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Trafalgar Umbrella Recenzje 

96
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’ve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I’m a return customer, grateful that Trafalgar are on my latest agency’s PSL - spoke with John Harris for re-onboarding; lovely, humorous, relatable and just so friendly. Hi John! You are great at w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I originally went with Trafalgar for my umbrella company based on value for money, however, I’ve also been delightfully surprised by the quality of the service. The advisors who answer the phone have... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had the pleasure of speaking with Billie Smithen multiple times recently, who moved heaven and earth to help resolve an issue caused by Student Loans Company. Can’t thank Billie enough for taking owne... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Biuro rachunkowe

O Trafalgar Umbrella

Napisane przez firmę

Trafalgar Logo

Trafalgar's leading umbrella employment solution is designed with you in mind. Our experienced team pay thousands of contractors every single week, so you can rest assured that you’ll be paid in full and on time, every time.

Join Trafalgar Umbrella Today and combine the benefits and security of employment with the freedom and control of running your own business.

  • Get Paid within 24hrs of Submitting your Authorised Timesheet with our SalaryNow Solution
  • Fully Accredited & Regulated by the FCSA Demonstrating Standards of Excellence
  • Outstanding Reputation for Compliance
  • Investors in People GOLD Award
  • Audited & Certified ISO 9001
  • Rated ‘Great’ on Trustpilot
  • Over Two-Decades’ Experience at the Top of the Industry
  • Same Day Payments, Simplified by Our User-Friendly OnePortal
  • Substantial Investment in Cutting Edge Cyber Security
  • In-House IT Department Reducing Downtime & Preventing Disruption to Essential Portals
  • Part of the Award-Winning Danbro Group, whose Founders were Awarded MBEs for Services to Our Industry & Community
  • Private Pension Scheme (Trafalgar Group SIPP) tailored to Contractors
  • Individual-Owned Policy = Better Investor Protection
  • Choice of Discretionary-Managed, Risk-Graded Portfolio Options to Suit You
  • Mortgage Brokerage for Umbrella Company Contractors
  • Independent Financial Advice & Wealth Management
  • Dedicated, In-House Compliance Team
  • Specialist HR Support
  • Statutory Payments, such as Holiday Pay, Sick Pay & Maternity/Paternity Pay
  • Competitive Margin
  • Continuity of Employment

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

96 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(96)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

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Oceniono na 5 z 5

Efficient and friendly service

If you require a contracting employer then I would highly recommend this company- I have found the staff at Trafalgar incredibly helpful and quick to respond, even with Covid restrictions (unlike my time with Paystream who I WOULD NOT recommend)

Their fees are very low and payments are made quickly without any extra payment from you (unlike others) and usually sent within 1-2 working days of timesheet being authorised.

High praise to John Harris for being super helpful and friendly since my first contact with Trafalgar. 10/10 Service, thanks Trafalgar!

12 listopada 2020
Opinia niezależna
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Odpowiedź od Trafalgar Umbrella

Good morning Roxy,
Thank you so much for your recommendation and positive feedback. It's been a challenging year for us all, so it's great to hear how satisfied you are with the support you've received from Trafalgar.
I'll be sure to pass on your kind comments to John and his team.
Best wishes,
Sam @ Trafalgar.

Oceniono na 5 z 5

Great service and staff

I would highly recommend. The staff is incredibly helpful, knowledgeable and friendly. They respond quickly to my queries and they always have my back. I have used them for a few months now and the whole process has gone rather smoothly.

20 października 2020
Opinia niezależna
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Odpowiedź od Trafalgar Umbrella

Thank you for your recommendation, Giuliana, and for your kind comments.

We're thrilled that you've found our service so smooth and straightforward, particularly through such a challenging period.

Best wishes,
Sam @ Trafalgar

Oceniono na 5 z 5

Really helpful and friendly staff who…

Really helpful and friendly staff who answer queries and get back to you very promptly. I’ve used them for around 1 year now and wouldn't use anyone else.

11 października 2020
Opinia niezależna
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Odpowiedź od Trafalgar Umbrella

Hi Dario,

Thank you so much for taking the time to leave a review, it's very much appreciated.

I'll make sure your kind comments are passed on to the team.

