Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Zobacz więcej
I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair w... Zobacz więcej
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Zobacz więcej
4,7
Doskonała
283 recenzji
Odpowiada na 11% z negatywnych recenzji
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Great customer service
Great customer service. Ollie is brilliant! Thanks all
22 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Charlie! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
5 stars!
Everything about this brand, products and customer service is top notch. I ordered the wrong thing and within minutes of emailing I had a response and the issue was sorted.
20 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Guy! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Great Quality and Customer Service
Very impressed with the quality of the shorts and trousers. The linen is not C-thru and does not crease. Lots of compliments received. The customer service has been excellent as I ordered multiple sizes as they were a gifts and very quick to respond. Highly recommend this brand.
19 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Claire! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Always great customer service
Always great customer service. Super quick reply emails and sorting of any issues. Great product. 👍
18 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Nicki! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Really great customer service
Really great customer service, I made a mistake in my order and Ollie from customer support was able to cancel it before it got shipped out and issued a refund and I was able to place my new order in the same day.
18 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Jack! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Great email communication about a…
Great email communication about a sizing query. Easy website to navigate.
18 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Claire! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Great customer service
Simple order process, and incredibly fast and efficient customer service on expected delivery. What a difference an accurate and fast response makes when dealing with a company - thank you :) Looking forward to receiving the products.
18 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hey! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great Service
Great Service. Within 5 minutes of notifying Id placed an order for the wrong size my order was cancelled and another made. Very efficent and helpful. and the clothes are great quality too!
17 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Sarah! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Amazing customer service
Amazing customer service. I had a query on a Sunday evening. Replied straight away. Very impressed and love their products, great quality.
15 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Mark! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Amazing
Amazing ! - spoke to Ollie on the matter of sizing as id ordered the wrong size within 20mins of sending the email on a Sunday they cancelled the ordered and issued a refund so I could get the correct size !!
15 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Jensen! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Excellent service
Excellent service, I managed to put the wrong shipping address on my order, 1 quick email and it was resolved in 15 minutes. Wish all companies had that customer service!!
14 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Chris! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
6/5 stars needs to be an option 😂
6/5 stars needs to be an option 😂
I couldn’t be more happy with the help and customer service from toms trunks!
an immediate response to a problem I faced, being resolved just as quickly!
these are my second pair of toms trunks and the quality is seriously amazing!
I couldn’t thank the team enough!
Props to you all 👏🩵
12 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Jeremy! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Immediate reponse after an order querie…
Immediate reponse after an order querie
So very helpful and obliging
Thank you team toms trunks!!
Just to add - we have lots of these in our family and all love them ❤️
10 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Emma! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Excellent service
Excellent service. I put in the wrong delivery address and emailed in and it was fixed straight away and my package arrived the next day to the correct address.
9 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Oliver! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Gorgeous trousers and staff! lol
Gorgeous trousers, even lovelyer staff! Sent their customer service an email and Romy literally responded in 5 mins. Thank you! <3
9 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Cece! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Superb customer service
Such attentive customer service. A few tech issues my end ( user errors) and the toms team were super helpful. Great clothing and superb customer services.
7 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Claire! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Excellent and speedy customer service
Excellent and speedy customer service. So refreshing. Excited to get my cool funky trousers and will certainly be buying again. Thank you 😊
7 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Louisa! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Fantastic customer service
My original order was lost in the post and they very quickly sent a replacement. Efficient, accessible and friendly customer service from Romy. Fantastic, thank you Maggie
2 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Maggie! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Fast delivery and even faster customer…
Fast delivery and even faster customer service who helped me resolve my issue within 10 minutes of emailing them!
Great products, highly reccomend
1 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Jenson! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very quick to respond and gave me a…
Very quick to respond and gave me a refund when my package got lost!
1 czerwca 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Ester! Thanks so much for your lovely review! Best wishes from Tom and the team x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.