As the title suggests, ordered a pre order that was marked as dispatched on release date. However despite this 6 days later (and counting) the tracking number says that the courier, in this instance... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Placed order on 01/21, order has been on “Shipment information received” since 02/02 after I reached out and they said order would ship out. UPDATE: Store reached out and went above and beyond to... Zobacz więcej
Reakcja na opinię
Website is simple, easy to use and navigate round. Finding what your looking super easy as well. Absolutely no complaints great site!! Just a little addition that would useful is like a wishlist or... Zobacz więcej
Reakcja na opinię
I have never ordered from this shop before, but I gave it a shot since only they had an item I wanted. Package arrived a week after ordering. Item was nicely secured and looks legit, so + for that... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Trading Cards, Board Games, Accessories and everything in between. We take pride in offering the latest products, the best prices and most importantly, outstanding customer satisfaction.
Dane kontaktowe
Horizon House, SG76NG, Baldock, Zjednoczone Królestwo
- sales@tierzerogames.com
- tierzerogames.com
Odpowiada na 76% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service
Easy to order and quick delivery. Only place to have stock of what I wanted.
Great price and shipped and arrived…
Great price and shipped and arrived quickly
Extremely Poor Communication and Follow-Through
I rarely leave negative reviews, but my experience with TierZero Games has been genuinely frustrating. After placing an order, I encountered repeated issues with shipping, tracking, and communication. Despite being told my order would be reshipped via DHL Express and that a partial refund would be issued to reflect updated card values, I had to chase multiple times for any confirmation or follow-up.
The tracking information was only shared after several emails, and as of writing this, I still haven’t received the promised refund. Every step of this process felt like pulling teeth — I was constantly left in the dark and had to initiate contact just to get basic updates.
I understand things can go wrong, but the lack of transparency and accountability here turned what should have been a simple transaction into a drawn-out ordeal. I won’t be ordering again, and I’d caution others to be wary of the customer service experience.

Odpowiedź od Tier Zero Games
This company fraudulently charged my…
This company fraudulently charged my credit card $2,779.00 without my consent. My card was paid off and in my safe while all of this occurred, and I only had my PayPal account as a payment option and my card number was not listed with Google. I never buy any of the enhancements. I simply delete game when I get stuck and move on. They were charging me $42.95 bi-weekly. I have no clue how they get to get away with this. I have not even had the game downloaded for over 6 months and they continued to charge my card. There is no customer service as the have an I loop that just says no refunds. And then you are screwed. I will be pursuing this further to prevent them from doing this again.

Odpowiedź od Tier Zero Games
Very slow and bad customer service
Will not refund when cancelling an order. Customer service is hard to get in touch with, takes multiple emails to get any response. Continuing to hold money for a very long time with terrible excuses. Weeks have gone by and I still have no product and no refund. Can not recommend
Always a great experience
Always a great experience, they are always fast and efficient. Great working with them
Good store!!!!
Excellent as always
Excellent as always. Arrived quicker than I ever expected. Will always choose Tier Zero for my orders
Very fast as always!
Everything arrived super fast and in…
Everything arrived super fast and in great condition thank you ❤️
Order arrived fast and complete
Order arrived fast and complete. Professionally packed, very smooth experience.
Customer communication needs improving
Item did arrive eventually (9x days after purchase), but there was no communication from customer service that there was an issue.
Trying to reach customer service was quite frustrating. I had no success using the contact form on their website. Their contact number which I tried during their normal working hours kept saying that nobody was available. Eventually somebody responded via email in response to the live chat from their website (which again told me nobody was available).
This company needs to work on their customer communication and notify them when there are issues with an order.
Definitely use them they are very good
Highly recommend good communication and delivery was good. Would use again
Another great experience
Once again, very happy with my purchase. Quick to communicate and answer all the questions I had. Will definitely be purchasing from this business again in the future.
Absolutely brilliant Store
Absolutely brilliant Store, Great discounts and Top Professionals.
Highly Recommended, A+++.
Doświadczenie Trustpilot
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