazing, responding promptly via email. The refund process was swift despite the fact I had already had the tickets printed, I just had to write 'void' on each ticket and send a photo via email. The refund was in my account a few days later. Very happy and won't hesitate to use again. Thanks you

2 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Very upset with my train ticket

Very upset with my train ticket
The train I have booked was fused with another one and I have my places confiscated by another two person and me and my son had to moved from one to another seat
And notice I have broken my wrist this week

1 czerwca 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Thank you for your feedback. I'm sorry to hear that after combining services, LNER did not honour your seat reservations, and also that you have broken your wrist - we wish you a speedy recovery.
traintickets.com are a third party retailer of tickets, and we do not own or operate any trains. Your train journey was with LNER, and so this review is really for them.
I hope that the experience you had with traintickets.com, searching for and booking your tickets, was greater than 1 star.
Kind regards,
Morgan @ traintickets.com

Oceniono na 1 z 5

Confusing description and not a user-friendly itinerary

The itinerary sent by email was so vague and undescriptive for someone like me who is a tourist. The rail journey and destinations were marked with the same color as the tube journey to Marylebone. Londoners would know that rail starts from Marylebone, but those of us visiting need more detailed guidance.

The physical ticket itself was quite confusing. It had "London Underground Zone 1" as my departure place, but I was told only Marylebone is the departure point for rail journeys from London.

17 maja 2023
Oceniono na 3 z 5

Ive been a regular using of train in…

Ive been a regular using of train in last two weeks on 23th of May i
Got a ticket from TrainTickets.com
And they charged me two times i contacted them two
Times now not heard any thing from them yet.

22 maja 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Hi Mr Naurozi,
Thank you for your feedback, and for booking with traintickets.com.
We did receive your emails, & unfortunately were not able to reply to you until the following day. We do aim to get back to customers on the same day they contact us, and apologies that in this case it took us until the following day.
There had been 2 bookings placed for identical journeys, one of which has now been refunded for you. I hope this has resolved the issue for you.
Kind regards,
Morgan @ traintickets.com

Oceniono na 3 z 5

Issue with email

Usually it’s all good, but last time I used your website the tickets didn’t get emailed to me until 12 hours later, which meant I had to book another ticket for my journey when I got to the station, because I didn’t have the emailed tickets to show.

12 maja 2023
Logo traintickets.com

Odpowiedź od traintickets.com

Hi,
Thank you for your feedback, and my apologies for the slow delivery of your confirmation email. Please email support@traintickets.com with the booking reference - as you were unable to use the tickets due to the delayed email, we will be happy to reimburse you for the booking.
Kind regards,
Morgan @ traintickets.com

Doświadczenie Trustpilot

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