Im Revy_eth on thunderpick if you want to resolve amically that problem. 25$ is the cost of that one star, i betted something on Valorant, the bet was settled as lose, (but result was not offici... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... Zobacz więcej
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Janssen has been an amazing support — always friendly, responsive, and genuinely goes above and beyond. Really appreciate the help and kind words. Highly recommend!
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I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites. Deposits go smoothly, as do w... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Dane kontaktowe
Kanada
- thunderpick.io
3,3
Średnia
378 recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
SCAM SITE
So I registered, made deposit, after I made my deposit my account was restricted I couldnt bet, or do anything. I asked the support, and he said I have another account and I should tell the another email address, but I only created one account on the site, so im sure that was a lie. And they want to force me to do kyc verification, send my personal information to not encrypted email. NOT RECOMMEND NEVER WAGER TO IT.
if I had option i would give 0 star to this trash site liars, i couldnt make my bet in time because of random excuse "multiple accounts" I didnt have multiple account, this is just a scam, and a kyc verification not safe, you have to send manually to email XD what a joke no contribution with any kyc app, they have to manually check + email not encrypted.
3 sierpnia 2024
Opinia niezależna
Odpowiedź od thunderpick.io
We understand your concerns. At Thunderpick, we prioritize the security of our players, which sometimes requires us to verify account details through KYC, especially when multiple accounts are involved. This is standard procedure, as outlined in our Terms of Service. We encourage you to review our KYC policies here:
https://thunderpick.io/content/legal#kyc-policies
Once the necessary documents are provided, and no connection is found with other accounts, you'll be able to continue enjoying our services.
If you feel that our efforts have met your expectations, we would be grateful if you could consider updating your review score. Thank you for your cooperation!
They tried to help
The Rep was very kind and did their best to help. I was not satisfied with the way things turned but at least they were doing their best.
29 lipca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you for your feedback! We always strive to assist our customers as best as we can. If there's anything specific we can do to improve your experience or any further assistance you need, please let us know. We're here to help!
So gppd experience ty thunder
20 lipca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you for sharing your positive experience! We're thrilled to hear you had a good time. Your feedback is greatly appreciated, and we look forward to continuing to provide excellent service. Thanks again, and enjoy!
Insanity
You have to be insane to bet on this site. The odds are consistently 5-6% worse than all the other sportsbooks like Draftkings or BetMGM. If you make some money, they will than make the odds worse for you. If you then make too much, they will lower your bet amount. Eventually they will cut you off. The only way they will do business with you is if you lose lots of money. PLEASE STAY AWAY. COMPARE ODDS WITH OTHER SITES.
16 lipca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you for your feedback. We strive to provide a fair and enjoyable experience for all users. Our odds are carefully calculated to ensure competitive betting options, and we are constantly working to improve value. Account restrictions are in place to maintain platform integrity and fairness. We understand your frustration and are committed to reviewing our policies. Please reach out to our customer support team so we can address your specific concerns. Your feedback is valuable and helps us improve.
Very polite helpful and understanding come on thunderpick wear fo u guys hire these people from
Jamal t was very polite helpful and understanding
15 lipca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you so much for your kind words, Paul! We're thrilled to hear that you had such a positive experience with our team. We pride ourselves on hiring dedicated and friendly individuals who are committed to providing excellent service. Your feedback is greatly appreciated, and we'll make sure to pass on your compliments. Have a fantastic day!
Odpowiedź od thunderpick.io
Thank you for the positive feedback! We're glad to hear you appreciated our prompt and friendly responses. Our team is always here to help.
Took care of it quickly and was very…
Took care of it quickly and was very nice :)
2 lipca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Our team strives to provide quick and friendly service to all our customers. We look forward to assisting you again in the future!
Great support always response fast
Great support always response fast
and all the time i needed any bonus they did something possible
30 czerwca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you for your kind words! We're thrilled to hear that our support team has been responsive and helpful in providing bonuses when needed. We’re committed to ensuring your experience is always positive. If you need anything else, don’t hesitate to reach out!
Scam site
Worst site ever. I made an account and made 250$ deposit and the site blocked my account saying its multiple account. I did ask many times can you tell me which is the "alt account" but they never gave any answer and hold my money as collateral and not even letting me withdraw my initial money
28 czerwca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
UPDATE:
Thank you for your patience as we reviewed your case. On June 17, 2024, your account was flagged as a duplicate, leading to the revocation of your withdrawal rights. Following your inquiry on June 25 about using a referral code, our agent advised you to close the current account and create a new one, which you did.
However, on June 27, we requested KYC documentation due to a suspected connection with an older account from the same IP address. After reviewing your documents, it was concluded that you owned multiple accounts. As a result, we allowed you to choose one account to keep while permanently disabling the others. Since you didn't specify which account to keep, we closed the new accounts and allowed the withdrawal of your deposited funds (€228.14).
