Trainpal Recenzje 

Booked two return trips. The outbound of trip one was cancelled, we were when 2 trains in. We were hours waiting for another one. No refund. The return of trip 1 was cancelled halfway through the 1st train and we were told to get off and they didn't know if there would be any more trains coming. We had to pay for a train to our trip 2 destination arriving a day early. No refund or free ride to our new destination. Having not been able to get to our original destination we couldn't take the outgoing train for trip 2. We did get some refund for that leg. The return leg from trip 2 was fine. So much for their refund policy if 15 minutes late. Of the four journeys the return of trip 2 was the only one without incident. Meanwhile we are out of pocket for a hotel room for a night and the train tickets we bought to redirect to our second trip destination. The app was ok, but expect to be left trackside nowhere near your destination and you won't be disappointed.

Shockingly bad app! I wish I looked into the app a bit more before buying a 3 year Railcard. Not being able to download the Railcard into your Wallet is terrible. The app is very hard to navigate and now I'm tied in to using it for 3 years to use my railcard. There is no customer service you just get given an email address.

I agree with the majority of reviews previously listed... they are highly efficient scam-orientated. I used a SOVENDUS voucher to purchase a senior railcard... and was misled throughout the purchase procedure... subsequent attempts to obtain a refund have been met with obfuscation; inaction; platitudes etc... but no refund. Does anyone know how to locate a business address for ANY of their administration ? Apparently, a senior figure is: Alvaro Ungurean; Commercial Director, Trainpal. and has been contacted by The Office Of Rail and Road in the past, concerning : Transparency of fees charged by online rail ticket retailers. Any Corporate address would be welcome... I am aware that they are a Chinese Company, ( Amy Wei is Head of TrainPAL ), parent company: Trip.com.

Used Trainpal numerous times and have never experienced any problems over at least 5 years. Although they do charge a booking fee the total fare is usually less than what the rail company websites and apps charge.
You can also book European rail tickets through Trainpal, which saves trying to navigate each countries rail ticket booking website

Impossible to get a refund if your train is cancelled!
Avoid the headache of days of repeating yourself in emails (because phone numbers for customer services dont exist in this day and age!) and purchase your tickets through a reputable company.

MONEY TAKEN, NO RAILCARD!
I bought 2 split tickets on mytrainpal.com, using my Gmail email. During the payment a error message appeared saying try later. The payment went through but I have no email confirmation nor booking reference. I've emailed customer services 5 times now still no solution so going round in circles. I'm so frustrated as this was a Christmas present!!!

Very easy app to use. Gives you other journey options which can be a cheaper option compared to using Trainline. Been using for almost a year and never had any issues

MONEY TAKEN, NO RAILCARD!

ps.: Customoer service constantly lying and delaying, never offer any solution.

I bought a discount railcard on mytrainpal.com, using Google-linked login. After successful payment, the railcard needs to be accessed on trainpal app, which does NOT support Goolge-linked login. Now I am in a dead loop and lost money due to their technical error

What a miserable experience. I wanted to book train tickets but hadn’t yet purchased my Senior Railcard which would provide discounted prices. Trainpal promoted a discount on the Senior Railcard which was discounted from the standard Network Rail charge - the Railcard was setup to look like the Network Rail Senior Railcard including pricing. I went ahead and purchased the Railcard, which needed to be activated with a purchase from Trainpal. On attempting to book my journey, I found Trainpal does not offer travel from the station or via the route I need (direct service not offered, and offered options requiring 1-3 hours longer for a 1 hour 20 minute journey). On attempting to book the same journey directly via Network Rail I found the Senior Railcard is not legit. It’s a Trainpal scam - only useful if you purchase tickets from Trainpal. This despite the faux-holographic Network Rail logo on the digital Trainpal Rail Card issued once I paid the charge. On requesting cancellation of the transaction and refund of charges (within an hour of the transaction) I received emails from Trainpal stating the card was activated and not refundable. There’s no telephone number provided to speak with a representative, just an AI Chat and email. DO NOT BUY RAILCARDS FROM TRAINPAL unless you’re completely aware they only have any value for tickets bought via Trainpal. I’ll be taking this transaction up with my bank and consumer organisations as it’s my understanding any on-line purchase that hasn’t been used or damaged is refundable within 14-days of purchase.

Avoid - deliberately make it really difficult to claim if calculations or delays.

Train was delayed for over an hour - actual train company offers refunds from 15 minutes onwards but TrainPal app just says Denied. Opening resolver complaint against them

TrainPal is a really easy train app. Helps you understand the price you’ll be paying and how to get cheaper where possible. I like that you collect points.

Trainpal is very bad. I have a review on their other page which appears to be full of false AI generated 5 star reviews. The experiences are this page are more accurate.
My experience mirrors everyone else's on here. Mis-priced ticket followed by about 50 nonsensical responses that contradict each other. Eventually just made a charge back with my credit card company.

I am providing them a picture with the train being cancelled. They argue that the train was one minute late. Surreal. Very poor customer service.

The Chinese company, TrainPal has no shame. It's Fraudulent and I warn those who use it!!

