Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Zobacz więcej
I am more than happy to recommend Tom's Trunks. Royal Mail lost our parcel and when I contacted Tom's Trunks, Ollie the Customer Happiness Team Lead responded promptly and ensured that another pair w... Zobacz więcej
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Zobacz więcej
4,7
Doskonała
283 recenzji
Odpowiada na 11% z negatywnych recenzji
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Such great trousers and shorts
Such great trousers and shorts. Love all of it! The material is so soft and comfortable. Fantastic customer service too. Romy was extremely helpful. A little issue with an order was quickly resolved. Highly recommend.
31 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hey! Thanks so much for your review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Great company with great products
Great company with great products. I’ve bought a few things from the brand before and all items have been great quality. I needed to exchange a pair of shorts recently for a different size and Romy from the customer services team was incredibly helpful and quick to respond. Thank you!
30 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Amber! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very quick and friendly responses to…
Very quick and friendly responses to any queries which is appreciated! Haven’t purchased trousers yet but know when the ones I want will be coming back in stock which reduces the hassle of needing to check myself before then.
30 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Eleanor! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Amazing customer service
Amazing customer service. Instant response. Delivery initially was prompt and packaging in tact. Product inside is amazing quality. Repeat purchase as so pleased with the products. Will buy again I’m sure 🤗
29 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Rachael! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very effective and quick response to my…
Very effective and quick response to my inquiry. It was the little things like including ‘:)’ which makes it a lot more personal for a company this big, thank you once again!
29 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Jack! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Excellent
Lovely quality shorts and customer service was fantastic, honestly can’t recall such a good experience dealing with a company. Very fast delivery, easy returns, excellent packaging too!
19 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Emma! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Brilliant customer service
Tom Trunks, excellent products and good brand.
Lovely materials, relaxed and stylish.
Ollie from customer happiness was excellent, prompt and very helpful.
27 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Jane! Thanks so much for your lovely review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Trousers
Amazing quality trousers. Fantastic service. Arrived in beautiful packaging. Love them so much I will be purchasing in other colours. Definitely be buying a pair of shorts for the summer too.
27 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Shelley! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Fantastic customer service
Romy from the customer service team was super helpful and patient. I had an issue with delivery. Romy was very understanding the entire time.
Really good experience. Highly recommend!
26 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Rochelle! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Rapide et efficace
Malgré une erreur de ma part dans la commande, et une demande d’annulation de ma commande, j’ai eu une réponse très rapide (~30 minutes d’attente) et qui a pu m’aider. Très présents pour leur clientèle !
26 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Levon! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service!
The customer service (Ollie) was super helpful. I realised I accidentally placed the wrong size order, and he refunded my order to allow me to order a new size. Ollie also advised me on how the sizing for different items works.
Really great customer service and looking forward to placing my new order!
26 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Chloe! Thanks so much for your lovely review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Great brand with amazing customer…
Great brand with amazing customer service. Good quality clothing and nice designs. I would recommend going two sizes up from your actual size.
26 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Alex! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Excellent customer service
Romy, Customer service, couldn't have been more helpful enabling us to return a pair of shorts (we had ordered two for choice!).
My daughter loves her trousers and shorts. Super quality fabric.
22 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hello! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Great customer service
had some issues with sizing and a faulty product and they were great in assisting me with a refund and sorted everything out easily
23 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Anna! Thanks so much for your review! Best wishes from Tom and the team x
Fantastic customer service with fast…
Fantastic customer service with fast responses and high quality items.
23 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Sam! Thanks so much for your review! Best wishes from Tom and the team x
Excellent Customer Service! 😊
I originally received a couple of Tom’s Trunks items as presents, for my birthday and was pleased with the fit and quality. Recently, I placed an order myself, for a pair of shorts (a gift for my daughter) and a pair of pants for myself. I unfortunately had a quality issue with the pants and had to contact Tom’s Trunks about it. I uploaded photos of the pants to them and they very quickly sent me a returns label and my refund was issued in 2 days . . . excellent! A staff member, called Romy (Customer Happiness), was most friendly and helpful.
Thank you, to Tom’s Trunks, for their excellent customer service, I will definitely be purchasing lots more from this company! 😊 x
21 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Julie! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
The response from the team was so fast…
The response from the team was so fast and great and really lovely email. They managed to sort the issue out so very fast and were very helpful. Fantastic experience, thank you Tom’s trunks !
22 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Caroline! Thanks so much for your lovely review! Best wishes from Tom and the team x
Outstanding customer service and quality
I had an issue with an exchange and Romy from the customer happiness team was on it immediately and even sent my parcel overnight! The quality of the clothes is amazing, too. I would recommend Tom's Trunks any day!
20 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Leyla! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Excellent customer services
Excellent customer services helping resolve an error my end with an order. Real attention to detail, care and amazingly quick to resolve. Thank you so much 😊
19 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Helen! Thanks so much for your lovely review! Best wishes from Tom and the team x
Great customer service from Romy today
Great customer service from Romy today! He replied to my query quickly and it was resolved.
21 maja 2025
Opinia niezależna
Odpowiedź od tomstrunks.com
Hi Louise! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.