Best wishes,
Sam @ Trafalgar.

Oceniono na 1 z 5

Trash umbrella company with trash…

Trash umbrella company with trash customer service and assistance. You will have to fight to get any information out of them & they are rude. Use a different umbrella if possible.

5 października 2020
Oceniono na 1 z 5

AVOID AVOID AVOID!!!

I've contacted Trafalgar on numerous occasions after not receiving SSP, I've received no response. They've offered no explanation, I can't speak with anyone as the phone lines are closed, whilst using their services my salary payments started being received erratically with no explanation as to why the days were changing from one payment to the next, despite point blank asking the question they just tell you "it'll be in before close of business tomorrow". It's always tomorrow and nothing is ever their fault, these problems began before COVID-19 too. If you need the services of an Umbrella company I would AVOID this one at all costs, you'll spend more time chasing people to do their job than you will doing your own job.

21 kwietnia 2020
Opinia niezależna
Oceniono na 1 z 5

No P45 received

No P45 received - left nearly 4 months ago.
I tried to speak with them over the phone or via emails to get this resolved. Always saying the same as in the comment bellow - they awaiting for last payment. Sorry, but it has been long enough for you to get this sorted.

Asked to raise a formal complaint, said they don't have a complaints procedure. One of the HR agents John replied to my request to raise a complaint and said that its not a complaint and apparently they decide if they will accept your complaint or not, never heard of bigger nonsense in my life. I decided to call and same John answered, was extremely unprofessional and rude, made inappropriate jokes and had a good laugh with colleagues in the office while I was still on the line.

EVERY SINGLE COMPANY HAS COMPLAINTS PROCEDURE.

Please do yourself a favor and avoid them.

11 lutego 2020
Oceniono na 5 z 5

Always on the ball always in touch when…

Always on the ball always in touch when needed and always available if you need to speak to someone.

2 listopada 2019
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Odpowiedź od Trafalgar Umbrella

Hello,

Thank you for taking the time to leave a review. We will always try our best to reply to you as promptly as possible and will continue to do so.

Many thanks, Jack at Danbro

Oceniono na 5 z 5

Very pleased

Very pleased; I've been using their service for over a year now and never had any issues. Fast and reliable. Excellent Service.

8 października 2019
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Odpowiedź od Trafalgar Umbrella

Hello,

Thank's for taking the time to leave a review, we are pleased to hear that you've been using our services for over a year with no issues.

We are happy to know that you find the level of service we deliver is excellent and the team is fast and reliable.

We will continue to deliver this level of service that you are used to.

Many thanks, Jack at Trafalgar.

Oceniono na 5 z 5

Professional service

Professional service, very reliable and quick.

7 października 2019
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Odpowiedź od Trafalgar Umbrella

Hello Jim,

Thank you for leaving a review, we're pleased to hear that you find the service we deliver to be Professional, Reliable and Quick. We will continue to provide this high level of service that you are accustomed to.

Many thanks, Jack at Trafalgar

Oceniono na 5 z 5

Pleased so far

7 października 2019
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Odpowiedź od Trafalgar Umbrella

Hello Susan,

We're glad that you are pleased with the level of service you are receiving so far. We will continue to do our best to keep you happy.

Thanks for leaving a review, Jack at Trafalgar.

Oceniono na 5 z 5

Professional Service

Professional, prompt service from all at Trafalgar. I have never had any issues and all problems, although there have only been a couple over the last few years, all have been dealt with swiftly and efficiently.

7 października 2019
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Odpowiedź od Trafalgar Umbrella

Hello Neil,

We are happy to hear that you havent had any major issues. We will always try and minimize any possible issues our clients may face. However, as I'm sure you can appreciate we sometimes come across small issues, but we ensure to fix these quickly as you have experienced.

Thank you for leaving a review, It's much appreciated.

Jack at Trafalgar

Oceniono na 5 z 5

Reliable accountants

Excellent company, responsive and professional

7 października 2019
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Odpowiedź od Trafalgar Umbrella

Hello Nigel,

Thank you for leaving a review, it's much appreciated. It gives us great pleasure knowing that you find us responsive and professional.

Best wishes, Jack at Trafalgar

Oceniono na 5 z 5

Great service

Great service, easy to use and always on time. Have used the service for over one year and have had no issues.

