I’ve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I’m a return customer, grateful that Trafalgar are on my latest agency’s PSL - spoke with John Harris for re-onboarding; lovely, humorous, relatable and just so friendly. Hi John! You are great at w... Zobacz więcej
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I originally went with Trafalgar for my umbrella company based on value for money, however, I’ve also been delightfully surprised by the quality of the service. The advisors who answer the phone have... Zobacz więcej
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I’ve been with Trafalgar for years now, and unfortunately leaving my contract. Always paid on time, communication and customer service is great can always get through to them very quickly if neede... Zobacz więcej
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Informacje dotyczące firmy
O Trafalgar Umbrella
Napisane przez firmę
Dane kontaktowe
Jubilee House, East Beach, Lytham, FY8 5FT, Lytham St Annes, Zjednoczone Królestwo
- 020 7940 1990
- info@contractorsolutions.co.uk
- trafalgarumbrella.co.uk
4,6
Doskonała
95 recenzji
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Jak firma korzysta z Trustpilot
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The world needs more Billie Smithens…
Had the pleasure of speaking with Billie Smithen multiple times recently, who moved heaven and earth to help resolve an issue caused by Student Loans Company. Can’t thank Billie enough for taking ownership of the issue and liaising with multiple stakeholders to ensure it was resolved in time for payday. Thank you for your help!
3 czerwca 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Hi Michael,
Many thanks for leaving a review. We're glad to hear that Billie was able to resolve your issue quickly and effectively.
If you require any further assistance, please do get in touch.
Kind Regards,
Charlie @ Trafalgar
They are simply the best umbrella…
They are simply the best umbrella company, knowledgeable and helpful
28 kwietnia 2025
Odpowiedź od Trafalgar Umbrella
Hi Suky,
Thank you for sharing your thoughts.
We're delighted to hear that we're your favourite umbrella company, and we look forward to continuing to work with you!
Kind Regards,
Charlie @ Trafalgar
The registration was a breeze
The registration was a breeze! John is fantastic and very knowledgeable. I’ll highly recommend Trafalgar to contractors.
25 kwietnia 2025
Odpowiedź od Trafalgar Umbrella
Hi Judith,
Many thanks for leaving your review. We're glad to hear that you found registration easy, and that John was able to assist you.
We greatly appreciate it when our clients recommend us, so to say thanks we've introduced a referral rewards scheme, allowing you get 4 weeks margin-free. Head to our website (trafalgarumbrella.co.uk/referral-rewards) or ask a member of our team to learn more.
Kind Regards,
Charlie @ Trafalgar
Odpowiedź od Trafalgar Umbrella
Hi Kung,
Thank you for leaving a review. We're glad to hear we were able to help quickly and effectively.
Kind Regards,
Charlie @ Trafalgar
Sophie was really professional and …
Sophie was really professional and helpful in explaining my payment/tax queries
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Hi Sam,
Many thanks for your review. It's brilliant to hear that we were able to assist with your query, and your feedback will be passed on to Sophie and her team.
Kind Regards,
Charlie @ Trafalgar
Very Simple and Easy with nice contacts
1 kwietnia 2025
I’m a return customer!
I’m a return customer, grateful that Trafalgar are on my latest agency’s PSL - spoke with John Harris for re-onboarding; lovely, humorous, relatable and just so friendly. Hi John! You are great at what you do and I hope your superiors see this :) Trafalgar have been my preferred Umbrella for years and I think always will be; highly recommend!
HT
24 marca 2025
Odpowiedź od Trafalgar Umbrella
Hi Helen,
We're glad to hear you've had such a great experience with John! It's also really encouraging to see returning contractors, and it's great to have you back.
Rest assured, your kind words will be passed on to John and his team.
Kind Regards,
Charlie @ Trafalgar
Odpowiedź od Trafalgar Umbrella
Thank you for leaving a review. Your recommendation means a lot to us, and we're glad to hear you've had a good experience with us.
Kind Regards,
Charlie @ Trafalgar
Excellent customer experience
This is the third occasion I have used Trafalgar's Umbrella services and I have found them to be professional, courteous and quick to respond to queries I have raised. I highly recommend this company.
