SCAMMERS! AVOID! They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my accou... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was on the phone today with a lovely person Mathew. They were very pleasant it didn't even feel like I was calling a debt collections company. Very polite and understanding to my situation helped me... Zobacz więcej
I have been stressed with trying to make a payment for my loan that got paused for while due to family difficulties. I was glad I could be contacted today by the lovely Paulina, she made everything ea... Zobacz więcej
I spoke with Alan at Zinc regarding my account, and I was extremely impressed with the level of service I received. He was incredibly helpful, understanding, and patient throughout the conversation.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Dane kontaktowe
Zjednoczone Królestwo
- thezincgroup.com
Odpowiada na 66% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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I spoke with a lovely lad called Neil. He was very polite and friendly he helped and sorted the issue.. i could be more thankful
So full of praise
The person I spoke with, Patricia, showed me such empathy it knocked me over.
So full of praise!!
Alan - an outstanding asset to the company
I spoke with Alan at Zinc regarding my account, and I was extremely impressed with the level of service I received. He was incredibly helpful, understanding, and patient throughout the conversation.
Alan took the time to listen carefully to my situation and went through every detail step by step, ensuring I fully understood everything before moving forward. What stood out the most was how he prioritised my needs and circumstances before setting up a payment plan, which made the whole process feel much more manageable and less stressful.
His professionalism, empathy, and clear communication made a real difference. I truly appreciate his support and would highly recommend him to anyone needing assistance.
Rini was quite wonderful today
Rini was quite wonderful today, she was kind and empathetic. Thank you for guiding through and understanding the situation.
Great customer service
Very easy to talk to and put me at ease, she listen to the situation and dealt with the problem accordingly. Nice to deal with somebody that doesn’t make you feel worse for being in a shit situation, 5 stars
Was made to feel very comfortable and…
Was made to feel very comfortable and understood by the lovely lady I spoke to, for a phone call that can seem quite daunting she was amazing and reassuring and very helpful
Lovely lady I spoke with today
Lovely lady I spoke with today, she was so helpful, got everything sorted at a payment I can afford ,I’m relieved and happy
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Really good uunderstanding member of staff Ethan , really helpful
Really great experience every time I…
Really great experience every time I have had to deal with them. Really understanding.
SCAMMERS
SCAMMERS! AVOID!
They tricked me into believing that Vodafone are their clients and I owed Vodafone money after I had just closed my account with them. I paid Vodafone by DD and presumed my account closed before they had taken my last payment. I only realised Zinc are scammers when they refused to issue me with a receipt I requested and other details didn't add up. My bank has confirmed they are scammers, but because this happened over 90 days ago, my bank won't refund my money. I have lost over £327. :(
What a very understanding and…
What a very understanding and thoughtful call handler. I could not commend this lady highly enough. Professional, caring and respectful. Outstanding !
The wait time was almost nothing and…
The wait time was almost nothing and the lady I spoke to was really helpful and understanding.
I spoke with Neil today regarding my…
I spoke with Neil today regarding my Octopus account. He was very professional and helpful.
Very polite-no intimidation
Doświadczenie Trustpilot
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