Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

As the title suggests, ordered a pre order that was marked as dispatched on release date. However despite this 6 days later (and counting) the tracking number says that the courier, in this instance... Zobacz więcej

Oceniono na 5 z 5

Placed order on 01/21, order has been on “Shipment information received” since 02/02 after I reached out and they said order would ship out. UPDATE: Store reached out and went above and beyond to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Website is simple, easy to use and navigate round. Finding what your looking super easy as well. Absolutely no complaints great site!! Just a little addition that would useful is like a wishlist or... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have never ordered from this shop before, but I gave it a shot since only they had an item I wanted. Package arrived a week after ordering. Item was nicely secured and looks legit, so + for that... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z kartami kolekcjonerskimi

Napisane przez firmę

Trading Cards, Board Games, Accessories and everything in between. We take pride in offering the latest products, the best prices and most importantly, outstanding customer satisfaction.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

89 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Extremely Poor Communication and Follow-Through

I rarely leave negative reviews, but my experience with TierZero Games has been genuinely frustrating. After placing an order, I encountered repeated issues with shipping, tracking, and communication. Despite being told my order would be reshipped via DHL Express and that a partial refund would be issued to reflect updated card values, I had to chase multiple times for any confirmation or follow-up.
The tracking information was only shared after several emails, and as of writing this, I still haven’t received the promised refund. Every step of this process felt like pulling teeth — I was constantly left in the dark and had to initiate contact just to get basic updates.
I understand things can go wrong, but the lack of transparency and accountability here turned what should have been a simple transaction into a drawn-out ordeal. I won’t be ordering again, and I’d caution others to be wary of the customer service experience.

4 września 2025
Opinia niezależna
Logo Tier Zero Games

Odpowiedź od Tier Zero Games

Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration this caused.

You’re absolutely right that this situation fell short of the level of service we aim to provide. While shipping disruptions and valuation adjustments can occasionally occur, the lack of timely communication, delayed tracking information, and the outstanding refund you mentioned are not acceptable. You should never have had to chase us for basic updates, and we regret that this became a drawn-out and stressful process for you.

Transparency and follow-through are priorities for us, and it’s clear we missed the mark here. We appreciate you acknowledging that issues can arise, and we take seriously your feedback about how this was handled once they did.

We’d like the opportunity to review your order in full and ensure the refund and any remaining concerns are resolved properly. Please reach out to us directly at sales@tierzerogames.com
with your order number so we can address this as quickly as possible.

Thank you again for your honest feedback — it helps us identify where we need to improve.

Oceniono na 1 z 5

This company fraudulently charged my…

This company fraudulently charged my credit card $2,779.00 without my consent. My card was paid off and in my safe while all of this occurred, and I only had my PayPal account as a payment option and my card number was not listed with Google. I never buy any of the enhancements. I simply delete game when I get stuck and move on. They were charging me $42.95 bi-weekly. I have no clue how they get to get away with this. I have not even had the game downloaded for over 6 months and they continued to charge my card. There is no customer service as the have an I loop that just says no refunds. And then you are screwed. I will be pursuing this further to prevent them from doing this again.

22 września 2025
Opinia niezależna
Logo Tier Zero Games

Odpowiedź od Tier Zero Games

Hi Jeffrey,
We aren't a game and dont have a way of charging you bi-weekly i feel this may be meant for a different company

Oceniono na 1 z 5

Very slow and bad customer service

Will not refund when cancelling an order. Customer service is hard to get in touch with, takes multiple emails to get any response. Continuing to hold money for a very long time with terrible excuses. Weeks have gone by and I still have no product and no refund. Can not recommend

22 września 2025
Opinia niezależna
Oceniono na 3 z 5

Customer communication needs improving

Item did arrive eventually (9x days after purchase), but there was no communication from customer service that there was an issue.

Trying to reach customer service was quite frustrating. I had no success using the contact form on their website. Their contact number which I tried during their normal working hours kept saying that nobody was available. Eventually somebody responded via email in response to the live chat from their website (which again told me nobody was available).

This company needs to work on their customer communication and notify them when there are issues with an order.

28 lipca 2025
Oceniono na 5 z 5

Another great experience

Once again, very happy with my purchase. Quick to communicate and answer all the questions I had. Will definitely be purchasing from this business again in the future.

1 lipca 2025
Opinia niezależna

Doświadczenie Trustpilot

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