18 marca 2025
Odpowiedź od Trafalgar Umbrella
Thank you for leaving a review.
We greatly appreciate your recommendation, and are glad to hear that you have enjoyed your experiences with us!
We look forward to continuing to work with you.
Kind Regards,
Charlie @ Trafalgar
I have been using Trafalgar on and off for almost 20 years
I have been using Trafalgar on and off now for approximately twenty years now and the four stars instead of five stars was for various issues in the early days but I have to say since the last 10 years onwards I have received nothing more than five star service and have no complaints and no issues as they have totally modernised and improved their professionalism. So I would always recommend them to others as have been dealing with John from there for over 15years and he and the others have been superb and always have paid me on time. Don’t hesitate use Trafalgar if this is your first umbrella company.
6 marca 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Hi Raymond,
First of all, thank you very much indeed for your astounding loyalty! Client retention is a crucial measure of satisfaction, so we're delighted to hear we're delivering in this regard.
We apologise that the beginning of your Trafalgar experience wasn't as smooth as we would hope, however we're glad to hear you've noticed our dedication to continuous improvements over the years.
Your kind words will be passed onto John and his team, and we hope you continue to enjoy working with Trafalgar for many more years to come!
Kind Regards,
Charlie @ Trafalgar
Excellent service!
I was worried I missed out the opt out for my pension but Amanda Gagon from the customer experience senior team managed to help and assist me. She looked into the issue for me and called me back the next day and took me through step by step. I managed to opt out with her assistance. She also looked into my tax code and helped me with this as I was unsure. Top service and top Company!
4 marca 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Hi Tarik,
Many thanks for leaving a review. It's great to hear that Amanda was able to assist with your query regarding your pension!
Should you require any further assistant, please do get in touch.
Kind Regards,
Charlie @ Trafalgar
Well explained and reactive to any…
Well explained and reactive to any questions or enquirires.
3 marca 2025
Odpowiedź od Trafalgar Umbrella
Hi Julie,
Many thanks for leaving a review. We're glad to hear we've been able to answer any of your queries efficiently, and encourage you to reach out should we be able to assist you further.
Kind Regards,
Charlie @ Trafalgar
Odpowiedź od Trafalgar Umbrella
Hi Simon,
We're glad to hear that you've found our service and systems easy to use!
Kind Regards,
Charlie @ Trafalgar
⭐⭐⭐⭐⭐ **Trafalgar Umbrella Company - Simply Outstanding!**
I have had the pleasure of working with Trafalgar Umbrella Company for the past few years, and I must say that they have exceeded all my expectations. From the very beginning, their team demonstrated a high level of professionalism and dedication to ensuring their clients receive top-notch service.
**Timely Payments**: One of the standout features of Trafalgar is their commitment to punctual payments. I have never had to worry about delays, which provides me with immense peace of mind.
**Effective Communication**: The communication with their team has been seamless. They are always available to address any queries or concerns, and they do so with a friendly and approachable demeanor.
**User-Friendly Portal**: Their online portal is incredibly intuitive and easy to navigate. Managing my account, submitting timesheets, and accessing important documents has been a breeze.
**Transparent Fees**: Trafalgar is very upfront about their fees, with no hidden charges. This transparency is refreshing and sets them apart from other umbrella companies.
In summary, Trafalgar Umbrella Company has been a game-changer for me. Their reliable service, exceptional communication, and user-friendly approach make them a top choice for anyone seeking an umbrella company. I highly recommend them!
Many thanks to John Harris for his assistance.
13 lutego 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Hi Marek,
Firstly, we'd like to thank you for taking the time to leave such a thoughtful and in-depth review of your experience with us. We're passionate about upholding our standard of stellar client experience, so we love it when our contractors share their thoughts. We'd also like to thank you for your loyalty to us over the years.
We're really pleased to hear that you've found using Trafalgar easy, effective and efficient, and we hope that you continue to do so. If you require any assistance, please do get in touch.
