Toolpower / Site Supplies UK Recenzje 

35
Wynik TrustScore: 1.5 na 5

1,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

To be honest, I wasn't sure if this was all legitimate as the price was so low for what I bought, however, item arrived on time, excellent packaged and in 1st class condition...what more can you ask f... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Shockingly unprofessional company. I ordered some Thompson's Water seal and paid with PayPal on 9th September with 3/4 day delivery. Needless to say despite emailing them and getting a response that I... Zobacz więcej

Oceniono na 1 z 5

Site Supplies have taken payment for a tripod light which was supposed to be delivered express delivery next day, it’s now been 4 days with no correspondence and no delivery details. You cannot contac... Zobacz więcej

Oceniono na 1 z 5

Ordered on the 18th September, website confirms that all orders placed after 4pm are processed next working day. It's 25th today and I've still had no communication from this company. No dispatch co... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

1,7

Bardzo słaba

Wynik TrustScore: 1.5 na 5

35 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 3% z negatywnych recenzji

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1,7

Wszystkie recenzje

(35)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
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Oceniono na 1 z 5

Useless

Ordered a brush last Saturday, supposed to be 2 to 4 days delivery , it's now Friday and haven't heard a thing. No updates or anything, wish I had seen these reviews beforehand, total waste of time

31 października 2025
Opinia niezależna
Oceniono na 1 z 5

Is Customer Satisfaction Important?

I purchased an Evolution saw blade & discovered once it came, it was the wrong size, and this is where my issues started. I tried to reach out to you through the Contact Us page. I completed the form twice, 1 week between sending a request for assistance, but I never got a call or email back. So I decided to email Sales, but even that was ignored. So, where does that leave me? I think up the creek without a paddle sums it up. So please do not waste your pennies, go elsewhere.

6 października 2025
Oceniono na 1 z 5

Don’t buy anything from this company.

They took my money but I have not received the item ordered. This was about 7 weeks ago. The company does not respond at all to my email requests for an update. There is no phone number listed to contact them.
Frankly, I think what they do is likely criminal.

7 września 2025
Opinia niezależna
Oceniono na 1 z 5

This company does not deliver

Ordered on 19th of September been chasing until 7th of October? Should’ve been 48 hour delivery contacted company four times, still no goods or proper response, contacted Paypal today for refund avoid like the plague!!!

20 września 2025
Opinia niezależna
Oceniono na 1 z 5

No communication, no items, no good.

Ordered on the 18th September, website confirms that all orders placed after 4pm are processed next working day. It's 25th today and I've still had no communication from this company. No dispatch confirmation, no reply to my email , nothing. Am now raising a case with Paypal to get my money back.

18 września 2025
Opinia niezależna
Oceniono na 1 z 5

No Delivery, No Contact. Avoid! Is it a Scam?

Ordered 14/9 and paid for next day delivery. Used contact form 18/9 and asked for delivery date. No response.
Emailed on 24/9. No response apart from the usual automated message. I have just emailed their sales team again (1/10) and asked for a refund. Will I ever get a response?
It's now twenty-nine days since my order and Site Supplies has not replied. I think this is a scam.

24 września 2025
Opinia niezależna
Oceniono na 1 z 5

Shockingly unprofessional company

Shockingly unprofessional company. I ordered some Thompson's Water seal and paid with PayPal on 9th September with 3/4 day delivery. Needless to say despite emailing them and getting a response that I would be contacted within 48 hrs nothing happened. Tried again and again automatic response. I will now try and get my money back from PayPal. Don’t buy from this dreadful inefficient company.

9 września 2025
Opinia niezależna
Oceniono na 1 z 5

AVOID, take payment nothing arrives

Site Supplies have taken payment for a tripod light which was supposed to be delivered express delivery next day, it’s now been 4 days with no correspondence and no delivery details. You cannot contact this company, no reply to emails and no phone number. Will be requesting money back through PayPal. Don’t purchase here, fraudsters.

15 września 2025
Opinia niezależna
Oceniono na 1 z 5

Turns out it's not a scam just a very unprofessional operation

Don't use this company it's a scam. AVOID AT ALL COST. Ordered 5th September money taken straight away. Delivery promised within 2-4 days. Nothing arrived. Ignored numerous emails . No phone number and nobody based at address shown
on their site.
So it turns out this is not a scam website just a very unprofessional outfit with no particular regard for customer service.
I finally received a response from Sarah at toolpower.co.uk on Wednesday 17th September. She said she would look into my issue the following morning. If course I heard nothing back from her. On Thursday my postman left a card to say they had a package for us but could not deliver it because the sender had not paid the correct postage. Had to go to the depot, 10 mile round-trip, to pay the excess of £5.50 and collect the package. So much for free postage for orders over £70. I have never experienced an online transaction quite like this. No communication, no telephone number and the wrong address on the website. I will not be using this outfit again

5 września 2025
Opinia niezależna
Logo Toolpower / Site Supplies UK

Odpowiedź od Toolpower / Site Supplies UK

Good Evening,

Thank you for bringing this to our attention. We are sincerely sorry for the problems and frustration you've experienced with your recent order. We pride ourselves on our service, and it's clear we fell short in your case.

We've been facing an unexpected technical issue with our customer support email system which has caused delays in our responses. We know this is frustrating and we are working to get our customer service system back to normal levels.

Your experience is our top priority. If you can reply here with your order number, or email it to me directly at sarah@toolpower.co.uk, I will personally look into this first thing and get back to you with a resolution.

We appreciate your patience and would like to make things right.

Kind regards,
Sarah

Oceniono na 5 z 5

Excellent

To be honest, I wasn't sure if this was all legitimate as the price was so low for what I bought, however, item arrived on time, excellent packaged and in 1st class condition...what more can you ask for? Oh yeah, when i called to ask for help to track the order I got through within 2 rings on the second attempt and was spoken to courteously and helpfully. I wouldn't hesitate to use this company again.

17 maja 2022
Logo Toolpower / Site Supplies UK

Odpowiedź od Toolpower / Site Supplies UK

Thank you very much for the review it is much appreciated : )

Oceniono na 5 z 5

Great price on Rockler hinge jig

Was looking online to find the best price for a Rockler concealed hinge jig & Toolpower’s price was the best. Shipping was fast and standard option was very reasonably priced.

16 listopada 2021
Logo Toolpower / Site Supplies UK

Odpowiedź od Toolpower / Site Supplies UK

Many thanks for your review : )

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