7 października 2019
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Odpowiedź od Trafalgar Umbrella

Hello,

Thank you for taking the time to leave a review, it's great to hear that you've used us for over a year now with no issues. We will try our best to continue delivering this high standard that you are used to.

Many Thanks, Jack at Trafalgar

Oceniono na 5 z 5

The service offered by Trafalgar is outstanding!

The service offered by Trafalgar is exceptional. For those of us operating a small professional business, not having to worry about tax, VAT, Companies House filings and so on is a great benefit. The people at Trafalgar are always helpful and efficient and I have nothing but admiration for them.

26 września 2019
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Odpowiedź od Trafalgar Umbrella

Hi Michael,

Thank you for leaving such a great review.

We’re so pleased that we’ve been able to provide you with a worry-free experience and we really appreciate your kind words

Many thanks, Jack at Trafalgar

Oceniono na 5 z 5

Good firm to deal with

They do all the hard work so you don't have to.

21 września 2019
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Odpowiedź od Trafalgar Umbrella

Hello Andrew,

Thank you for leaving a review with us. We are happy to hear that you feel this way, we will continue to provide you with this high level of service that you are used to.

Kind Regards, Jack at Trafalgar

Oceniono na 4 z 5

Good for contractors working under their own Ltd Co.

Good service provided by very helpful staff

20 września 2019
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Odpowiedź od Trafalgar Umbrella

Hello,

Thank you for taking the time to leave a review, It's great to know that you find all the employees at Trafalgar helpful. We appreciate you working with us.

Kind Regards, Jack at Trafalgar

Oceniono na 5 z 5

Highly recommended

I have been using the services of Trafalgar Accounting for a number of years now and have found them to be professional and efficient.

20 września 2019
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Odpowiedź od Trafalgar Umbrella

Hello Melanie,

Thank you for taking the time to leave a review, We are happy to hear that you have found us professional and efficient to work with over the past few years. We really appreciate your loyalty.

Kind Regards, Jack at Trafalgar

Oceniono na 5 z 5

Highly recommend

Highly recommend. Really helpful and friendly staff not that you have to contact them much as the service they provide is top rate. Used them for around 5 years now in total now and wouldn't use anyone else.

19 września 2019
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Odpowiedź od Trafalgar Umbrella

Hi Mark,

Thank you for recommending us and for your kind words about the team. We appreciate you taking the time to leave your review and for your continued loyalty.

Many thanks, Jack at Trafalgar.

Oceniono na 5 z 5

Great Service

Once again, Trafalgar have excelled themselves. The service they provide is second to none. Any queries are answered promptly and I have complete trust in them. Their staff have a high level of knowledge across the board and I have no hesitation in recommending them to anyone. As well as being professional, I find them very friendly and approachable for any given query.

18 września 2019
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Odpowiedź od Trafalgar Umbrella

Hi David,

Thank you for taking the time to leave your review, it’s great to hear how happy you are with the service you’re receiving from the team and the trust you have in us.

Many thanks, Jack at Trafalgar.

Oceniono na 4 z 5

Generally very good but room for…

Generally very good but room for improvement.
On the whole, I have been pleased with the level of service I've received from Trafalgar over the years. The staff are very approachable and are always able and willing to answer any questions or address any concerns or problems I may have.
The area for improvement, I feel, is that there have been issues when dealing with payment or expenses that are not in GBP - there have been a couple of instances over the years where conversion either hasn't been done or was done incorrectly. This has happened somewhat recently when handling some expenses and as yet this is still unresolved.
Whilst I am happy to be pro-active about things like this, I would appreciate it if I was kept a bit more up-to-date with issue resolution when the situation arises. Using the recent expenses conversion issue, I only found out after following up on it a few weeks later, that the issue was still being resolved.

18 września 2019
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Odpowiedź od Trafalgar Umbrella

Hi Michael,

Thanks for taking the time to leave your review, it’s great to know that, like others, you always find the team approachable and helpful.

Improvements to the way your none GBP expenses are processed, and keeping you better informed, have been flagged with John who will contact you to discuss.

Again, many thanks for your valued feedback,

Jack at Trafalgar

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