Kind Regards,
Charlie @ Trafalgar
Customer service is exceptional thanks…
Customer service is exceptional thanks to Staff members like Amanda, well done Trafalgar for recruiting the right staff and having your advanced communication systems in place.
12 lutego 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Hi John,
Many thanks for sharing your thoughts. Our customer experience team share implicitly Trafalgar's values of exceptional client care and efficient service, so we're delighted to hear that you've had such a positive experience!
Kind Regards,
Charlie @ Trafalgar
Excellent sign on process
Good sign on process and very fast response to questions with personal guidance given too which was much appreciated.
7 lutego 2025
Odpowiedź od Trafalgar Umbrella
Hi Janice,
Many thanks for leaving a review. We're glad to hear you've had a positive experience signing up with us. We look forward to working with you!
Kind Regards,
Charlie @ Trafalgar
I Recommend Trafalgar
I have been using Trafalgar now since 4th November 2024 and have been paid every week on time and the communication on my pay day is great. I get notified of my payment each week via a text early in the day, my payslip is then emailed to me and is also uploaded into my Trafalgar online account, and my wage payment will then follow the notification. Everything works well, and I'm very pleased with the the way Trafalgar process and pay my payroll each week. I've not needed to call in, as I'm always paid on time, thanks for the great service.
I can also see my contracts in my Trafalgar online account, which is very helpful, as I know where to find everything to do with my employment. I've got another 6 or so months left, and hope to get extended, and will remain with Trafalgar.
6 lutego 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Hi Caleb,
Many thanks for taking the time to share your kind words!
It's brilliant to hear that you've had such a positive experience with us. We believe in keeping it simple for our contractors and getting it right, so we're glad to hear that this has been reflected in the service you've received.
We're also glad that you're finding our online portal useful; we're currently in the process of making it even better, so your feedback is appreciated.
We hope you enjoy the remainder of your contract and best of luck with receiving an extension!
If you require any assistance, please do get in touch.
Kind Regards,
Your Team at Trafalgar
Brilliant Service!
4 lutego 2025
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Thank you for your review Isobel,
We're glad to hear you've experienced our exceptional service!
Kind Regards,
Charlie @ Danbro
Ease of registration
27 stycznia 2025
Odpowiedź od Trafalgar Umbrella
Good Morning,
Thank you for sharing your thoughts.
We're glad to hear that you found our registration process easy!
If you require any further assistance, please don't hesitate to get in touch.
Kind Regards,
Charlie @ Trafalgar
Really bad service from A to Z
Really bad service from A to Z. Trafalgar/Danbro do not know the HMRC regulation and even when confronted with explicit HMRC texts they refuse to accept their mistakes, increasing your tax rate with no reason. They also charge fees that were never part of the contract, and the worst is that they try and force you to make false statement to HMRC even knowing that the statements they request are false. Avoid them!
1 grudnia 2024
Opinia niezależna
Odpowiedź od Trafalgar Umbrella
Thank you for taking the time to share your feedback with us, Stephane.
We’re sorry to hear that your experience with Trafalgar Umbrella did not meet your expectations on this occasion. We take all feedback seriously, as it helps us improve the service we provide to you, our customers.
Regarding your concerns about HMRC’s regulations, we’d like to reassure you that our processes are specifically designed to comply with the official requirements. This ensures both you and our organisation are protected from potential risks or penalties. Whilst we appreciate that compliance processes may sometimes feel complex, they are essential to maintaining accuracy and fairness for all our customers.
The fee you mention in your review was outlined in the expense guide and terms of agreement, which you signed before any claims were submitted. To clarify, the fee covers the additional administrative work required to manually check and process expense claims. It is an optional service and does not form part of your main contract. Submitting claims directly to HMRC remains an alternative for customers who prefer not to use this service.
We also note your feedback regarding the communication of our processes. We’d like to reassure you that our team made every effort to address any concerns and provide clear explanations through detailed correspondence and multiple telephone conversations. We, therefore, regret that our efforts did not lead to a resolution you were satisfied with.
We remain committed to providing the best possible service to all our customers and will use your feedback to further refine our approach. We wish you all the very best in your future endeavours.
Best regards,
Your Team @ Trafalgar Umbrella
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