It has now been 13 days since I placed my order, and I still haven’t received my chocolates or any response from the company. I chose this brand because of its reputation, and I was genuinely e... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
wonderful chocolate - you can taste the purity and the locale in every bite - we were going to save it for special occasions, but it's already gone! I'm definitely buying more and not sharing with fam... Zobacz więcej
Reakcja na opinię
Very disappointing. I absolutely love artisanal chocolates, and am willing to pay high prices for good quality. However . . . To'ak was really underwhelming and actually had a nasty, moldy taste. The... Zobacz więcej
Reakcja na opinię
(Toak addressed my complaints in a responsible and considerate way. Since much of their operation is in South America -- given the givens, it could be considered also in a timely way.) I am once agai... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
To'ak Chocolate is made from rare Ecuadorian Nacional cacao beans. Using a unique barrel aging processes, we create extremely limited editions of luxury single-origin dark chocolate. Discover To'ak Chocolate today.
Dane kontaktowe
3,1
Średnia
267 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od To'ak Chocolate
Thank you Wayne for your review! We are so pleased that you enjoyed our Mini Bar Selection — it is a fantastic way to enjoy a range of our chocolate creations. We look forward to welcoming you back soon. All the best — Dennise.
Excellent Customer Service!
Excellent Customer Service!
We are hosting a large scale corporate event and Jerry at To'ak and his team have been exceptional. Planning the event and placing the order was made simple and we trust we are going to have the best experience with this company.
9 listopada 2020
Odpowiedź od To'ak Chocolate
Thank you Keith for your review and the generosity of your business. We are thrilled to be in a position to share our passion for sustainable business and our unique chocolate with your team. Warm regards from our team in Ecuador — James.
Thank you so much for making this…
Thank you so much for making this right. I sent you an email with concerns and you and your team made it right! The customer service to rectify any issues was exemplary. Thank you and your chocolate is some of the best I have ever had.
9 listopada 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Thank you Laura for your updated review, we very much appreciate your support and kind words. Warm regards from our team in Ecuador — James.
Odpowiedź od To'ak Chocolate
Thank you Jeff for your great review! We really do try to make our chocolate an experience, so we are very pleased to hear it was enjoyed as an experience. Take care and we hope to see you back again soon — Carl
I really love this Cacao!
I really love this Cacao! The flavor surpasses others I've tried and I love that it's an heirloom variety and organic!!
29 października 2020
Odpowiedź od To'ak Chocolate
Thank you Barbara for giving our T.cacao drinking cacao a try :-) As you point out the cacao we use is a very unique variety, this factor along with our careful quality standards and minimal processing ensure a special and full flavored cacao. Please enjoy! Warm regards from our team in Ecuador — James
Enjoying the new T.cacao 100% harvest…
Enjoying the new T.cacao 100% harvest (delivered in record time as usual) and it's absolutely delicious: more chocolatey and creamy than the previous one. Well done guys! :-)
27 października 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Thank you Max for your continued support! It means a lot to us that you enjoy our cacao powder. Nature was very generous with the cacao we used for this batch — we had some great weather and the trees were very happy! Greetings from our team in Ecuador — Carl.
Great easy delivery process
Great easy delivery process. Arrived with ice, not melted. Chocolate is good.
20 października 2020
Odpowiedź od To'ak Chocolate
Thank you Mitch for your kind review. We are pleased that your chocolate arrived in great condition and that you could enjoy the whole experience from ordering to tasting the chocolate. Our team work hard on all of the small details. We hope to see you again soon! Warm regards from Ecuador — James
I am impressed with the delivery
I am impressed with the delivery. The ice was still frozen inside the package.
That's just the beginning. I am a big To'ak fan, gong back for more on a regular base. It is still one of the most amazing chocolates I have come across.
18 października 2020
Odpowiedź od To'ak Chocolate
Dear Bjørn, thank you for the thoughtful review. We very much appreciate your continued support and we are excited to have To'ak friends in many countries around the world. Please enjoy your chocolate and we look forward to hearing from you again soon. Warm regards — James.
A+ Experience
Placed a wedding gift for my friend. Received tremendous help from Toak team and able to customize a lot on my order
It is a wonderful wedding with a great toak team.
Thanks
18 października 2020
Odpowiedź od To'ak Chocolate
Thank you so much for the kind review. It was our absolute pleasure to work with you to design a very special wedding gift. We are so happy that your friend will enjoy the chocolate experience. Warm regards from our team in Ecuador — Andrea.
