Tiandeproducts.co.uk Recenzje 128

Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

On May 3,2024,I made a purchase from tiandeproduct.co.uk, after that,the money was successfully withdrawn from my account. My bank printouts indicate that the money was withdrawn by tiandeproduct.I s... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The order is not received yet. However this is a second request for a product review. Please advise when I am likely to receive the products I have ordered. Once received and tested I can leave a re... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I order sheep placenta spot cream lemon peel and pearl mask, the products are great, I used them for couple of days can’t say so much, but so far so good, no any allergic reaction, my skin is soft an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Since a long time I am a regular customer and they have never failed in providing good - quality products.Tiande had helped me to stop the hair falling which I suffered several times since I moved to... Zobacz więcej

Informacje dotyczące firmy

  1. Kosmetyki

Informacje przekazane przez różne źródła zewnętrzne

TianDe Products with Natural active ingredients. Traditional Chinese medicine. Health & Beauty online store. Free UK delivery.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

128 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

On May 3,2024,I made a purchase from…

On May 3,2024,I made a purchase from tiandeproduct.co.uk, after that,the money was successfully withdrawn from my account. My bank printouts indicate that the money was withdrawn by tiandeproduct.I still have not received any confirmation of the order by email.I tried several times to contact customer service,but the form that the site provides me cannot be sent!!! Impossible to send!!!😡😡😡😡😡😡😡

8 maja 2024
Opinia niezależna
Logo Tiandeproducts.co.uk

Odpowiedź od Tiandeproducts.co.uk

Hello, thank you for your feedback. We apologize for any inconvenience you've experienced. It's unfortunate that you've had trouble contacting us. Our records indicate that other customers have successfully reached out to us. Sometimes, order confirmation emails may end up in spam or junk folders depending on your mailbox settings.

Regarding your order, it was dispatched after the recent bank holiday via Royal Mail. According to our shipping estimates, it should arrive tomorrow, barring any unforeseen delays.

We appreciate your patience and understanding in this matter. If you require further assistance, please don't hesitate to reach out to us directly. Our email address is info@tiandeproducts.co.uk

Best regards,
tiande

Oceniono na 5 z 5

The best cosmetic brand

Since a long time I am a regular customer and they have never failed in providing good - quality products.Tiande had helped me to stop the hair falling which I suffered several times since I moved to England, the shampoos helped me to have again density of the hair, to stimulate growing of a new one and give a healthy look on my mane

12 grudnia 2023
Oceniono na 1 z 5
Logo Tiandeproducts.co.uk

Odpowiedź od Tiandeproducts.co.uk

We sincerely apologize for the inconvenience caused by the lost package. We made several attempts to contact you via email to address the situation, but unfortunately, we did not receive a response. Understanding the frustration this must have caused, we have taken the initiative to issue a refund for the lost package. Your satisfaction is of utmost importance to us, and we strive to ensure a seamless experience for all our customers.

Oceniono na 5 z 5

Very happy

I’ve ordered few times and always very quick delivery, highly recommend, thank you

22 lipca 2023
Oceniono na 1 z 5

no one gave an answer where my order is…

Hi,I made an order on July 9, July 13 I wrote to you what about my order and where is my confirmation? On July 14, you wrote that you received my message. But there was no answer.

9 lipca 2023
Logo Tiandeproducts.co.uk

Odpowiedź od Tiandeproducts.co.uk

Dear Olha, I apologize for any inconvenience caused by the delay in receiving it. We take customer satisfaction seriously, and I would like to resolve this matter promptly.

In order to assist you better, could you please provide me with the details of when you contacted us regarding your order? We have thoroughly reviewed our records and cannot locate any emails or correspondence from you regarding this matter.

Once we receive the necessary information from you, we will immediately look into the matter and take the necessary steps to address your concerns.

Please accept my sincere apologies for any inconvenience caused, and I look forward to your prompt response.

Update: Unfortunately, we haven't received any email from you on the July 13th and we didn't reply to it. Could you please respond to our email sent to you 2 days ago. Thank you

Oceniono na 1 z 5

I didn't receive all what I ordered.

I didn't receive all what I ordered.. There was less products from my order but thay replace it with something what I didn't ask for it.. I paid even extra charges of 44$can dolars on the top of the shipping.

24 maja 2023
Logo Tiandeproducts.co.uk

Odpowiedź od Tiandeproducts.co.uk

We would like to extend our sincerest apologies for the inconvenience caused by the missing item in your recent order. We understand how frustrating this must have been, and we deeply regret any disappointment or inconvenience it may have caused.

We want to assure you that we have taken immediate action to address this issue. A refund for the missing item has already been processed, and the amount will be credited back to your original form of payment.

Furthermore, we would like to clarify that the additional products you received were not intended as a replacement for the missing item, but rather as a gesture of goodwill. We genuinely appreciate your support and wanted to express our gratitude by including these extra items with your order.

Regarding the custom duties, as stated in our terms and conditions, it is the responsibility of the customer to cover any applicable fees. However, we understand the burden this may impose, and we made efforts to minimize the total sum to reduce your overall bill as much as possible.

Kind regards,
tiande

Oceniono na 4 z 5

Thank you for your prompt response.

The order is not received yet. However this is a second request for a product review. Please advise when I am likely to receive the products I have ordered. Once received and tested I can leave a review.
17/04/23
Following my earlier review, I would like to thank the Customer Support team for their prompt reply and immediate action. The replacement items were received within 2 days. Much appreciated.

6 kwietnia 2023
Logo Tiandeproducts.co.uk

Odpowiedź od Tiandeproducts.co.uk

Dear Silviya,

I am writing to express my sincerest apologies for the delay in delivering your order. We understand how frustrating it can be to wait for a package, and we deeply regret any inconvenience this has caused you.

We want you to know that we take your feedback seriously, and we are doing everything we can to resolve the issue.We have investigated the matter and found out that the delay was due to an unforeseen post office issue and another package will be posted today.

Regarding your 1-star review, we would like to thank you for bringing it to our attention. Your feedback is incredibly valuable to us, and we are committed to addressing your concerns. We want to make things right, and we hope you will give us the opportunity to do so.

Thank you for your understanding, and we look forward to hearing back from you.

Oceniono na 5 z 5

Great find

Great find! I am so pleased that I found your website as I am getting addicted to the products by TianDe. I am absolutely satisfied with the products and the service I have received! Some of the products on the website were even discontinued which was great for me to fulfill my multiple orders! Great experience with you and fastest delivery ever! Thank you!

18 stycznia 2023

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