TopCashback Australia Recenzje 

Odpowiedź od TopCashback Australia

23 mar 2026

Hi Trudy Ng,

Thank you for reaching out with your feedback.
We confirm as stated on our site that the cashback process is estimated to take up to 12 weeks and sometimes more for some retailers. To get an exact estimate for every transaction, you would need to click on the plus button in front of the transaction on your account and you would have the exact estimate as provided by the retailer when the transaction will become payable.

Regarding your friend's referral, if they are the ones that referred you, then as stated on our site, their bonus will be credited to their account when you successfully earn up to $10 in cashback excluding bonuses.

If you need further clarification on these, feel free to raise a support ticket and the team will further clarify you.

Thank you once again for your feedback.

Best Regards,
The TopCashback Team.

Odpowiedź od TopCashback Australia

13 mar 2026

Hi Zak Vujovic,

Thank you for your feedback.
However, there may have been a misunderstanding regarding our sign-up bonus terms. While members become eligible for the sign-up bonus upon signing up, the bonus itself is not awarded instantly. In order to receive the bonus, the required cashback threshold must first be reached, as outlined in our terms and conditions.
For full details, please refer to our Sign-Up Bonus Terms and Conditions here: https://www.topcashback.com.au/dyn/tafterms-jan-dec26/

We hope this clarifies how the sign-up bonus works.

Best Regards,
The TopCashback Team.

Odpowiedź od TopCashback Australia

9 mar 2026

Hi Mike Shams,
Thank you for your feedback. I’m sorry to hear that it took a long time for your payment to become available. We understand how frustrating delays can be when you’re expecting your cashback.

Cashback pay-outs typically take a minimum of around 12 weeks for confirmation and payment, and in some cases can take longer — particularly for subscriptions or travel bookings. We do our best to keep members updated throughout the process as the retailer validates the transaction. As soon as it is validated, you can cash out straight away without any delays.

We truly appreciate your patience and thank you for using TopCashback. If there’s anything further we can assist you with, please don’t hesitate to let us know.

Best Regards,
The TopCashback Team.

Odpowiedź od TopCashback Australia

2 mar 2026

Hi Ming Xia,

Thank you for reaching out here.

If you’re receiving an error message, please kindly raise a support ticket directly from the affected account so our team can investigate the issue further and assist with resolving it as quickly as possible.

Once submitted, the relevant team will review the details and get back to you with guidance.

We look forward to helping you get this sorted.

Best Regards,
TopCashback Team.

Odpowiedź od TopCashback Australia

23 lut 2026

Hi John Rose,

Thank you for your feedback — we really appreciate you taking the time to share it.

We’re pleased to hear that you’ve found value in some of the deals we offer, but we’re genuinely sorry to learn that your experience with our customer service hasn’t met expectations.

We understand how important timely and helpful support is, especially when it comes to cashback queries, and we’re continuously working to improve our response times and overall service experience.

If there’s a specific issue that remains unresolved, we’d be more than happy to look into it further and assist you directly if you contact us on contact@topcashback.com.au

Best Regards,
TopCashback Team.