Odpowiedź od To'ak Chocolate
Lieber Kakaofreund, danke vielmals für das wunderbare Feedback. Unser Team wünscht viel Genuss und Freude an unserer Schokolade. Mit freundlichen Grüßen aus Quito, Carl & Team
A rare treat chocolate
To'ak has always provided me with excellent products with great prices. Their drinking cacao mix was a simple delight!
17 października 2020
Odpowiedź od To'ak Chocolate
Thank you Angel for your continued support! We are pleased to hear you have enjoyed our T.cacao Classic Drinking Chocolate. We look forward to welcoming you again soon. Warm regards from Ecuador — Dennise
She Enjoyed The Experience Of The To'ak…
She Enjoyed The Experience Of The To'ak Bar. She probably spoiled now, so I'll be coming back soon.
14 października 2020
Odpowiedź od To'ak Chocolate
Hi Ricco! Our 100% cacao is a special bar for a special lady. We're pleased it was enjoyed and look forward to welcoming you back soon! All the best — James.
The best chocolate on the market!
13 października 2020
Odpowiedź od To'ak Chocolate
Thank you Raul for the endorsement! We couldn't be happier to be sharing our unique and special chocolate with you. Please enjoy and we look forward to hearing from you again soon. All the best, Carl.
Getting to be a regular customer
Our third order and service and product quality is excellent. One of the small niceties in life.
13 października 2020
Odpowiedź od To'ak Chocolate
Thank you Bill for your support! Please enjoy the chocolate and we look forward to hearing from you again soon. Warm regards from our team in Ecuador — James
Your Chocolate!
The chocolate I bought to try and find out if there was a big difference in it and some I buy locally from a chocolatier and I found it not as great as I expected it was good but nothing spectacular...
5 października 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Hi Anthony, thank you for taking the time to share your feedback! We very much appreciate hearing from our valued customers. We understand that we all have different preferences when it comes to chocolate. Thank you for giving To'ak a try and we wish you many more lovely chocolate experiences. Take care and best regards from our team in Ecuador — Dennise.
The chocolate is fantastic
The chocolate is fantastic. Love to sit have a piece shut my eyes and taste all the flavor.
Great job, well done.
4 października 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Thank you Mary for your feedback! Our mini bar selections are the perfect way to escape into your own universe and enjoy the flavor sensations that fine chocolate have to offer. All the best from Ecuador — Carl.
Odpowiedź od To'ak Chocolate
Thank you Ana for the kind review! We hope you will enjoy our indulgent dark drinking chocolate and the uniqueness of our Galapagos 🐢 chocolate — it's a staff favorite!! Warm regards from our team in Ecuador, James.
Real chocolate
Best chocolate that melted in my mouth. Great ingredients. Definitely recommend it !
25 września 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Thank you so much for the review. We are really pleased to know that you enjoyed our 100% cacao bar (just one ingredient — cacao beans!) as well as our Rain Harvest 2017 bar. It's quite magical how the natural cacao butter found in the beans melts at body temperature and helps us to enjoy such a delicious and healthy treat. All the best from our team in Ecuador — Dennise 🇪🇨
Good shipment
Good shipment, product looks in great condition, packing could be a little better with the environment.
Great image and concept.
23 września 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Thank you Manuel for your review, we very much appreciate your feedback on more sustainable packaging. This is an issue close to our heart and we are currently working with our fulfilment partner on alternative solutions, as well as working internally on a new product line that will come with the bare minimum of packaging. Take care and best regards — Carl
Amazing Customer Service
The customer service is as amazing as the chocolate. My father was very happy with the 18 mini bars of Harvest and Aged chocolate, which arrived in advance of his birthday. James contacted me to explain that shipping might be delayed due to Labor Day and severe weather at the processing facility in Utah. He upgraded shipping to Two Day with Saturday delivery at no extra cost and included gift wrapping too! The chocolate was shipped with several cold packs to keep it from melting. James also gave me a $20 gift card for the delay, which was really above and beyond. As for the chocolate - it's incredible how much flavor there is in each mini bar. They really are quite special.
22 września 2020
Opinia niezależna
Odpowiedź od To'ak Chocolate
Thank you Chris for taking the time to write your review. We are thrilled that the gift was well received and that we could get it to you on time despite the weather challenges. We look forward to welcoming you back again soon! All the best from our team in Ecuador — James
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