TotalEnergies Gas & Power (UK only) Recenzje 8770

Shameeg on WebChat was polite, professional and extremely helpful

Qyaam Ckark has made my query journey easy, shared valuable information that helped me understand how to resolve the issue that one of our energy accounts has.
I am happy about the customer service provided!

Qyaam Clark very sweet very helpful thanks

Qyaam Clark help me with a billing query. Was a few accounts to deal with, but Qyaam was fast, helpful and friendly!

Sweetness was very competent and clear helping with a query I had

Qyaam Clark served me. Quick, responsive, understood what I needed help with and sorted it within minutes. All good!

Very good and patient, very efficient, gave everything I needed and provided useful information and forms.
Qyaam Clark well done

quick response from Qyaam Clark. Polite and gave me the info I was looking for

Christine has been brilliant today and answered all my queries

Shameeg the adviser on the Webchat, was extremely helpful in getting our new account set-up which only took a matter of minutes. Would really recommend this company and there customer services.

Shameeg was very helpful, answered my questions and updated what was required

Dear reader,

Update: 17th June: Total Gas contacted me immediately following my original complaint and it felt as if a human was going to take control of this instead of a computer algorithm not set up to produce a credit.

Sadly, after the initial contact nothing more has happened. I am still waiting for my credit to be applied. In the meantime I keep getting emails from Total Energies saying they would be delighted if I returned to them and they are holding a place for me.

Original complaint:

Totalenergies Gas and Power owes me a refund. Turns out their computers don't generate refunds. Instead they tell me I owe them.

Humans don't look at the figures. Computers do. The algorithm doesn't recognise credit. So Total ask solicitors to threaten me... repeatedly . Eventually a human looks at the figures and agrees they owe me a credit. 13 months on and no sign of the money. They are now stonewalling me. Why? Because the computer doesn't generate a credit. A human won't get involved.

I ring. I write. I get apologies. But no money. My time and effort has a value.

Pay me the money you owe me from 19 th April 2025. I am sick of ringing and writing to get my refund.

I will keep you updated regularly whilst I am ignored by Totalenergies Gas and Power.

This is the email I was sent on the 5 th May ( 2 weeks ago). I have heard nothing since.

"Good Morning

My apologies for the delayed response

I do sincerely apologize about all the inconvenience caused however the accounts have been sent off to management for review, and we will be in contact with you should we receive any feedback about the credits related to the accounts.

Once again, I do sincerely apologize about the inconvenience caused and I will try and speed up the matter regarding your accounts.
Kind Regards"

Honestly, I fight for almost a year for the company to admit that the computer doesn't generate a credit. They will be in touch:"should we receive any feedback". Even their own team are sceptical management will reply.

After 13 months of fighting this is the email I get two weeks ago. Now I send nudges: " any news?" And I get no reply at all.

Whatever you do don't leave the company and change suppliers leaving a credit behind. You don't even get an invoice for the last payment. It is completely crazy.

I hope this review will mean that I get my payment. Actually if no one replies it will give me the chance to publish the threatening letters and rising interest/ penalties from the solicitors.

Great customer service. Qyaam helpe me and resolved my issue in seconds. Thanks a lot it's great when the service is speedy and kind

Qyaam Clark was very helpful and efficient, 5 stars

Excellent service. Quick and very helpful from Qyaam Clark

Qyaam Clark was very helpful in sorting out my query.

Qyaam Clark was most helpful and very efficient at answering my query. Great service

Customer service was brilliant. Don't usually find that the chat help works but Qyaam Clark was really helpful and resolved my login issue with ease.

Qyaam Clark was most helpful, efficient and professional. Excellent service

Qyaam Clark was very clearand efficient in responding to my question about a potential scam, and recommended a response to test out a phone scam in the future