***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
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I went in for hair colouring and was talked into getting balayage—big mistake. My hair is now completely damaged. Whatever products they used were clearly low quality, because after every wash my h... Zobacz więcej
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Just received the product after waiting 10 days from placing it. Customer service reached out to me to apologize for the delay. Looking forward to trying the product.
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Informacje dotyczące firmy
Napisane przez firmę
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Dane kontaktowe
Kanada
- tradesecrets.ca
Great deals on selected products.
4,2
Dobra
215 recenzji
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
wrong product, fixed
I was sent the wrong product for both the shampoo and conditioner, but the company was very prompt in correcting it. Very good customer service
26 marca 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We are glad that everything worked out and we were able to resolve this for you.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Excellent customer service
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
26 marca 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great products, great service, fast shipping!
Fast and easy to order from website, great selection of products and order shipped very quickly
25 marca 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Shipping was quick
26 lutego 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I shopped here because of the great…
I shopped here because of the great selection of items. I forgot to use the welcome code for my first order, so I emailed customer service and they applied it to my order. Really appreciate it.
25 lutego 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Easy to order and quick delivery
26 lutego 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
If you are giving any offers
If you are giving any offers. Please don't cheat on the product. The product which I have ordered is 50% off. And usually the tube is 60ml. But I found it that the tube is saying 60ml but the product you sent me is not actually 60ml. Really disappointed
2 marca 2026
Odpowiedź od Trade Secrets
Hi Asline, We appreciate your feedback. An email has been sent to you to look further into this situation, please get back to us so that we can resolve this for you.Thank you For your patience and understanding.
TS14268 Shows order has been delivered…
TS14268 Shows order has been delivered but was not left in our mailbox. Have reached out a couple times by email with no response.
2 marca 2026
Odpowiedź od Trade Secrets
Hello Christine, We are sorry that you did not receive your order. To set things right, a fresh shipment is being prepared, and you will soon get tracking details for it. Thank you For your patience and understanding,
Odpowiedź od Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
The items I wanted were in stock
The items I wanted were in stock, on sale and arrived quickly.
23 lutego 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great prices and fast service !
2 marca 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Had the product I needed
Had the product I needed, great price, fast (and free for my order) shipping. Pretty much ideal online shopping experience. Thanks!
25 lutego 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I did not receive the items I ordered
I received the wrong item but the company fixed the mistake quickly and I Iove the product!! I will definitely be buying from them again
25 lutego 2026
Odpowiedź od Trade Secrets
Hello Sarah We are sorry that you received the incorrect products. To set things right, a fresh shipment is being prepapred, and you will soon get tracking details for it. For your patience and understanding, we would like to give you a 15% discount on your future order.
Damaged goods
One of the products had been pressed so that it exploded in the box. Luckily it was fairly contained and only lost a minimum amount of the product.
23 lutego 2026
Odpowiedź od Trade Secrets
Hi Kay, We apologize for the inconvenience this may have caused. We have sent you an email regarding the same, please allow us a chance to make this right for you. Also we have added a 15% discount to your account which can be used on your next purchase.
Love this product
Love this product
It was priced similar to what I used to pay in store ( but not available anymore)
Shipped quickly
23 lutego 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Speedy smooth ordering system
Speedy smooth ordering system. Fast delivery. Great product selection!
11 lutego 2026
Odpowiedź od Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.