We understand this process can be frustrating and appreciate your cooperation. You can use your older account if you wish to continue using our services. If you have any further questions or need assistance with your old account, please reach out.
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We're truly sorry to hear about your experience. Please send us a direct message with your account details so that we can investigate this issue further. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible.
excelente paga certinho
27 czerwca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you for the great feedback! We're glad to hear we're meeting your expectations.
Super kind staff and good live support
Super kind staff. Hard to find a live support that isn't an AI these days. It's nice and much easier talking to real people. It makes a massive difference.
23 czerwca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Hi there! Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that our team's efforts to provide live, person-to-person support have made such a positive impact on your experience. We firmly believe in the value of human interaction and are glad it resonates with you.
Your feedback encourages us to continue prioritizing real connections and personalized support. It's our pleasure to assist you and make your experience as smooth and enjoyable as possible. Thank you for recognizing the hard work of our staff, and please don't hesitate to reach out if there's anything more we can do for you!
Banning for no reason and no response for verification documents
i just create my account and deposited money and they banned me ( i played 0 mathes and did nothing). they are asking for documents, i also provided. but now its been 1 week and no response from them.
new update:
thanks to thunderpick, they unlocked my account and i am able to withdraw money. it's a very trusted website for me now.
21 czerwca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
UPDATE:
Hi there, thank you for your patience throughout the verification process and for providing all the requested documentation promptly. We understand that the duration of the KYC process was longer than expected and we appreciate your follow-ups and feedback on this matter. Please know that the timeframes can vary depending on the specifics of each case, which we aim to handle with the utmost care for security and compliance. We're glad to have your account active again and as a token of our appreciation for your understanding, we would like to offer you a small bonus. Please reach out to us directly to discuss this further. Thank you for choosing us and we hope to continue providing you with great service!
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Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you’ve experienced. Account verification is an important process to ensure the security and integrity of our platform.
We understand that waiting for a response can be frustrating. Please reach out to our customer support team directly through our official website's live chat for an update on your account status. We are committed to resolving this issue promptly and ensuring you can enjoy your gaming experience with us. Thank you for your patience and understanding.
the support team gets to your issue and fixes them asap
the support team gets to your issue and fix them as fast as possible
11 czerwca 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you for your feedback! We're thrilled to hear that our support team was able to resolve your issue quickly. Your satisfaction is our top priority, and we appreciate your recognition. If you need any further assistance, don't hesitate to reach out!
reba was very understanding and gave…
reba was very understanding and gave good insight into my issue
29 maja 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with the understanding and insight you needed. We strive to offer the best support possible, and it's wonderful to know that we made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!
Great job great service felt like I was…
Great job great service felt like I was actually talking to soneone
28 maja 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and felt well taken care of. Providing personalized and attentive service is our top priority, and it's wonderful to know we made a good impression. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Thunderpick is one of the best…
Thunderpick is one of the best itw right now.
The blue and black interface is a blessing to my eyes :)
also the casino is so good + there's a variety in slots games too. i am not into esports but still i appreciate the variety of games it has. sports section has good odds ngl.
Now lets come to deposit and withdraw.
I have deposited many times via USDT and never had any problem. similarly, i have withdrawn two times via USDT and both times i got my money in like 15/20 mins. i love the fast withdraws :)
The only criticism i can think of Thunderpick rn is that they don't have a cash out option in sports betting. if they start providing the cash out option then it would make it the best site in the world!!
Overall, i enjoy playing in here and hope to play for many years to come :)
27 maja 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thanks for your feedback! Glad you love the blue and black interface and the variety of games, especially the casino and slots. Even though you're not into esports, it's great to hear you appreciate the options.
Awesome to know you've had smooth transactions with USDT and fast withdrawals within 15/20 minutes.
Noted about the cash out option—having it available for all events would definitely make Thunderpick even better.
Happy to hear you're enjoying your time here and planning to stick around!
Cheers!
The CS was attentive and was able to…
The CS was attentive and was able to calm me down
17 maja 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Our team works hard to provide the best service possible, and it's wonderful to know it made a positive impact on your experience. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
great casino
great casino
everything exists slots and live games... etc
live support very helpful and kind
4 maja 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you so much for your positive review! We're thrilled to hear that you enjoyed our casino, from the variety of slots and live games to the helpfulness and kindness of our live support team. Your feedback means a lot to us, and we're dedicated to keeping the good times rolling for you. If you ever need anything, don't hesitate to reach out.
Very great friendly support great…
Very great friendly support great bonuses it's a great casino
6 maja 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and the bonuses. Your satisfaction is our top priority, and we look forward to serving you again soon. If there's anything else we can do for you, please let us know!
Phenomenal service
Very quick insightful informative and to no hoop jumping/delays
3 maja 2024
Opinia niezależna
Odpowiedź od thunderpick.io
Hi Michael, thank you so much for your kind words and continued support! We're thrilled to hear that you've had a great experience with us. Your loyalty means the world to us, and we're grateful for your ongoing support. Looking forward to serving you again soon!
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