I downloaded this as per my solicitors instruction for moving home. The app itself is easy enough to use and self explanatory, however , it flagged me as a possible PEP due to my name being or variati... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer support was great. Drew was so patient and determined to get me through the process. The process seemed relatively straightforward but frustratingly didn't always upload my documents and... Zobacz więcej
Reakcja na opinię
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Zobacz więcej
Reakcja na opinię
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Dane kontaktowe
Belle House Platform 1, SW1V 1JT, London, Zjednoczone Królestwo
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Doskonała
7 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I was assisted by Jess who was very…
I was assisted by Jess who was very helpful and efficient. Jess explained all that I needed to know. Many thanks Jess
31 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us, we really appreciate it!
Best,
Thirdfort
The agent was very helpful
The agent support [Joseph] solved my problem and was very helpful.
However the software for the camera rotated the shot making both the document and even more the photo ID very difficult. Compared to Amiqus which i have done it was much more tricky
31 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us, it is really valuable. I'm glad to read our agent Joseph was able to assist you - i'm sorry to hear you had some trouble with the photo step initially. I will be sure to pass this feedback on to our product team.
Best,
Thirdfort
You are being asked to use it
It’s a people checking anti id theft checking tool. No one would choose to use it except being invited to by an agency or business who needs to know who you say you are is who you are. Given the punter using it needs to demonstrate it’s them then it needs to be as easy/straightforward/simple as possible. My experience is it is just that reasonably clear instructions and worked first or second time (passport scanning which is tricky).
31 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thanks for sharing your feedback about using Thirdfort. I understand you found the instructions clear and the process straightforward, which is great to hear.
If you have any questions or need further help, please let us know.
Excellent service from Zoey on the…
Excellent service from Zoey on the Customer Support team.
31 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you so much for your kind words about Zoey and our Customer Support team. We really appreciate your feedback!
Kind Regards,
Thirdfort
Good app
Good app, pretty easy to follow bar the scanning of the Passport. Not enough instruction, many tips but could still not get it to work, failed on numerous attempts. There is an alternative though.
30 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback, i'm sorry to hear of your difficulty. I will be sure to share your comments with our Product team who are always looking to improve our app.
Kind Regards,
Thirdfort
Mortgage ID Check
Wow Jess. What an outstanding polite professional young lady. A credit to the company. Thank you for all your support today and resolving my issue. Thirdfort should be grateful to have someone like yourself thank you so much
30 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you so much for your kind words. I’m glad to hear that Jess could help resolve your issue today.
Tolerance and professionalism
The staff that was professional in responding to questions. The patience and voice clarity is excellent.
Thanks
30 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your great feedback. We're glad to hear you had a positive experience with our team!
Kind Regards,
Thirdfort
Easier than expected
I found the whole verification process much easier than I expected, everything was easy to understand and was completed quite quickly.
30 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thanks for sharing your feedback. I’m glad to hear you found the verification process easy and quick. Have a good day.
Kind Regards,
Thirdfort
Tabeen was great
Tabeen was great. Very clear instructions to work through the issues. What I feared was going to be a long and frustrating exercise was sorted quickly and relatively painlessly.
30 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your kind feedback about your experience with Tabeen. I’m glad to hear everything was sorted quickly and clearly.
Kind Regards,
Thirdfort
Wonderful service 👏 very professional 💯
30 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your brilliant feedback!
Best,
Thirdfort
Very efficient service easy to follow…
Very efficient service easy to follow and very user friendly
29 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your kind words about our service. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
The most stupid and rediculous thing in world
The most stupid and ridiculous thing in the world! The user experience is the worst - why on earth should people have to enter all the details on their phone? And why do they require original documents that must not exceed 2 megabytes? We don’t control the size of those documents.
Hear me out! This is a real and genuine review of this stupid app - the others are questionable.
29 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your comments, your feedback is really appreciated and valuable to us. Our app was designed to enable a thorough and reliable verification check, to prevent fraud and money laundering. We ask app users to use their phone or a tablet to hopefully make the process more efficient, meaning you do not have to leave your home, or post sensitive documents.
Our maximum file size is 4mb - if we can do anything at all to help please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
The app is really to use and I…
The app is really to use and I confirmed my identity in a few minutes.
27 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review. We really appreciate it!
Kind Regards,
Thirdfort
Drew was an amazing agent and we wizzed…
Drew was an amazing agent and we wizzed through the final verification stages together with ease !
27 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you so much for your kind words about your experience with Drew. We will pass this back to Drew and the wider team.
Kind Regards,
Thirdfort
Good product but doesn't work with all networks
App is not completely intuitive but after a while becomes easy to use. My wife could not use it on her phone - authorisation code would not come through, apparently a problem with network provider. Overall a good product. One hopes it is highly secure!
27 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your feedback, although we're sorry that your wife was unable to receive the login code due to issues with the network provider. If this has not been resolved, could your wife please reach out via help@thirdfort.com? We would be happy to help with this.
You can read about Thirdfort and how we protect your data here: https://help.thirdfort.com/hc/en-gb/articles/7763949808797-How-can-I-trust-Thirdfort
Kind Regards,
Thirdfort
Tabeen was very nice
Tabeen was very nice, respect and lovely,God bless you is something that I straggled since morning but she was able to assist me to complete this in a minute. Thank you.
27 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you so much for your kind words about your experience with Tabeen. Best of luck with the rest of your transaction!
Kind Regards,
Thirdfort
A company is only as good as its staff…
A company is only as good as its staff and I have to say, Joseph was the member of staff I spoke to and who helped me today. He was marvelous. I am almost 80 years old and he was so patient with me. If all the companies staff are of the same kind nature as Joseph, you have a company to be proud of.
27 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you so much for your kind words about Joseph and for taking the time to share your experience. We’re delighted to hear that you felt well supported.
Have a great day!
Odpowiedź od Thirdfort
Hi,
Thank you so much for your great feedback and 5* review! We really appreciate it!
Kind regards,
Thirdfort
Time consuming.
I had to phone for help twice while completing the information in the app. Each time there was a wait to speak to someone. They did resolve the issues. The app isn't very flexible in offering options if you don't have what they ask for.
27 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi
Thank you for taking the time to leave your feedback, i'm very sorry to hear about your wait time. We are working hard to boost our efficiencies so we will take a look into this. I'm glad our tema were able to resolve things for you.
I will be sure to share your comments with the Product team.
Kind Regards,
Thirdfort
Great call!
Robert was super helpful, and understood what I needed. The call only took a few minutes; very efficient.
27 marca 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review and mention of our agent Robert, we really appreciate it.
Best,
Thirdfort
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.