I downloaded this as per my solicitors instruction for moving home. The app itself is easy enough to use and self explanatory, however , it flagged me as a possible PEP due to my name being or variati... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The customer support was great. Drew was so patient and determined to get me through the process. The process seemed relatively straightforward but frustratingly didn't always upload my documents and... Zobacz więcej
Reakcja na opinię
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Zobacz więcej
Reakcja na opinię
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Dane kontaktowe
Belle House Platform 1, SW1V 1JT, London, Zjednoczone Królestwo
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Doskonała
7 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Nice easy app to use and very straight…
Nice easy app to use and very straight forward .
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Very good app the only trouble I had…
Very good app the only trouble I had was scanning passport
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your feedback. I'm sorry to hear of your difficulty scanning the passport and would love to understand what happened. If you would like to share any more details, please get in touch via feedback@thirdfort.com.
Many Thanks,
Thirdfort
I called and spoke to Tahira who was…
I called and spoke to Tahira who was very helpful and clear and concise.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your comment on our agent Tahira, we will be sure to share this with them and the wider team.
Best,
Thirdfort
Solicitor used Thirdfort to verify my…
Solicitor used Thirdfort to verify my I.D. I found the app straightforward to use although it took 3 attempts for face recognition.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear it took 3 attempts - it would be great to understand more, if you'd like to share any detail please get in touch via feedback@thirdfort.com. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
It was a very easy site to use
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your fantastic feedback!
Kind Regards,
Thirdfort
Easy-to-follow instructions
Easy-to-follow instructions, which made the process straightforward.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Rescued from digital incompetence
I was getting extremely frustrated with being unable to upload some of the photographs of required documents or get other aspects of the verification tasks completed and Emmanuel came to my rescue - incredibly patient and kind, sorted out the problem for me. Thank you!
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your feedback. I'm sorry to read about your frustration initially - i'm glad our agent Emmanuel was able to help get everything sorted for you. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Really easy to use
Really easy to use , they’ve made the process usable , even for people like me who are not that tech savvy !
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback - we're so glad to read you found the app easy to use.
Kind Regards,
Thirdfort
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Quick and very easy to use
Quick and very easy to use, would certainly recommend.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
A good site
I just had difficulty getting my passport on the site, a little bit of extra instructions would help us old not very tech people.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback - we always want our instructions to be as clear as possible. If you have any more detail you'd like to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Odpowiedź od Thirdfort
Hi,
Thank you for your brilliant feedback!
Kind Regards,
Thirdfort
Interesting but well explained &…
Interesting but well explained & prompted
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
We were having real problems completing…
We were having real problems completing task but Immanuel sorted issue in a few minutes. He was clear concise and friendly, all that could be asked for
John W
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support agent, we really appreciate it. All the best with the rest of the transaction!
Kind Regards,
Thirdfort
Spoken to Tahira today at Thirdfort
Spoken to Tahira today at Thirdfort. She was extremely polite and helpful. She listened to my issues carefully and patiently and resolved them in no time. Very efficient team. Had a good experience with them.
Thank you
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your comments for our agent Tahira - we really appreciate it. We're glad to hear your query was resolved. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Robert customer support
Many thanks to Robert for helping me through the tasks.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your kind words on our agent Rob - we really appreciate your feedback.
Kind Regards,
Thirdford
Not being tech savvy.
Not being tech savvy.
Contacted customer support I spoke with Devine who was exceptional listened to my concerns. She guided me through the process in a professional, helpful, patient manner. She was my guiding star. Thank you Devine very appreciated.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback, i'm glad to read how helpful our support agent was. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
The app is generally okay and…
The app is generally okay and ultimately serves its purpose, but the experience is let down by confusing terminology and unclear instructions. For example, there is a section asking for "proof of savings," yet it prompts you to upload a payslip—which makes very little sense, as a payslip proves regular income rather than accumulated savings. Additionally, when the app asks you to connect your bank accounts, it fails to specify what information it is actually scanning for. It leaves you entirely in the dark as to whether it needs to see everyday outgoings, a history of savings, or something else. It gets the job done, but much clearer wording would make the verification process far less frustrating.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for taking the time to leave your feedback, we really appreciate it.
Apologies for any confusion caused with the requirement for a payslip - we do ask for this to see how funds may have accumulated from your salary over time. For bank statements, we would like to see any accounts being used in the transaction or any where funds would've been held. I will be sure to share this with our product team.
Kind Regards,
Thirdfort
Easy to follow the step by step…
Easy to follow the step by step instructions.
Intuitive and straightforward to follow.
Verification code took 3 attempts to send, it appears you need to select go back before you can receive a code.
Passport orientation is landscape to capture both page.
The process just ends.
An information page informing the process has now been completed, may be useful. Please contact your agency?
Otherwise very easy to use.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Thirdfort
Hi,
Thank you for your 5* review - we're delighted to read you found the process easy to follow.
I will be sure to share your comments with our Product team. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
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