I bought a vape, and all seemed well; however, it malfunctioned, so I sent it back to the shop. The customer service is spectacular, and after around 30 minutes of chit chat, the vape was replaced and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I wish I could be more positive about my visit but sadly I can’t. Went into the shop after being recommended by a few people to look at purchasing a new vape. I didn’t manage that as the young girl in... Zobacz więcej
Great customer service within Southampton Shirley's Tidalvape shop, especially to Shane and Co sorry forgot gentlemans name begins S. Great advice giving very welcoming and polite helped us to purchas... Zobacz więcej
I go into the Gloucester store pretty frequently and am always greeted by Ames. She is always all hands on deck with helping myself and my husband with all of our vaping needs. On most occasions i won... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Flavour experience is our passion. Our aim is to bring to you the best brands and flavours from all parts of the globe, as any delicatessen would strive to achieve. We will actively seek new products, to offer you the first opportunity to experience innovation in the industry. We will seek organic products where we can trace the origin of their ingredients and help you understand our suppliers story.
Dane kontaktowe
9 The Triangle, SO18 1FZ, Southampton, Zjednoczone Królestwo
- 02380 518911
- info@tidalvape.co.uk
- tidalvape.co.uk
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Nathan and Jade at the ‘Bournemouth…
Nathan and Jade at the ‘Bournemouth Tidal vape store’ were extremely helpful. I wanted to cut down on my nicotine consumption, get more for my money and a vape with lots of flavour. Cannot fault the service I received today, I would recommend to anyone looking to quit smoking. Can’t wait for my next visit in a months time from now.
Exchange or refund
If I could give 0 stars I would brought a pava vape a few weeks ago have not had to charge it once as barely used it was fine on sat 8 november and battery was still on 85% fast forward to today went to use it and was completely dead tried charging for an hour and nothing took back to tidal vape Newbury to be told there was something in charger point the woman cleaned it in front of me and nothing came out but was told because it was a charger issue it could not be refunded or exchanged so £40 down the drain and a vape that is useless. Will never hope there again
The staff are always super helpful and…
The staff are always super helpful and polite. My order is always ready to collect each month and I can collect from 2 different stores depending on my preference. Wouldn't shop anywhere else for my liquids . Shay is especially my highlight as she always makes me feel positive and uplifted, she is a credit to the company
I normally pop in to tidal vape every…
I normally pop in to tidal vape every month to top up on liquids and coils and Jess who served me today was very helpful and had great upselling skills I normally buy 3 liquids and 5 coils
I left with 5 liquids and 5 coils and she was very helpful
Tidal Vape Swindon
I visited the Tidal Vape store and was served by Ellie. As I am new to vaping I wanted some advice on what to buy. Ellie was extremely helpful in explaining all the different products and which would suit me best. Excellent customer service all round.
Excellent service and very helpful…
Excellent service and very helpful staff. Was purchasing a gift for a family member and unsure what to buy but staff helped me pick out some products.
I got home to find that they had set up…
I got home to find that they had set up an auto repeat payment for a monthly subscription that I had mo clue about.. Im glad I checked my banking app.. Not good.. Check your banks..
helpful staff
I needed a new vape and the staff was very friendly when helping me find my new option, found the best one for me and the juices are very nice would recommend if you’re looking for a new vape
Superhero staff
I’m a customer of tidal vape in romsey and every time I go in i am greeted with only smiles and polite service! Connor and Brandon are so lovely. Special thanks to Connor who was amazing when my grandmother fell outside the shop. Honestly we cannot thank you enough Connor, you're a hero!
Popped into the Portsmouth branch a…
Popped into the Portsmouth branch a couple of weeks ago & I was so impressed with Ryan & Jess. They told me all about what deals were on, very friendly and approachable. They made my visit fun & I had a pleasant experience. Great shop & even better staff
Honest staff
I was overcharged in July . didn't receive a response to my email .
But when I went back into their Poole branch . they offered me the overcharge amount
With sincere apologies
Unfortunately the staff at tidal vape…
Unfortunately the staff at tidal vape in New Milton are required to hit a sales target, this creates an uncomfortable environment for the shoppers. The staff seem to have had little sales experience calling customers babe or lovey they also come across as desperate to up sell. This is the worse vape shop I’ve experienced in 10 years of vaping.
Popped into the Swindon branch today
Popped into the Swindon branch today, the gents working in there Luke and Charlie were very helpful, they explained what options we had, very pleased with service, would highly recommend.
Served by Maz at Poole Falkland square
Served by Maz at Poole Falkland square,
Always cheerful.
Always gives the best service!
Thanks Maz👍
Shambles of a business
Ordered online, order was confirmed and money taken.
Was sent tracking number and told half of my order was not in stock.
Notified next day that my package had been delivered to address an hour away, on enquiry with Tidal was told they had given me the incorrect tracking number.
Given another tracking number for Monday (2 further days later). DHL notified parcel had been delivered… again, not to me.
Called DHL and they advised that Tidal had given the incorrect house number!! Found the address and collected my package eventually.
Absolute shambles of a business and definitely will not be a returning customer to Tidal Vape!!!
Was served by the lovely Jade in store
Was served by the lovely Jade in store, very good customer service and very good acknowledgement of different devices and juices. Helped me decide what to go for. I will be back😊
Thank you😊
Brilliant service always
Great friendly helpful service always in the Boscombe branch. Wouldn’t go anywhere else
Karen Goodfellow
maisie recommended me CBD to help me…
maisie recommended me CBD to help me sleep and to help with my chronic pains and it has worked so incredibly well, I will most definitely be coming back!!
Tidal vape bournemouth and Boscombe…
Tidal vape bournemouth and Boscombe branches are now the only places I shop for vape stuff and that's down to customer service alone, I could buy my stuff elsewhere but I never get the conversation and warm welcome from other places, would 100% recommend tidal vape
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