Trainpal Recenzje 

Looked like a good deal but I have not received my tickets a week later. All I have is a receipt. No way to contact them Tried the only method I can find. They say they answer within 24 hours but 24 hours later I have not heard anything. This is not good enough. Need phone contact or at least live chat, in order to deal with problems like these. Tickets cost me £92 and looks like I will have to buy again and may have to pay more as it is closer to my date of travel

I made a mistake when booking booking my tickets but was not worried as their website says 'Fast Change and Refund. Seamless rail travel with easy changes and refunds for peace of mind.' and that their customer service is 'Efficient'. They did reply promptly to my queries but only to fob me off saying that I had to make changes through SNCF (who couldn't make changes because I bought the ticket through Trainpal. I repeatedly asked how to get my ticket to show in the Trainpal app but got no answer to this question.
Fortunately I found a workaround using the ticket I had bought but with no thanks to Trainpal.
Misleading website information, useless customer services.
Never again.

Never using Trainpal again.

Strike action is affecting my travel. The refund/change button on the trainpal website does not work. The app does not work. And the contact form on the website does not work. No contact number provided.
Have emailed, but based on my experience with the website and app, I expect they will continue to be useless.

Booked first class ticket. The carriage wasn’t even on the train. Wrote twice asking for a refund. Would have been happy just to pay for standard fare even though I had to stand for nearly two hours as I couldn’t even get a seat in standard class but wrote to them twice and didn’t even get a response Therefore I paid triple the price of a standard seat and had to stand. Disgusting to not even get a reply. I use TrainPal daily to get to work. This was to go to London as I was going on holiday. Will never use again.

I booked 3 tickets between Newcastle and Hexham. When they arrived immediately after they had taken payment I noticed they were fit the wrong date. I contacted them immediately and asked for them to cancel and arrange for the correct date ie 1 day earlier. 4 days later and lots of emails between them and me, they keep insisting I need to book further tickets in order to get a small refund. They have no doubt cancelled the original booking but won’t give me my refund. Their app is hopeless. What am i supposed to do??? I’m 81 yrs of age and find this company incompetent. One email offers £7.50 the nxt email offers nothing unless I book more tickets. The following email offers me £5 refund.

Still awaiting refund from ticket 30269080748
Several e mails to customer service and not wanting to help. Simply don’t care.
What’s the point in paying for travel insurance and no refund. This money would be used to feed my family. Disgraceful

Because of a bug of the app, I have purchased by mistake a ticket for another month. I set the day and the month and once I paid it changed the month. I have wasted not only wasted my money but also the time trying to complain about it but they decided that it's not their problem. This is unacceptable.