To make this short. I purchased "Cancel for any reason" on my ticket. Later, when I went to cancel it, I was told I can't. This is because my ticket isn't eligible. When I asked them why they offer me "Cancel for any reason" when you can't cancel for any reason. The blame was put back on me as I should have checked the Ts&Cs hidden somewhere separately on their website.

Customer Service are a bunch of bots from China who will not help.

There are a tremendous amount of bad reviews. I lost out on £100. Don't be scammed. Use a reputable app like Trainline

After 4 long and tedious months of trying to get a refund, TrainPal have finally repaid me what is rightfully mine. No apology, explanation or compensation. Please read other TrustPilot reviews to see how customers are treated by this company’s customer services.

Awful Customer Service! I booked a train for one day, few minutes later needed to change it on line said I can easily change.. could not! then told by the bot! cancel first one re-book then we can cancel.... not! cost me 2 train tickets. I had a sick note which was one of the criteria to change/cancel still no joy after numerous unhelpful replies to my emails.

Do not use TrainPal they are awful to deal with.
I bought a return ticket yesterday at 14.01 I selected an Adult ticket. The email and ticket showed the ticket to be for a child. I immediately took a screen shot to prove I had ordered a ticket for an Adult. The screenshot was taken at 14.03. I then spent sometime trying to find how I could contact this organisation. They have no phone line so I used the AI chat function. That was useless then I got Amy, apparently a human? I sent the screen shot to her she escalated the matter to someone more senior. The reply was that as there was a discrepancy in the times described by them as a “coincidence” and they didn’t believe me 🤷‍♀️. Why would I purchase a child ticket, especially as I could prove I had ordered an Adult one. They have a faulty website and take no responsibility for it. They have offered a £10 voucher to be used on a £60 ticket. No refund for their error and no way to amend the ticket to an adult that I purchased, despite claiming the ticket could be exchanged but not refunded. I don’t trust this company and if you value your sanity I would suggest you use another online ticket company instead who are reliable and cheaper

This company is awful. My tickets were cancelled without informing me and yet the ticket price was taken out of my account on the day it was bought. Consequently I had to purchase a much more expensive ticket the day before I travelled. Despite 11 e-mails I am still waiting to have my initial ticket reimbursed. I shall certainly NEVER be using this comany again.

I recently had an incredibly frustrating and disappointing experience with TrainPal that I feel compelled to share. I purchased a railcard through their platform before my 31st birthday and made the payment on the same day. I even received a confirmation email that my railcard had been approved. However, just three days later, I noticed an automatic refund had been processed and my railcard had been cancelled with no reason provided.

When I reached out to TrainPal to inquire, I was told that the cancellation was due to non-payment, which is completely false! I have clear evidence of payment, and they had already confirmed the purchase. To make matters worse, because I’m now over 31, I’m no longer eligible to apply for the railcard due to age restrictions, which means I’m forced to pay up to 1/3 more on every train journey I take.

TrainPal’s customer service has been abysmal, providing brief, unhelpful responses that seem to ignore the core issue. This is an unacceptable level of service and shows a complete disregard for their customers. Their lack of accountability and refusal to fix the problem is shocking, and this mistake on their part will cost me hundreds of pounds in additional travel expenses over the coming year.

TrainPal’s practices feel misleading and unprofessional, and I wouldn't recommend them to anyone. Their failure to properly handle this situation has caused unnecessary stress and financial strain. Save yourself the headache – avoid TrainPal and find a more reliable service for your railcards and travel needs!

**BE AWARE THEY HAVE TWO REVIEW PAGES ON HERE. ONE HAS A REVIEW SCORE OF 4.2. SEEMS A BIT UNTOWARD**
I booked through TrainPal at a discounted price for a return journey to Manchester airport. Unfortunately the train journey home was cancelled. I was travelling with three friends who had all booked the same journey together with TrainPal. I applied for my refund (July 2024) and was awarded £3.32. It wasn't until I checked with my friends I was made aware they had been refunded £12.02 each. I queried this with TrainPal and supplied them with my friends order number, which they checked and amended my refund. Refund never came so I contacted them again (August 2024). I realised because I had closed my account the card number was no longer valid. I emailed to offer an alternative card to refund to. I was advised that the refund would need to be put through the system again so it would bounce back and then they would contact me for an alternative card (not sure about this logic) .
Still no refund so I contacted again (October 2024) as it was getting a bit ridiculous. I was advised "Unfortunately, due to the operator's policy and the fare rules associated with your "Off Peak Return" ticket, we are bound by specific guidelines that do not permit partial refunds for this ticket type" (This was the first excuse, I received 3 different ones from different people). What a load of BS..... they already refunded my friends on the same journey!! They then offered me a £10 voucher to use on a journey over £60..no thanks, I won't be using them again. After I made the two points above clear I was told my refund was less because their booking amount/price was three times higher.....that's because there is three times more people on the booking!!!
I am not overly bothered about the money, it's the principle and it does make me wonder how many other people have had a refund amount plucked out of thin air. How many people are they scamming?