I highly recommendto purchase from this company I ordered a lovely necklace but my son didn’t like the chain it came with so I emailed on the off chance they could help They kindly sent me 3 diff... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Purchased a few pairs of earrings from Toolally. Some lightening bolts and some deco danglys. On one of them the glue holding the earring finding came unstuck. Luckily I caught them. I contacted the c... Zobacz więcej
You will get the best service from Toollay as well as amazing jewellery, I’m really looking forward to buying more from this wonderful company
I have 5 pairs of earrings from Toolally collected over the past few years. I have had 2 instances (18 months apart, different earrings) where I've needed to contact customer services. Both occasions... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
A colourful British brand. Every piece of our jewellery is handcrafted in our Yorkshire Studio. We celebrate the bold, the colourful and the gorgeous.
Dane kontaktowe
20-22 Newtown, Barnoldswick, BB18 5UQ, Barnoldswick, Zjednoczone Królestwo
- 01282 389015
- customerservice@toolally.com
- toolally.com
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Best Service
You will get the best service from Toollay as well as amazing jewellery, I’m really looking forward to buying more from this wonderful company
Amazing customer service
I highly recommendto purchase from this company I ordered a lovely necklace but my son didn’t like the chain it came with so I emailed on the off chance they could help
They kindly sent me 3 different chains to choose from and once I had picked they were more than happy to put on for me
I know my son is going to really love his necklace when he receives it
Special mention for parris who made all this happen
Earring back has fallen off
Purchased a few pairs of earrings from Toolally. Some lightening bolts and some deco danglys. On one of them the glue holding the earring finding came unstuck. Luckily I caught them. I contacted the company to ask them to fix it but they said as i purchased them in 2019 they would charge me £10 plus postage to put a new metal back on. I noticed they have changed all their earrings finding to metal (which I really don't like the look of). They said I could glue it back myself but that it would not be a long term solution. I'm rather disappointed, as the products are expensive and all earrings I have purchased from everywhere else are still going strong. I wonder if other people have had a similar experience.
Customer service 1000000 stars
Had an issue with a damaged earring and they fixed it with no issue. Milly and Parris were exceptional in their customer service skills. I've never had such wonderful customer service so Milly deserves a shout out. I hope she gets a bonus! Great earrings. Fab business.
Earring repair
Unfortunately the back came off my earring and Toolally were able to repair it in a very short time.
Give your ears a treat
I love this company Their customer service is second to none!
They no only sell wonderful original earrings, but offer repairs and replacements#
I'm doolally about Toolally!

Odpowiedź od Toolally
Excellent customer service
I recently ordered 2 pairs of pebble earrings in the sale.....one of the earrings arrived with a line across the middle of the pebble....I contacted Customer Services (Abigail) and within 3 days I had a replacement earring......there was no quibble at all......hugely impressed with Abigail's efficiency and love the earrings.

Odpowiedź od Toolally
Amazing earrings and fab customer service
Amazing earrings, lucky enough to own several pairs. They are beautifully made, lightweight and give any outfit an instant uplift.
Customer service is fantastic. I recently had to have one pair repaired, they were super helpful and they got fixed very quickly. Very happy customer - thank you!

Odpowiedź od Toolally
Fabulous customer service
Fabulous customer service helping me replace a single lost earring - Abigail was super helpful, and even wrote a beautiful thank you card (personalised) with my parcel.

Odpowiedź od Toolally
Beautiful but cheaply made
These look great and are ligthweight but they have caused a reaction on my earlobes, something I've never experienced before with even the cheapest of earrings. I'm not sure if it's the material, how they have been stored etc. but something isn't right.
If they are charging £55 for a pair of earrings they need to address this.

Odpowiedź od Toolally
Brilliant customer service
Brilliant customer service. The back of one of my favourite Toolally earrings had come off, so after letting them know what had happened, I returned them for repair. Returned to me within a week, job done. Delighted.

Odpowiedź od Toolally
First class service and products
This company’s customer service & attention to detail is unbeatable. Can’t rate them highly enough. Product choice and pricing is also excellent. 5 stars from me.

Odpowiedź od Toolally
WOW!
I’m happy to totally recommend Toolalley. From the process of purchasing merchandise, to requiring an occasional repair, they provide an incredibly professional service. The customer service is second to none, shout out to the amazing Abigail!
I receive so many compliments about my Toolalley earrings, definitely a great way not to be ignored at 71!

Odpowiedź od Toolally
Great repair service!
Trod on earring and needed repairing. Great prompt and personalised service and earrings good as new! Just love dealing with Toolally!

Odpowiedź od Toolally
amazing earrings…
If you want to be complimented on these fabulous earrings so light to wear beautifully made go to Toolally great service, dealing with nice people not big organisation

Odpowiedź od Toolally
Great customised service response
What a wonderful company. Received a pair of earrings which needed an adjustment involving creative design to suit my face profile. Immediate commitment to help me and respond with a solution to my problem. Result my new earrings are being made in record time and on their way. Wow expectations more than met - brilliant

Odpowiedź od Toolally
How refreshing to deal with a company…
How refreshing to deal with a company that really care. Customer service was exceptional, prompt response to queries, nothing was too much trouble. Gorgeous product, beautifully packaged, swift delivery, couldn’t ask for anything more. I bought for a gift for a loyal toolally fan and have been so impressed. Thank you

Odpowiedź od Toolally
Top Notch Quality and Service
I have many pairs of Toolally earrings-I love the bold and colourful designs.I have collected for several years and had no problem with any of them until my last purchase.They were bought around 2 months ago in the sale and were the last of their stock due to not stocking this brand in future.Despite being carefully stored with my collection,to my horror the gold plating had worn away from one earring.Abigail at Toolally advised to return to them to be repaired.I received them back very quickly in perfect condition and at no charge.Customer service top notch and second to none.I will purchase directly from Toolally without hesitation.

Odpowiedź od Toolally
website easy to negotiate staff are extremely helpful & the earrings are delightfully different &
This company a delight to deal with Super website helpful staff
Earrings are a delight to wear as they’re so light with unusual designs Fabulous

Odpowiedź od Toolally
Compliments!!
I now have several pairs of Toolally earrings - I love wearing them
(so light!) and they always get positive comments which is great! I wore a long pair (long is not usually my style but they were lovely) to my son’s wedding and so many people commented on them - I was thrilled!

Odpowiedź od Toolally
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